Bamboo Health

• Own the product strategy and roadmap for the agentic AI experience • Drive continuous improvement of AI agent performance • Partner with engineering, data science, and clinical stakeholders to translate needs into product requirements • Collaborate with the BIH human-in-the-loop team to ensure seamless handoff between AI-led and human-led workflows • Lead, coach, and develop a Product Manager and Product Owner

• Own the full implementation lifecycle from Sales handoff through production deployment, stabilization, and transition to ongoing support. • Lead multiple concurrent implementation projects across Bamboo Health's product portfolio, including SaaS applications, statewide initiatives, EHR integrations, analytics solutions, and emerging products within our Care Coordination, Behavioral Health and Controlled Substance product suite. • Develop comprehensive implementation strategies, project plans, timelines, risk mitigation plans, and communication plans that align customer objectives with business goals. • Serve as the trusted advisor and primary point of contact for customers, executive sponsors, state partners, healthcare organizations, and technical stakeholders. • Facilitate project governance, including executive steering committees, status meetings, risk management, issue resolution, and decision tracking. • Coordinate cross-functional teams including Implementation Engineering, Product Management, Account Management Sales, Marketing, Support, Security, and third-party vendors to ensure successful delivery. • Partner with state agencies, healthcare organizations, EHR vendors, and technical teams to successfully implement complex integrations and workflows. • Drive customer adoption by helping organizations understand implementation strategies, operational workflows, and change management best practices. • Identify implementation risks, technical dependencies, and organizational challenges while proactively developing mitigation strategies. • Measure project health through defined success metrics and communicate progress, risks, and recommendations to internal and external stakeholders. • Continuously improve implementation methodologies, documentation, templates, and operational processes to increase delivery efficiency and consistency. • Contribute product expertise and implementation feedback to Product Management to improve customer experience and product scalability. • Mentor Implementation Project Leads by sharing best practices, providing project guidance, and supporting onboarding and professional development.

• Primarily work in a virtual setting to support individuals with mental health conditions and substance use disorders, diagnosed and undiagnosed, and unmet needs with respect to social services • Perform initial and ongoing virtual outreach using an omnichannel approach to a qualified population with the goal of engaging identified individuals to understand the needs and barriers to care • Utilize motivational interviewing techniques to understand the individual’s care goals • Screen for unmet behavioral health, social service and physical health conditions and needs • Identify clinical needs and triage escalations, providing brief interventions, as necessary • Identify and address barriers to definitive behavioral health care • Identify the appropriate level of evidence-based care for the individual, as applicable • Support navigation of that individual to appropriate care, including behavioral health and/or primary care, as applicable • Support post-care follow-up

Title: Behavioral Health Licensed Care Manager Location: Remote (United States) Department: CareNav Job Description: Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! Summary: Bamboo Health is building a team of compassionate clinicians who are committed to improving care access to those in most need. We are seeking a highly motivated Behavioral Health Licensed Care Manager to help our team change the way people access behavioral health care. This is a contract to hire position. You will play a critical role in integrating behavioral health into physical health during care transitions by engaging, assessing and building trust with individuals with moderate to severe mental health and substance use disorder conditions, and navigating them to the necessary behavioral health, primary care and social services. You will work within the context of a team-based model, driving towards outcomes that are important to the individual as well as our provider and payer customers. What You’ll Do: - Primarily work in a virtual setting to support individuals with mental health conditions and substance use disorders, diagnosed and undiagnosed, and unmet needs with respect to social services - Identify, outreach and engage individuals using an omnichannel virtual approach (phone, text and email) - Identify the individual’s care goals - Screen for unmet behavioral health, social service and physical health conditions and needs - Identify and address barriers to definitive behavioral health care - Identify the appropriate level of evidence-based care for the individual, as applicable - Navigate the individual to appropriate care, including behavioral health and/or primary care, as applicable, including scheduling - Support the individual in getting care with pre-appointment checkins - Perform post-care follow-up - Collaborate on care issues with the broader clinical team by participating in case reviews - Use relationship-based strategies to engage individuals, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system - Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible individuals and enroll them in the program - Provide clinical supervision as appropriate for other members of the care team - Identify and develop workflow needs and work with leadership as needed to develop policies to efficiently and effectively operate the navigator team - Meet key engagement metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities - Effectively manage the end-to-end navigation funnel, ensuring individual’s access to definitive assessment and/or treatment - Provide consistent updates on funnel stages including delays and blockers - Proficiency in all additional internal/external technology tools utilized for the position What You Need: - Active Registered Nurse (RN) license. - Access to a quiet, HIPAA-compliant, internet-connected workspace to perform clinical duties - 3+ years of experience working for a health plan or at-risk provider, with care coordination or case management experience - Experience in a contact center or similar environment, including patient outreach and engagement in a high-volume, metric-driven setting - Demonstrated experience (professional or lived) supporting individuals with complex needs, including chronic conditions, mental health conditions, substance use disorders, or homelessness - Strong interpersonal, written, and verbal communication skills, with the ability to build trust and understand patient needs - Strong technical proficiency, including CRM systems and omnichannel communication tools (phone, email, text, video) - Sound judgment and problem-solving skills, with the ability to navigate complex situations - Deep empathy and a commitment to reducing barriers to behavioral health and social services - Accountability, adaptability, and the ability to thrive in a fast-paced, evolving environment Belonging at Bamboo We Care. #BambooHealthValuesCare Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers. We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated. Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging. Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Bamboo Health GDPR/RODO To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process. #LI-Remote

• Develop deep expertise in Bamboo Health's Controlled Substance products, data assets, reporting solutions, customer workflows, and regulatory landscape. • Analyze complex datasets using SQL, Tableau, and other analytical tools to identify trends, customer needs, risks, and product opportunities. • Lead the discovery, prioritization, requirements definition, and delivery of reporting and data product enhancements from concept through adoption. • Partner with customers and customer-facing teams to understand needs, manage expectations, communicate tradeoffs, and distinguish between defects, enhancements, and future opportunities. • Collaborate with Product, Engineering, Analytics, Data Engineering, Architecture, and Customer Success teams to deliver scalable, customer-focused solutions. • Translate customer feedback, business needs, regulatory requirements, and data insights into clear product requirements, user stories, acceptance criteria, and success metrics. • Support roadmap decisions by evaluating customer impact, regulatory requirements, technical feasibility, operational considerations, and business value. • Contribute to data governance, reporting, metadata, and AI-enabled product initiatives that improve customer value and operational efficiency. • Support user acceptance testing (UAT), product documentation, data definitions, and customer-facing enablement materials. • Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing). • Identify repetitive tasks and partner with team leads to implement scalable automation solutions.

• Partner with Market Development Directors throughout the sales cycle, attending prospect and customer meetings to shape positioning, surface commercial insights, and inform deal strategy. • Develop commercial insights and value narratives, including competitive positioning, segmentation perspectives, and customer-archetype storylines to sharpen how Bamboo Health goes to market. • Build and refine ROI and value-based business case models that quantify the impact of Bamboo Health’s solutions for prospects and customers, and ensure the commercial logic is reflected in customer-facing materials. • Partner with Product Strategy and Product Management to evaluate unique requests from customers and prospects assessing commercial viability, fit with the product roadmap, and tradeoffs and factor those decisions into active sales opportunities. • Support Market Development Directors during pricing, structuring, and approval/escalation of non-standard commercial proposals, bringing analytical rigor to deal economics and tradeoffs. • Provide feedback to Product Strategy for continuous improvement of the commercial toolkit used across the commercial organization: ROI templates, value frameworks, deal economics models, and reusable commercial content. • Translate field intelligence (i.e., prospect feedback, deal patterns, and competitive signals) into actionable recommendations for Sales, Product, and Market leadership. • Design, build, and refine processes and playbooks in support of the responsibilities above.

• Collaborate with the General Manager to develop a 12–24-month strategic innovation roadmap for Bamboo Bridge. • Work cross-functionally with product management, analytics, sales, and marketing to drive commercialization and go-to-market success. • Conduct client interviews and market analysis to identify new opportunities and inform strategic priorities. • Lead innovation and brainstorming sessions with strategy and product teams to explore data- and technology-driven approaches that advance integrated behavioral and physical health solutions. • Develop clear, compelling narratives that translate complex health technology concepts into impactful stories for both internal and external audiences. • Create enablement tools, presentations, and playbooks that equip sales teams with actionable insights and strategic talking points. • Partner closely with sales leaders to prepare for key client engagements with tailored strategies and messaging. • Track and evaluate the effectiveness of strategic deliverables, iterating based on feedback and market trends. • Stay informed and curious about emerging AI tools and how they can streamline or enhance work across your function.

• Enter data from incoming patient care coordination requests into Salesforce Health Cloud. • Update Salesforce Health Cloud with patient-specific tasks following our engagement protocols. • Communicate with outpatient treatment providers via phone to confirm appointment attendance. • Update patient lists based on daily census reports from inpatient treatment providers. • Collaborate with hospital discharge planners to coordinate discharge notifications and appointment details. • Create and maintain schedules for clinical staff. • Support the operations team in identifying processes for automation and implementation. • Work with the clinical team to enhance the quality of care provided.

Title: Software Engineer Location: Remote (United States) Department: Product Engineering & Support Operations Job Description: Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! Summary: As a Software Engineer on our growing engineering team, you’ll help build impactful, customer-facing applications and services that advance the healthcare industry. You'll collaborate closely with a talented group of peers and technical leaders to develop performant, secure, and scalable solutions that improve lives. What You’ll Do: - Design, code, debug, and document software features in alignment with team and company goals - Collaborate with engineers, product managers, and technical leaders to ensure exceptional implementation, security, and performance - Investigate technical issues and propose scalable, sustainable solutions - Write and maintain unit and functional tests to ensure reliability and prevent regressions - Embrace continuous learning and apply new technologies and best practices—including AI-assisted development tools—to improve efficiency and quality - Identify repetitive tasks and partner with team leads to implement scalable automation solutions. - Stay curious about emerging AI tools and how they can streamline or enhance work within your function. What Success Looks Like… In 3 months… - Develop and ship enhancements and features aligned to customer needs. - Gain working knowledge of our domain, systems, development processes, and coding standards. - Participate actively in code reviews and team ceremonies. - Begin building familiarity with healthcare industry standards and requirements. - Identify at least one opportunity in your role to pilot or apply AI or automation (e.g., streamlining a task, summarizing data, generating content). - Share one use case or insight from trying out an AI tool (e.g., ChatGPT, CoPilot, Zapier) with your team or manager. In 6 months… - Deepen your technical expertise in our toolset and frameworks. - Engage in architectural and design discussions, contributing meaningful insights. - Build strong working relationships across product and engineering teams. - Begin contributing to on-call rotations (typically every 2 weeks). In 12 months… - Consistently deliver high-quality, production-ready features. - Identify and propose technical improvements across our codebase and systems. - Act as a subject matter expert on key technologies used by the team. - Collaborate with internal and external stakeholders to support feature delivery and iteration. What You Need: - A mission-driven focus with a passion for spearheading change in complex environments. - BS in Computer Science, a relevant field of study, or equivalent experience. - Experience with either Java (Spring/Spring Boot), Ruby on Rails, AWS Lambda, Vue.js or HTML/CSS. - Willingness and ability to learn other technologies as needed. - Working knowledge of SQL and relational database principles. - Use AI tools (e.g., ChatGPT, CoPilot, or role-specific technologies) responsibly to enhance workflows and decision-making. - A forward-thinking, curious mindset with an openness to experimenting with new technologies and approaches. - Highly organized, with the ability to prioritize across competing demands, navigate ambiguity, and adapt quickly to evolving stakeholder needs. - Strong self-management skills and the ability to work independently in a remote-first environment with a high degree of autonomy and accountability. - Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows. - A forward-thinking, curious mindset with an openness to experimenting with new technologies. - Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions. - Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments. - Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions. - The ability to travel periodically for work. What You Get: - Join one of the most innovative healthcare technology companies in the country. - Have the autonomy to build something with an enthusiastically supportive team. - Learn from working at the highest levels and on the strategic priorities of the company, including from world class investors and advisors. - Receive competitive compensation including health, dental, vision and other benefits. Belonging at Bamboo We Care. #BambooHealthValuesCare Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers. We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated. Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging. Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Bamboo Health GDPR/RODO To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process. #LI-Remote

• Monitor and respond to escalated cases where automated outreach or workflows were unsuccessful. • Assess escalation type and resolve operational issues or route clinical concerns to licensed staff or AI workflows. • Perform targeted outreach tasks, including screenings, appointment scheduling/rescheduling, and patient re-engagement. • Use structured workflows to resolve issues efficiently. • Document actions and transition for continued automation. • Escalate complex or unresolved issues appropriately and in a timely manner. • Contribute to a high-volume, exception-based workflow with clear performance expectations. • Provide feedback to improve workflows, automation, and overall process efficiency. • Perform initial and ongoing virtual outreach using an omnichannel approach to a qualified population with the goal of engaging identified individuals to understand the needs and barriers to care. • Utilize motivational interviewing techniques to understand the individual’s care goals.