Role Description
As a
Behavioral Health Intake Associate
, you will serve as the first point of contact for members, providers, and facilities seeking behavioral health services. This role is ideal for a detail-oriented professional who enjoys working in a fast-paced environment, managing multiple priorities, and ensuring accurate and timely processing of service requests. You will play a critical role in:
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Reviewing authorization requirements
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Creating and assigning cases
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Facilitating communication between members, providers, and internal teams to support quality behavioral healthcare delivery
Qualifications
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High School Diploma or equivalent
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1–2 years of experience in a clerical or administrative role within a fast-paced office environment
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1–2 years of healthcare or medical office experience with direct interaction with healthcare providers
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1–2 years of customer service experience
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Proficiency in Microsoft Outlook and Microsoft Word
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Intermediate computer and keyboarding skills
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Strong organizational and time management skills
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Ability to manage repetitive tasks with a high degree of accuracy and attention to detail
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Excellent verbal and written communication skills
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Ability to work independently and effectively prioritize multiple assignments
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Knowledge of HIPAA regulations and commitment to maintaining confidentiality
Requirements
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Serve as the primary point of contact for incoming behavioral health service requests from providers, facilities, members, and authorized representatives
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Receive and process requests via phone, fax, email, and mail
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Review and interpret authorization and notification requirements in accordance with contracts, policies, procedures, and benefit plans
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Create, document, and assign cases accurately and efficiently
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Communicate authorization determinations and requests for additional information to providers through phone, email, and fax
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Ensure timely and accurate case management while maintaining high service standards
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Protect confidential health information and maintain compliance with HIPAA and privacy regulations
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Support operational excellence by identifying opportunities for process efficiency and workflow improvement
Benefits
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Growth opportunities to uplevel your career
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A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
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Competitive compensation and comprehensive benefits focused on well-being
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An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace
Company Description
At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care.
