• Support People Ops initiatives—across onboarding, internal mobility, payroll, performance management, benefits open enrollment, and offboarding • Monitor HR Case queues and dashboard views to ensure timely action against at-risk or breach of SLAs • Provide training and support to HR staff and employees in HR systems usage and troubleshooting issues • Research and resolve data input discrepancies or missing data when requested • Handle EIB load volumes through ServiceNow ticket management, ensuring timely resolution

Role Description Assurer la gestion administrative et statutaire des ressources humaines de la collectivité, participer à la mise en œuvre de la politique RH et apporter un appui technique et administratif aux agents, aux responsables de service et à la direction et élaboration complète de la paie. - Gestion administrative des agents - Assurer la gestion des dossiers individuels des agents. - Rédiger les actes administratifs (arrêtés, contrats, décisions, attestations, courriers). - Suivre les positions administratives des agents. - Gérer les arrivées, les départs et les mouvements de personnel. - Mettre à jour les logiciels RH et les tableaux de bord. - Gestion de la carrière - Préparer les avancements d'échelon et de grade. - Assurer le suivi des nominations, mutations, détachements et disponibilités. - Participer à l'organisation des campagnes d'entretiens professionnels. - Veiller à l'application du statut de la Fonction Publique Territoriale. - Gestion du temps de travail et des absences - Suivre les congés, absences, maladies, accidents de service et congés spécifiques. - Contrôler les droits et assurer le lien avec les organismes compétents. - Assurer le suivi du temps de travail en lien avec les responsables de service. - Paie - Préparer et saisir les éléments variables de paie. - Contrôler les données avant transmission ou validation. - Elaborer les états de cotisation post paies en lien avec les organisations. - Répondre aux questions des agents relatives à leur rémunération. - Recrutement - Participer à la procédure de recrutement : - rédaction et diffusion des offres ; - réception et suivi des candidatures ; - organisation des entretiens ; - préparation des dossiers de recrutement. - Assurer le suivi administratif des recrutements. - Formation - Recenser les besoins en formation. - Organiser les inscriptions. - Assurer le suivi du plan de formation. - Gérer les relations avec le CNFPT et les organismes de formation. - Conseil et information - Informer les agents sur leurs droits et obligations. - Conseiller les responsables de service sur les procédures RH. - Accueillir physiquement et téléphoniquement les agents. - Participation à la vie du service - Participer aux projets RH. - Élaborer des tableaux de bord et des indicateurs. - Contribuer à la préparation des instances consultatives lorsque nécessaire. - Assurer une veille juridique sur l'évolution de la réglementation. Qualifications - Maîtrise du statut de la Fonction Publique Territoriale. - Connaissance de la réglementation RH. - Connaissance des procédures administratives. - Notions de paie publique. - Connaissance des collectivités territoriales. Requirements - Rédiger des actes administratifs. - Appliquer les textes réglementaires. - Utiliser les logiciels RH et bureautiques. - Organiser et gérer les priorités. - Élaborer des tableaux de suivi. - Garantir la confidentialité des informations. Benefits - Respect strict de la confidentialité des données. - Polyvalence sur l'ensemble des missions RH. - Veille réglementaire permanente. - Participation à la modernisation et à la dématérialisation des procédures RH.

• Administer all employee benefit programs including medical, dental, vision, life insurance, disability, retirement, and voluntary benefits • Own day-to-day benefits operations including enrollment processing, life event changes, terminations, payroll deductions, and ongoing operational support • Administer Canadian employee benefits programs in coordination with local requirements • Maintain accurate and organized benefits records and ensure data integrity across all HR system • Serve as the primary point of contact for all employee benefits questions and concerns • Provide clear guidance on benefits eligibility, enrollment options, plan details, and qualifying life events • Conduct benefits orientations and enrollment meetings for new employees and during annual open enrollment • Prepare and distribute comprehensive benefits communications, plan summaries, quick reference guides, and enrollment materials • Resolve benefits issues and disputes in a timely and professional manner • Act as the main liaison between Macmillan Learning and all benefits carriers, vendors, and third-party administrators • Bridge communication and coordination between our internal shared services team and external benefits partners • Serve as the primary day-to-day contact for benefits carriers, brokers, vendors, and third-party administrators, ensuring timely issue resolution and effective operational partnership • Coordinate with vendors on billing, eligibility issues, claims processing, and plan updates • Direct employees and managers to appropriate third-party administrators for FMLA, disability, and other leaves of absence • Track and maintain organized records of all leave requests and accommodations in compliance with legal requirements • Provide guidance and coordinate accommodations for employees with disabilities, ensuring compliance with ADA and applicable laws • Manage the return-to-work process for employees on leave, including communication with employees and managers • Stay current on federal and state leave and accommodation laws (FMLA, ADA, workers' compensation) and ensure company compliance.

Role Description The Human Resources Assistant provides administrative and operational support for the HR department across eight Jimmy John's franchise locations. This role is responsible for supporting the full employee lifecycle, including: - Recruitment - Onboarding - Employee records management - Compliance - Payroll support - Employee engagement The HR Assistant serves as a trusted resource for managers and team members while helping ensure consistent HR practices and compliance throughout the organization. The ideal candidate is highly organized, detail-oriented, able to manage multiple priorities, and passionate about delivering exceptional internal customer service in a fast-paced, multi-unit restaurant environment. Qualifications - Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field preferred. - 1–3 years of human resources, recruiting, or administrative experience. - Restaurant, hospitality, retail, or multi-unit experience preferred. - Working knowledge of employment laws and HR best practices. - Experience with HRIS, payroll, and applicant tracking systems preferred. - Proficiency with Microsoft Office (Excel, Word, Outlook). - Excellent written and verbal communication skills. - Strong organizational skills with the ability to manage multiple priorities. - Ability to maintain strict confidentiality and exercise sound judgment. Requirements - Coordinate recruiting efforts for hourly and management positions across eight franchise locations. - Post job openings on recruiting platforms and maintain active job advertisements. - Screen applicants, schedule interviews, and communicate with candidates throughout the hiring process. - Coordinate hiring events and recruiting initiatives with District Managers and General Managers. - Monitor staffing levels and assist leadership with recruiting strategies to meet hiring goals. - Coordinate and facilitate the onboarding process for all new hires. - Ensure completion of new hire paperwork, I-9 verification, and employment documentation. - Maintain accurate and confidential employee personnel files. - Process employee status changes, promotions, transfers, and separations. - Track required training and onboarding completion. - Serve as the primary point of contact for routine employee HR questions. - Assist with payroll preparation by reviewing employee information, timekeeping, and documentation. - Support benefits enrollment, employee changes, and leave administration. - Generate HR reports, maintain databases, and ensure data accuracy within HRIS and payroll systems. - Assist with maintaining employee handbooks, policies, and HR forms. - Ensure compliance with federal, state, and local employment laws. - Maintain accurate employment records and required documentation. - Assist with unemployment claims, workers' compensation reporting, and employment verifications. - Support compliance audits and record retention requirements. - Promote consistent application of company policies across all locations. - Support employee recognition and engagement initiatives. - Assist with performance review administration and documentation. - Coordinate employee communications, training sessions, and company events. - Partner with the Director of HR and District Managers to foster a positive workplace culture. - Escalate sensitive employee relations matters to the Director of HR as appropriate. - Manage HR calendars, meetings, and training schedules. - Prepare reports, presentations, and HR metrics for leadership. - Order onboarding materials and office supplies. - Support special HR projects and organizational initiatives. Benefits - Competitive pay based on experience - 401(k) with company match (if offered) - Professional development and career growth opportunities - Flexible schedule - Paid training - Mileage reimbursement