• Complete phone consultations with patients enrolled in care management and/or remote patient monitoring programs providing support and education about their chronic conditions. • Educate patients about their health conditions and empower them with lifestyle and behavior strategies to actively manage their chronic conditions. • Assist patients to set and reach goals in line with their provider-approved care plans. • Maintain accurate and up-to-date patient records, ensuring all interactions and care plans are documented per protocol. • Address patient concerns and barriers to care, working to find practical solutions to improve patient adherence and outcomes. • Provide clear, compassionate, and effective communication to patients. • Follow approved workflows regarding communicating patient needs to their providers. • Participate in training sessions, team meetings, and quality improvement initiatives to enhance the care navigation process and patient experience. • Respond to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry according to approved partner workflows.