Agent Remote Jobs in Idaho (US)
This page tracks remote agent openings that are location-eligible for Idaho.
This page tracks remote agent openings that are location-eligible for Idaho.
Open jobs
28
Hiring companies this week
7
Salary sample
$15 - $51,500
Jobs added last hour
0
28 Jobs
24 Companies
• Serve as the primary point of contact for customers, addressing sales, billing, and troubleshooting inquiries with professionalism and empathy. • Identify, investigate, and resolve customer concerns efficiently, striving for first-contact resolution. • Troubleshoot technical issues related to Wi-Fi, Ethernet, and DOCSIS connections, guiding customers through resolution steps. • Process billing inquiries, payments, account adjustments, and service modifications accurately. • Assist customers with sales inquiries by providing product recommendations and service options suited to their needs. • Manage customer communications across multiple channels, including phone, chat, email, and text. • Accurately document all interactions, issues, and resolutions in company systems with clear and concise notes. • Collaborate with internal departments to escalate and resolve complex issues. • Maintain up-to-date knowledge of company products, services, policies, and industry trends. • Demonstrate professionalism, patience, and empathy in every customer interaction. • Support team members with questions or escalations as needed to ensure collective success. • Perform additional duties as assigned to support business operations.
WEX simplifies the business of running a business through smarter workflows and financial intelligence. Our North America Mobility and OTR businesses power the fleets that keep commerce moving — from small owner-operators to large fleet enterprises. Pay Range $198,000.00 - $223,700.00
Role Description This role will play a pivotal role in managing the receivables operations for strategic accounts with intricate billing structures. The position is instrumental in ensuring timely collection of outstanding accounts receivable, maintaining a healthy aging portfolio, fostering strong customer/client relationships and optimizing cash flow. - Manage an accounts receivable portfolio and related processes for large, strategic customers with complex account structures and billing terms. - Collaborate with clients to procure promises to pay, resolve payment discrepancies delinquencies, and establish mutually beneficial arrangements. - Deploy strategies to optimize collections processes, reduce outstanding balances, drive down the portfolio DSO and increase customer adherence with contractual payment terms. - Responsible for complex monthly audits and account reconciliations of multiple off-cycle non-standard billing customers to ensure accuracy in receivables records and prevent embedded receivables. - Identify trends, anomalies, and potential risks within the accounts receivable portfolio. - Ensure adherence to compliance standards and internal controls. - Monitor billing processes and address any issues or discrepancies to facilitate prompt payments. - Provide regular updates to leadership and internal stakeholders on the status of collections and client interactions. - Build and maintain strong relationships with key strategic customers to facilitate prompt payments and resolve issues proactively; address inquiries, provide support, and ensure overall customer satisfaction. - Collaborate with sales and account management teams to align collections efforts with broader business strategies. - Share insights on client payment behaviors and potential risks that may impact the business relationship. - Identify and implement opportunities for process improvement in the collections workflow to enhance efficiency and effectiveness. - Implement best practices to streamline collections processes, reduce outstanding balances, and drive down the DSO. - Collaborate with internal stakeholders to streamline invoicing, payment, and reconciliation workflows. - Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. Qualifications - Bachelor’s degree in Accounting, Finance or Business or the equivalent work experience. - 4+ years of progressive experience in accounts receivable. - In-depth knowledge of accounting, accounts receivables processes, complex billing terms, and collections strategies. - Strong analytical and problem-solving skills with the ability to interpret complex contractual agreements. - Advanced account reconciliation and auditing skills with experience preparing and presenting audits to internal and/or external stakeholders. - Superior critical thinking, problem solving and decision-making skills. - Effective communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders. - Must successfully pass a background investigation. Requirements - The base pay range represents the anticipated low and high end of the pay range for this position: $51,500.00 - $59,800.00. - Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. - Base pay is one component of WEX's total compensation package. - Most sales positions are eligible for commission under the terms of an applicable plan. - Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. Benefits - Health, dental and vision insurances. - Retirement savings plan. - Paid time off. - Health savings account. - Flexible spending accounts. - Life insurance. - Disability insurance. - Tuition reimbursement. - And more.
WEX is a financial services company that is headquartered in South Portland, Maine. The company has more than 3,500 team members throughout the world and suppor
• Manage an accounts receivable portfolio and related processes for large, strategic customers • Collaborate with clients to procure promises to pay • Resolve payment discrepancies and delinquencies • Deploy strategies to optimize collections processes • Perform complex monthly audits and account reconciliations • Monitor billing processes and address issues or discrepancies • Provide regular updates to leadership and internal stakeholders • Build and maintain strong relationships with key strategic customers • Collaborate with sales and account management teams • Identify and implement opportunities for process improvement
• Record high-quality voice samples for conversational, narrative, instructional, and other scripted content. • Deliver natural, expressive performances with excellent control of tone, pacing, pronunciation, and emotion. • Maintain consistent vocal quality, accent, and delivery throughout multiple recording sessions. • Follow detailed recording specifications, including microphone setup, recording environment, and file formatting requirements. • Produce multiple takes with varying emotion, emphasis, and speaking styles when requested. • Ensure recordings meet quality standards suitable for AI training and evaluation.
Role Description Join an innovative AI research initiative focused on developing next-generation text-to-speech (TTS) technology capable of producing natural, expressive, and human-like voices. We are seeking talented voice professionals based in the United States with native American English accents to record high-quality speech samples that will help train and evaluate advanced AI voice models. This opportunity is ideal for experienced voice actors, narrators, broadcasters, podcasters, and other voice professionals who can consistently deliver clear, engaging, and emotionally expressive recordings across a variety of scripts. - Record high-quality voice samples for conversational, narrative, instructional, and other scripted content. - Deliver natural, expressive performances with excellent control of tone, pacing, pronunciation, and emotion. - Maintain consistent vocal quality, accent, and delivery throughout multiple recording sessions. - Follow detailed recording specifications, including microphone setup, recording environment, and file formatting requirements. - Produce multiple takes with varying emotion, emphasis, and speaking styles when requested. - Ensure recordings meet quality standards suitable for AI training and evaluation. Qualifications - Native American English speaker currently residing in the United States. - Professional experience in voice acting, dubbing, narration, podcasting, broadcasting, or related voice performance work. - Access to a professional or near-professional recording setup, including a quality microphone, quiet recording environment, and appropriate audio equipment. - Excellent pronunciation, diction, vocal clarity, and emotional range. - Ability to accurately follow scripts while maintaining a natural and engaging delivery. - Availability to contribute approximately 5–10 hours per week throughout the project. Requirements - Your voice recordings may be used to create a voice clone for a client's internal customer experience (CX) AI agent. - By applying, you acknowledge and consent to the use of your voice for this specific AI voice-cloning project. - Voice recordings will be used solely for the intended project and will not be repurposed beyond the approved scope. Preferred Qualifications - Experience recording audio for text-to-speech systems, audiobooks, IVR platforms, or AI speech datasets. - Familiarity with audio editing software such as Audacity, Adobe Audition, or Reaper. - Ability to perform multiple vocal styles, including conversational, professional, energetic, instructional, and calm delivery. - Strong attention to detail and commitment to producing consistently high-quality recordings. Engagement Details - Independent contractor opportunity. - Fully remote with flexible working hours. - Approximately 5–10 hours per week throughout the engagement. - Project duration and continuation are based on project requirements and performance. Contract & Payment Terms - This is an independent contractor position. - Work can be completed remotely on your own schedule. - Projects may be extended, shortened, or concluded based on business needs and individual performance. - The role does not require access to confidential or proprietary information from any employer, client, or institution. - Payments are issued weekly through supported payment platforms based on approved work completed. - Please note: We are currently unable to support candidates requiring H-1B or STEM OPT sponsorship. Equal Opportunity We are committed to providing equal opportunities to all qualified applicants and offer reasonable accommodations throughout the application and engagement process upon request.
Role Description This is not your average call center job; this is a place for you to own the Member experience. At Rue Gilt Groupe, our Member Services Agents are empowered advocates. We don't believe in rigid scripts; we believe in authentic conversations. You will operate in a fast-paced, high-volume environment where you have the agency to make real-time decisions to help our members. Our Agents are experts at building relationships and finding creative, personalized ways to support our members as they place orders, manage returns, and resolve complex issues. Key Responsibilities: - Member Advocacy: Interact with current or prospective Members via voice and email with professionalism, positivity, and personality. - Creative Problem Solving: Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on. - Skill Expansion: Once you master the foundational skills, you’ll have the opportunity to handle more complex situations and move into alternate channels like messaging or social media. - Must be willing to work any shift Monday through Sunday 9am-9pm EST. Qualifications - High School Diploma or equivalent. - 1-3 years of experience in a Contact Center environment (e-commerce or luxury retail is a major plus) within the last 5 years. - Proficient in relevant computer applications and able to navigate multiple systems simultaneously. Requirements - You are driven by the "human" element of service—you have a genuine passion for helping people and turning frustration into a "wow" moment. - You thrive in high-energy, high-volume environments and enjoy the challenge of a busy day. - You want to work somewhere where your judgment is trusted, and your suggestions help improve the way we work. - You love finding a good deal, are passionate about fashion, and want to collaborate with a kind, remote-first team. - The "Unscripted" Mindset: Ability to think critically and solve problems on the fly without relying on a rigid manual. - High-Volume stamina and resilience: You bring positive, consistent energy even during our busiest peak shopping seasons. - Decision-Making Confidence: You are comfortable taking ownership of an issue and using your judgment to provide a resolution. - Superior Communication: Excellent listening, verbal, and written skills; you can pivot your tone to meet the Member's needs. Benefits - Equal pay for equal work. - Consideration of a wide range of compensation factors, including prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other job-related factors. - Potential inclusion of bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision, and basic life insurance. Work Authorization Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future.
Role Description This is a remote work from home position (Part time). The Virtual Service Business Development Center (vBDC) Agent serves as a liaison between automotive dealerships and their customers. The vBDC Agent will answer incoming calls from the dealerships service center and schedule in their scheduling tools to ensure most efficient measures are used. The vBDC Agent will assist in multiple areas as needed to guarantee we are an extension of the dealership and giving their customers exceptional customer service. Responsibilities - Answer incoming phone calls from multiple dealerships - Pull up spreadsheets and log information on multiple tabs - Assist in obtaining basic demographic information about each customer and log that information in our database - Schedule appointments and communicate to the dealership with customer needs - Communicate all missed opportunities or escalated calls to upper management - Work in a team environment to provide customers a top-level experience - Be courteous and professional on every interaction with a customer on each call Skills - Outstanding communication skills, both verbal and written - Enjoy talking on the phone and willingness to help customers - Basic computer skills and phone etiquette - Friendly and professional manner - Strong organizational skills with the ability to multitask in a fast-paced environment - Strong typing skills - Self motivated Ideal Work Space - Must have existing high-speed Internet access at home minimum 1GB - USB-Headset required - Quiet, noise-free home office space, free of distractions - Computer Specs- Must have 2 Screens - 1.4 GHz or higher Intel Core 2 Duo processor or compatible - 2 GB of RAM recommended minimum - Google Chrome Installed Education/Training - High School Diploma or GED equivalent Experience - Sales - Service /Call Center/BDC Experience (1+ years preferred) - Customer/Client Service Experience (1+ years preferred) - Knowledge of Automotive Industry Preferred - Remote (1+ years) Physical Requirements - Sitting at computer for hours at a time - Vision, close-up work - Extensive computer work - Speaking on the phone
• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. • Escalates complex problems to other resolver teams or vendors. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
Role Description This is a remote work from home position (Part time). The Virtual Service Business Development Center (vBDC) Agent serves as a liaison between automotive dealerships and their customers. The vBDC Agent will answer incoming calls from the dealerships service center and schedule in their scheduling tools to ensure most efficient measures are used. The vBDC Agent will assist in multiple areas as needed to guarantee we are an extension of the dealership and giving their customers exceptional customer service. - Answer incoming phone calls from multiple dealerships - Pull up spreadsheets and log information on multiple tabs - Assist in obtaining basic demographic information about each customer and log that information in our database - Schedule appointments and communicate customer needs to the dealership - Communicate all missed opportunities or escalated calls to upper management - Work in a team environment to provide customers a top-level experience - Be courteous and professional on every interaction with a customer on each call Qualifications - Outstanding communication skills, both verbal and written - Enjoy talking on the phone and willingness to help customers - Basic computer skills and phone etiquette - Friendly and professional manner - Strong organizational skills with the ability to multitask in a fast-paced environment - Strong typing skills - Self motivated Requirements - Must have existing high-speed Internet access at home minimum 1GB - USB-Headset required - Quiet, noise-free home office space, free of distractions - Computer Specs- Must have 2 Screens - 1.4 GHz or higher Intel Core 2 Duo processor or compatible - 2 GB of RAM recommended minimum - Google Chrome Installed Experience - Sales - Service /Call Center/BDC Experience (1+ years preferred) - Customer/Client Service Experience (1+ years preferred) - Knowledge of Automotive Industry Preferred - Remote (1+ years) Physical Requirements - Sitting at computer for hours at a time - Vision, close-up work - Extensive computer work - Speaking on the phone
• Receives customer inquiries and fulfills requests professionally, efficiently and timely. • Captures and documents details of all customer interactions in a work management tool (ServiceNow) or as determined by the client. • Operates within established guidelines and procedures to independently deliver a full range of ACSC services including but not limited to: receiving customer calls, navigating on-line job aids, managing email correspondence, office services and reservations • Performs a variety of “off-line” tasks related to general business operations of the center and Workplace Solutions • Uses judgment to anticipate customer service needs, resolves routine issues and takes action accordingly and consistently provides high level of quality service. • Identifies, resolves or escalates, and tracks issues. • Recommends process improvements to enhance and improve service and overall performance. • Helps new and developing team members. • Other duties as assigned.
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