Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a German Speaking Reservations Agent For Booking.com position in Greece — one of the most sought-after roles currently available in German-speaking jobs within the European travel industry. In this exciting remote-based role within Greece, you will serve as a trusted point of contact for German-speaking travellers, helping them navigate and manage their bookings through one of the world's leading online travel platforms. - Handle inbound enquiries from German-speaking customers regarding hotel, flight, and travel reservations made through Booking.com, delivering prompt and accurate assistance at every stage of the traveller journey. - Assist customers with new bookings, modifications, cancellations, and special requests in full accordance with Booking.com's policies and travel industry standards. - Provide clear, knowledgeable guidance on accommodation options, travel itineraries, pricing, and availability to ensure an exceptional customer experience. - Investigate and resolve complaints or booking discrepancies efficiently, demonstrating empathy and professionalism in every interaction with German-speaking travellers. - Liaise with hotels, travel partners, and internal teams to coordinate and confirm reservation details on behalf of customers. - Accurately log all customer interactions, reservations, and case updates into the company's CRM and booking management systems. - Identify opportunities to upsell or cross-sell relevant travel services and ancillary products in a consultative and customer-centric manner. - Stay up to date with Booking.com platform updates, travel industry trends, and relevant policies to continuously deliver informed and high-quality support. Qualifications - Native or fluent German language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in German. - A valid EU passport is mandatory for eligibility to work in Greece. - Previous experience in a customer service, reservations, or travel industry environment is highly desirable. - Strong communication and interpersonal skills, with a genuine passion for delivering outstanding customer experiences in the travel sector. - Comfortable working with digital booking platforms, CRM systems, and standard office software; ability to learn new tools quickly. - Self-motivated, organized, and capable of working independently in a remote setting while maintaining the highest standards of service quality. Benefits - Competitive Monthly Salary reflective of your skills and experience in the travel industry. - Fully Paid Training to prepare you for success in the German Speaking Reservations Agent For Booking.com position in Greece. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus rewarding your dedication and results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a valuable and highly regarded benefit. - Ongoing career development opportunities within a global travel and customer service environment. - And Much More... How to Apply If you are a fluent or native German speaker with a passion for travel and customer excellence, we would be delighted to hear from you. The German Speaking Reservations Agent For Booking.com position in Greece represents a truly exceptional career opportunity — combining an industry-leading benefits package, a fully paid relocation, and the unbeatable lifestyle that jobs in Greece are famous for. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch with you shortly. We look forward to welcoming you aboard.

• Ensure private customers receive replacement vehicles in case of breakdowns and accidents • Process orders promptly and in a customer-oriented manner via email or phone • Collaborate with various insurance and roadside assistance companies • Create orders and reserve requested vehicles