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Service Desk Agent
Location
United States
Posted
6 days ago
Salary
0
Seniority
Mid Level
Job Description
Service Desk Agent
Unisys
• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. • Escalates complex problems to other resolver teams or vendors. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
Job Requirements
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 1-2 years’ experience in area of responsibility
Benefits
- unlimited paid time off
- 401(k) match
- comprehensive healthcare
- HSA matching
- ongoing learning opportunities
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