• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue. • Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns. • Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care. • Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources). • Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team. • Use effective written skills to complete professional documentation and to interact with members and providers through email. • Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. • Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team. • Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience. • Participate in staff meetings, case consultations, and trainings. • Assist with onboarding and mentoring new team members. • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

• Complete phone consultations with patients enrolled in care management and/or remote patient monitoring programs providing support and education about their chronic conditions. • Educate patients about their health conditions and empower them with lifestyle and behavior strategies to actively manage their chronic conditions. • Assist patients to set and reach goals in line with their provider-approved care plans. • Maintain accurate and up-to-date patient records, ensuring all interactions and care plans are documented per protocol. • Address patient concerns and barriers to care, working to find practical solutions to improve patient adherence and outcomes. • Provide clear, compassionate, and effective communication to patients. • Follow approved workflows regarding communicating patient needs to their providers. • Participate in training sessions, team meetings, and quality improvement initiatives to enhance the care navigation process and patient experience. • Respond to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry according to approved partner workflows.

• Communicating with enrolled patients in conjunction with the patient’s care team • Conducts virtual consultations with patients, focusing on patient education for lifestyle and behavior as it relates to clinical status • Following approved partner workflows, reviews and responds to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry • Documents patient communication in patient records • Responsible for assisting patients in setting up their device • Works collaboratively with other team members when help is needed • Able to work independently • Possess excellent time management and organizational skills • Engaging personality with the desire to learn new topics in lifestyle medicine • Ability to acquire, interpret, and convey clinical research • Pays attention to detail for each task • Additional duties as assigned