Role Description
We're currently looking for a clinically-informed professional to join the Mood & Anxiety (M&A) Program as a Skills Mentor. Reporting to the clinical lead of the M&A Program, the Skills Mentor is a full-time, fully remote role responsible for guiding members through the M&A program by providing DBT skills training and support for enrolled members. In this role, you will focus on psychoeducation, accountability, habit formation, and skills development.
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Support member engagement within a modified-Dialectical Behavioral Therapy (DBT) Program.
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Facilitate acquisition of DBT skills and principles.
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Utilize Motivational Interviewing (MI) strategies to foster engagement, address ambivalence, and problem-solve logistical barriers to participation (e.g., scheduling, motivation).
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Review member progress and skills development to provide personalized support and feedback.
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Communicate regularly with the member’s care team regarding progress or concerns, ensuring a cohesive care team approach.
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Identify risk concerns during calls and execute warm handoffs to clinical leads or SCNs for high-risk situations.
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Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes.
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Interact with internal teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience.
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Participate in staff meetings, case consultations, and trainings.
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Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
Qualifications
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Bachelor’s degree in psychology or a related field is required; Master’s degree preferred, though this role does not require an active clinical license.
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Minimum of 1-2 years of experience in a direct patient-facing role within a behavioral health setting (i.e., case manager, skills trainer, group facilitator).
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Some knowledge, training, and/or experience with DBT.
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Experience using MI to help members find their own reasons for change and build momentum.
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Excellent listening, written and verbal communication skills.
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Experience working with diverse populations.
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Motivated to go above and beyond for members to provide a high-touch experience.
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Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
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Able to multi-task and context switch.
Requirements
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Previous work in a telehealth, startup, or digital health environment (Bonus qualification).
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Lived experience of the mental healthcare system (either personally or supporting a loved one) (Bonus qualification).
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Previous experience working with individuals with mood and anxiety disorders (Bonus qualification).
Benefits
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The target base salary range for this position is $32.00 - $36.00 Hourly.
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Part of a competitive total rewards package including stock options and benefits.
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Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.
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Annual review of employee pay and compensation programs using Radford Global Compensation Database to ensure competitive and fair pay.
