Patient Service Representative Remote Jobs in California (US)
This page tracks remote patient service representative openings that are location-eligible for California.
This page tracks remote patient service representative openings that are location-eligible for California.
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6 Jobs
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Making health care easier, so life can be better.
• Pre-register and financially clear patients scheduled for services • Verify demographics and insurance eligibility • Create patient estimates and review prior balances • Communicate and educate patients on insurance benefits • Collect patient responsibility and develop payment plans
We’re providing accessible and exceptional care to make a healthier Boston.
• The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. • Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills. • Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation. • Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment. • Provides accurate and detailed information and updates patients’ records, using Epic. • Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging. • Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care. • Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient. • Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager. • Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor. • Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience.
Innovation in Practice | A network of partner practices providing comprehensive digestive care
• Responsible for advanced level scheduling for all patients • Scheduling patient appointments via telephone or electronic communication • Obtaining accurate documentation of patient information • Responding, resolving, and/or escalating patient related issues • Answering incoming calls in a timely manner while providing quality patient care • Scheduling, rescheduling, and managing cancellations • Maintaining and updating current information on physicians' schedules • Collecting and recording accurate patient information • Ensuring applicable procedures are scheduled in AGA endoscopy suites • Handling requests for information or appointments received via the eCW Patient Portal or AGA Website • Mailing/Emailing information packets to new patients • Addressing questions regarding patient appointments and requests for information • Meeting or exceeding quality and productivity standards • Completing requests for information from other AGA staff • Abiding by and promoting HIPAA compliance • Participating in staff meetings and ongoing customer service training • Any other duties and/or special projects as assigned
Expert care for women 40+. Made for midlife. Delivered by experienced clinicians. Covered by insurance.
• Serve as the first point of contact for patients, primarily via phone, with empathy, discretion, and follow-through, providing exceptional patient care • Manage a high volume of inbound and outbound calls related to patient support, service recovery, scheduling, and care coordination • Respond to patients who may be escalated, frustrated, or confused, and work to resolve their concerns with compassion and professionalism • Navigate patient concerns using appropriate service recovery protocols and escalate when necessary • Document patient interactions accurately and thoroughly in Zendesk and the Electronic Health Record (EHR) system • Act as a patient advocate and liaison across departments to facilitate timely and effective solutions • Proactively identify areas for patient experience improvement and share feedback with leadership • Uphold patient confidentiality across all communications, systems, and platforms • Embody core values of compassion, accountability, respect, integrity, and trust
Title: Associate, Scoring Service Location: United States Job Description: Workplace Type: Remote Job: Evaluation Schedule: PART_TIME Req ID: 23999 We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. Evaluation Systems of Pearson offers dynamic teacher licensing and performance assessment solutions. Our custom teacher licensure testing programs are 100 percent aligned to state standards. We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring. We work in a collaborative environment and are passionate about education. Scoring offers the opportunity to network with other professionals and stay abreast of the latest developments in your field. Scorers have a direct impact on the quality of the next generation of teachers and help to maintain professional standards. Scorers enjoy the change of pace, the mental challenge and the opportunity to give back to their educational field. We have immediate openings for candidates to score the School Leadership Assessments below remotely for our Malta, NY office: - School Building Leader - School District Leader - School District Business Leader Key benefits - Starting rate of $17.50 per hour - Flexibility to work scoring sessions that suit your availability - Working remotely Qualifications - A current School Building Leader, School District Leader, or School District Business Leader certification AND are currently serving as an administrator or have served as an administrator within the last three years OR are or have been educators from colleges or universities who have taught or advised administrator candidates within the last three years Both active and recently retired practitioners can be eligible to score. - Basic computer skills (keyboard, mouse) - Ability to sit for extended periods of time - Ability to maintain a confidential work environment - Eligible to work in the United States Overall Responsibilities - Evaluate responses to test questions by New York administrator candidates - Internalize scoring standards, participate in discussions, and engage with other scorers in consensus scoring activities - Recognize and discuss various types of bias (e.g., implicit bias, cultural bias, leniency bias, central tendency bias, halo effect) and effect strategies to reduce personal biases in scoring - Meet quality and productivity requirements established for the scoring program, including passing a qualifying test before scoring Working Conditions Training takes place before scoring begins. There may be a brief orientation meeting before the day of scoring occurs. Scoring sessions take place during the week Monday through Friday. Scoring sessions will last 2 days and occur on an intermittent basis, every 4 to 8 weeks depending on the subject. The scoring day runs from 8:30 a.m. to approximately 4:30 p.m., including training. Note: Applications are accepted on an ongoing basis. This position is NOT bonus/benefits eligible. Information and guidelines on benefits offered is here . Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing Job: Evaluation Job Family: LEARNING_&_CONTENT_DELIVERY #LI-REMOTE
Title: Associate, Scoring Service Location: Sacramento, CA Workplace Type: Remote Job Description: We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. Evaluation Systems of Pearson offers dynamic teacher licensing and performance assessment solutions. Our custom teacher licensure testing programs are 100 percent aligned to state standards. We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring. We work in a collaborative environment and are passionate about education. Scoring offers the opportunity to network with other professionals and stay abreast of the latest developments in your field. Scorers have a direct impact on the quality of the next generation of teachers and help to maintain professional standards. Scorers enjoy the change of pace, the mental challenge and the opportunity to give back to their educational field. We have immediate openings for candidates to score the responses from candidates in the languages below remotely for our Sacramento, CA office: (CA Language) Associate, Scoring Services for; - Spanish Qualifications For Languages other than English examinations, a scorer must - be a native speaker of the language with a college/university degree, - OR hold a graduate degree in the appropriate language, - or hold a Single Subject Teaching Credential in the appropriate language, - or be a college or university educator who holds a degree in the language and/or has responsibility for teaching or advising students in that field, - or have an authorization to teach the corresponding language in California public schools, - or have served as a Single Subject Assessments for Teaching scorer in the appropriate language, - or have served as a CTC-approved member of the appropriate CSET language test development and/or standard setting committee. Applicants should also… - be a resident of California with eligibility to work in the United States. - Possess basic computer skills (keyboard, mouse) - The ability to sit for extended periods of time - The ability to maintain a confidential work environment Overall Responsibilities - Evaluate responses to test questions by California teacher candidates - Internalize scoring standards, participate in discussions, and engage with other scorers in consensus scoring activities - Recognize and discuss various types of bias (e.g., implicit bias, cultural bias, leniency bias, central tendency bias, halo effect) and effect strategies to reduce personal biases in scoring - Meet quality and productivity requirements established for the scoring program, including passing a qualifying test before scoring Key benefits - Starting rate of $17.50 per hour - Working remotely Working Conditions Scoring sessions take place during the week Monday through Friday. Scoring sessions will occur on 3-4 consecutive days roughly every 8 weeks and scorers can expect to work 7-28 hours in that time. The scoring day runs from 8:30 a.m. to approximately 4:30 p.m., including training. Training takes place before scoring begins. There may be a brief orientation meeting before the day of scoring occurs. Note: Applications are accepted on an ongoing basis. This position is NOT bonus/benefits eligible and information on benefits is offeredhere . Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Evaluation Job Family: LEARNING_&_CONTENT_DELIVERY Organization: Assessment & Qualifications Schedule: PART_TIME Workplace Type: Remote Req ID: 24616
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