This page tracks remote care navigator openings that are location-eligible for Florida.
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Salary sample
$21 - $38
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6 Jobs
4 Companies
Lyra Health aids companies in improving employee access to effective, high-quality mental healthcare. Founded in 2015 to deliver "a smarter approach to emotiona
• Managing crises and providing in-the-moment telephone support to clients with complex behavioral health issues • Ensuring client safety and connecting clients to high-quality, evidence-based providers and facilities • Supporting clients in connecting to care, exclusively by phone and email • Adopting new technology platforms and having a growth mindset • Working Sunday - Thursday: 12am-8:30am PT (1am-9:30am MT / 2am-10:30am CT / 3am-11:30am ET)
• Primarily work in a virtual setting to support individuals with mental health conditions and substance use disorders, diagnosed and undiagnosed, and unmet needs with respect to social services • Perform initial and ongoing virtual outreach using an omnichannel approach to a qualified population with the goal of engaging identified individuals to understand the needs and barriers to care • Utilize motivational interviewing techniques to understand the individual’s care goals • Screen for unmet behavioral health, social service and physical health conditions and needs • Identify clinical needs and triage escalations, providing brief interventions, as necessary • Identify and address barriers to definitive behavioral health care • Identify the appropriate level of evidence-based care for the individual, as applicable • Support navigation of that individual to appropriate care, including behavioral health and/or primary care, as applicable • Support post-care follow-up
Precise. Personal. Proven. The most comprehensive mental health care for teams and families everywhere.
• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue. • Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns. • Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care. • Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources). • Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team. • Use effective written skills to complete professional documentation and to interact with members and providers through email. • Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. • Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team. • Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience. • Participate in staff meetings, case consultations, and trainings. • Assist with onboarding and mentoring new team members. • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
Precise. Personal. Proven. The most comprehensive mental health care for teams and families everywhere.
• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue. • Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns. • Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care. • Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources). • Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team. • Use effective written skills to complete professional documentation and to interact with members and providers through email. • Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. • Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team. • Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience. • Participate in staff meetings, case consultations, and trainings. • Assist with onboarding and mentoring new team members. • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
Precise. Personal. Proven. The most comprehensive mental health care for teams and families everywhere.
• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue. • Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns. • Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care. • Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources). • Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team. • Use effective written skills to complete professional documentation and to interact with members and providers through email. • Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. • Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team. • Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience. • Participate in staff meetings, case consultations, and trainings. • Assist with onboarding and mentoring new team members. • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
• Complete phone consultations with patients enrolled in care management and/or remote patient monitoring programs providing support and education about their chronic conditions. • Educate patients about their health conditions and empower them with lifestyle and behavior strategies to actively manage their chronic conditions. • Assist patients to set and reach goals in line with their provider-approved care plans. • Maintain accurate and up-to-date patient records, ensuring all interactions and care plans are documented per protocol. • Address patient concerns and barriers to care, working to find practical solutions to improve patient adherence and outcomes. • Provide clear, compassionate, and effective communication to patients. • Follow approved workflows regarding communicating patient needs to their providers. • Participate in training sessions, team meetings, and quality improvement initiatives to enhance the care navigation process and patient experience. • Respond to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry according to approved partner workflows.
Spring
