Call Source

Role Description This is a remote work from home position (Part time). The Virtual Service Business Development Center (vBDC) Agent serves as a liaison between automotive dealerships and their customers. The vBDC Agent will answer incoming calls from the dealerships service center and schedule in their scheduling tools to ensure most efficient measures are used. The vBDC Agent will assist in multiple areas as needed to guarantee we are an extension of the dealership and giving their customers exceptional customer service. Responsibilities - Answer incoming phone calls from multiple dealerships - Pull up spreadsheets and log information on multiple tabs - Assist in obtaining basic demographic information about each customer and log that information in our database - Schedule appointments and communicate to the dealership with customer needs - Communicate all missed opportunities or escalated calls to upper management - Work in a team environment to provide customers a top-level experience - Be courteous and professional on every interaction with a customer on each call Skills - Outstanding communication skills, both verbal and written - Enjoy talking on the phone and willingness to help customers - Basic computer skills and phone etiquette - Friendly and professional manner - Strong organizational skills with the ability to multitask in a fast-paced environment - Strong typing skills - Self motivated Ideal Work Space - Must have existing high-speed Internet access at home minimum 1GB - USB-Headset required - Quiet, noise-free home office space, free of distractions - Computer Specs- Must have 2 Screens - 1.4 GHz or higher Intel Core 2 Duo processor or compatible - 2 GB of RAM recommended minimum - Google Chrome Installed Education/Training - High School Diploma or GED equivalent Experience - Sales - Service /Call Center/BDC Experience (1+ years preferred) - Customer/Client Service Experience (1+ years preferred) - Knowledge of Automotive Industry Preferred - Remote (1+ years) Physical Requirements - Sitting at computer for hours at a time - Vision, close-up work - Extensive computer work - Speaking on the phone

Role Description This is a remote work from home position (Part time). The Virtual Service Business Development Center (vBDC) Agent serves as a liaison between automotive dealerships and their customers. The vBDC Agent will answer incoming calls from the dealerships service center and schedule in their scheduling tools to ensure most efficient measures are used. The vBDC Agent will assist in multiple areas as needed to guarantee we are an extension of the dealership and giving their customers exceptional customer service. - Answer incoming phone calls from multiple dealerships - Pull up spreadsheets and log information on multiple tabs - Assist in obtaining basic demographic information about each customer and log that information in our database - Schedule appointments and communicate customer needs to the dealership - Communicate all missed opportunities or escalated calls to upper management - Work in a team environment to provide customers a top-level experience - Be courteous and professional on every interaction with a customer on each call Qualifications - Outstanding communication skills, both verbal and written - Enjoy talking on the phone and willingness to help customers - Basic computer skills and phone etiquette - Friendly and professional manner - Strong organizational skills with the ability to multitask in a fast-paced environment - Strong typing skills - Self motivated Requirements - Must have existing high-speed Internet access at home minimum 1GB - USB-Headset required - Quiet, noise-free home office space, free of distractions - Computer Specs- Must have 2 Screens - 1.4 GHz or higher Intel Core 2 Duo processor or compatible - 2 GB of RAM recommended minimum - Google Chrome Installed Experience - Sales - Service /Call Center/BDC Experience (1+ years preferred) - Customer/Client Service Experience (1+ years preferred) - Knowledge of Automotive Industry Preferred - Remote (1+ years) Physical Requirements - Sitting at computer for hours at a time - Vision, close-up work - Extensive computer work - Speaking on the phone

Role Description The Service Business Development Center (BDC) Outbound Specialist serves as a liaison between automotive dealerships and their customers. This role focuses on developing and managing customer relationships to maximize appointment scheduling through outbound phone calls and external platforms such as Kelley Blue Book, Autotrader, email, and other communication channels. The BDC Outbound Specialist may assist in multiple operational areas as needed to ensure exceptional customer service and support dealership objectives. Key Responsibilities - Initiate outbound calls to previous customers and new prospects - Answer inbound calls from customers and prospects - Schedule appointments using dealership scheduling tools and communicate updates via Slack when required - Build rapport and engage customers through phone communication and third-party platforms (e.g., Kelley Blue Book, Autotrader, Craigslist) - Address customer hesitation or concerns with patience and professionalism - Resolve inquiries promptly while providing accurate and helpful information - Maintain and update customer records in the CRM system with a high level of accuracy and attention to detail Qualifications - Strong verbal and written communication skills - Comfort and confidence working extensively on the phone - Familiarity with external platforms such as Kelley Blue Book and Autotrader - Basic computer proficiency and professional phone etiquette - Friendly, professional demeanor - Strong organizational and multitasking abilities in a fast-paced environment - Problem-solving skills Requirements - Reliable high-speed internet connection - USB headset - Quiet, distraction-free home office environment - Computer with at least: - 1.4 GHz Intel Core 2 Duo processor or equivalent - Minimum of 2 GB RAM - Google Chrome installed Education Requirements - High School Diploma or GED equivalent Experience Requirements - Minimum 1+ year of Sales, Call Center, or BDC experience - At least 2 years of customer/client service experience - Minimum 1 year of experience with or knowledge of automotive dealerships Physical Requirements - Prolonged sitting and computer use - Close-up visual work - Extensive speaking on the phone

Role Description The virtual Outbound Team Lead is responsible for leading, coaching, and developing a team of Outbound Agents while driving productivity, appointment-setting performance, and campaign success. This role ensures agents consistently achieve performance expectations, follow company processes, and deliver results for assigned dealership campaigns. The Outbound Team Lead works closely with the Outbound Manager to monitor team performance, identify improvement opportunities, implement coaching plans, and maintain high levels of operational efficiency. Success in this role requires strong leadership, accountability, communication skills, and the ability to motivate agents to achieve and exceed performance goals. - Lead and support a team of 8-10 Outbound Agents. - Drive appointment-setting performance across assigned dealership campaigns. - Maintain high levels of agent productivity, efficiency, and schedule adherence. - Monitor performance metrics and provide real-time coaching. - Develop agents through ongoing feedback, training, and accountability. - Ensure campaign goals and company objectives are achieved. - Partner with the Outbound Manager to improve team performance and operational effectiveness. Qualifications - Strong leadership - Excellent verbal and written communication skills - Ability to motivate and develop team members - Strong organizational and time management skills - Problem-solving and decision-making abilities - Ability to analyze performance data and trends - Ability to manage multiple priorities in a fast-paced environment - Professional attitude and strong work ethic Requirements - Must have existing high-speed Internet access at home, at 1 Gbps, hard-wired into router. - At least 2 monitors to work on - Quiet, noise-free home office space, free of distractions - Computer Specs, PC: AMD Ryzen 3 or higher, Intel Core i3 Processor or similar - 8 GB of RAM minimum - Windows 11 or higher - Webcam - Google Chrome Installed Experience - Outbound call center experience required - Previous leadership, Team Lead, or management experience preferred - Appointment-setting or sales experience preferred - Automotive dealership experience preferred - Experience working remotely in a performance-driven environment Physical Requirements - Sitting at a computer - Vision, close-up work - Extensive computer work - Extensive speaking on the phone Leadership Expectations The Outbound Team Lead is expected to lead by example, maintain a positive and professional attitude, uphold company standards, and drive a culture focused on accountability, productivity, customer engagement, and appointment-setting success. The Team Lead is accountable for helping agents achieve performance goals while supporting the overall success of the Outbound Department and dealership clients.