• Manage creation and delivery of NCP unit specific recommended lists for standard Unit Open/Inspect/Close scope with standard approach to contingency in alignment with safety, quality, delivery, and cost targets of the business. • Understand the impact of the Event scope (and changes) in collaboration with the CPM and OFS • Define spare parts needed to perform Non-Standard outage scope (TIL, Aux, BOP, Generator) • Compare the recommended lists to the on-site Inventory and optimize the recommendations leveraging fleet parts availability and programs • Keep systems and tools up to date to ensure documentation of the deliverables. • Manage relationships with CPM to proactively identify and resolve issues to support an effective outage planning process. • Manage relationship with Auxiliaries OEM and Sourcing team • Leverage field experience to support the definition of Standard Lists by Technology in collaboration with the CMPD team • Drive process improvement to optimize NCP Planning e.g., track spare list accuracy • Use experience and expertise to solve problems. • Provide support to line manager on delivering on KPIs for the subset of the team & driving continuous improvements. • Lead and drive complex projects within the NCP space, leveraging deep expertise to address critical challenges and deliver impactful outcomes across outages and planning. • Mentor and develop team members, fostering capability growth, knowledge sharing, and a culture of accountability and continuous improvement • Provide Technical Oversight to team members in the COE

Role Description The IT Support Services Manager is responsible for delivering high-quality IT support services to employees across the organization. This role oversees the Service Desk, endpoint management, Microsoft 365 services, user support processes, vendor relationships, and service delivery performance. The manager ensures timely resolution of incidents and requests while driving continuous improvement, automation, user satisfaction, and regulatory compliance. This position also manages IT support personnel and collaborates with infrastructure, security, and business stakeholders to support organizational objectives. Responsibilities - Service Desk Management - Lead and manage daily Service Desk operations. - Ensure incidents and service requests are handled within defined SLAs. - Monitor ticket queues, escalations, and service performance metrics. - Implement IT service management (ITSM) frameworks and update support documentation. - Drive continual service improvement initiatives. - Review and analyze current service desk systems in use and propose or improve current system based on established requirements. - Implement and configure established SLAs, reporting. - Ensure service levels are consistent and provided on all time zones of operations. - Team Leadership - Lead a team of Help Desk employees, contractors, and service providers. - Conduct hiring, onboarding, training, coaching, and performance reviews. - Develop staff skills and career progression plans. - Establish workload priorities and resource allocation. - End User Computing & Workplace Technology - Oversee endpoint lifecycle management, including provisioning, deployment, replacement, and disposal. - Ensure employees can access the tools they need without sacrificing security or compliance. - Keep Microsoft 365, Teams, laptops, mobile devices, printers, docking stations, conference rooms, and other technology functioning as intended. - Ensure efficient onboarding and offboarding processes. - Maintain hardware and software inventory. - Analyze current inventory systems in use and provide a single source of truth system. - Service Delivery & User Experience - Measure and improve customer satisfaction. - Define, monitor and improve service desk KPIs. - Turn support tickets into success stories. - Identify recurring issues and implement permanent solutions. - Champion automation so humans can focus on solving problems instead of repetitive tasks. - Coordinate major incidents and communication to stakeholders. - Compliance & Security - Ensure support processes comply with corporate security policies. - Collaborate with the IT Security Manager on access management, endpoint security, vulnerability remediation, and audit requirements. - Support GDPR, GxP, FDA 21 CFR Part 11, ISO 27001, and Cybersecure Canada initiatives where applicable. - Vendor & Asset Management - Manage relationships with support vendors and technology partners. - Identify, negotiate and provide a list of vendors for employee equipment management. - Participate in software licensing and hardware procurement activities. - Ensure vendor services meet contractual obligations and performance expectations. - Project Participation - Participate in infrastructure, security, and workplace technology projects. - Provide operational readiness reviews for new solutions. - Support change management and user adoption activities. Qualifications - Strong leadership and coaching abilities. - Excellent customer service orientation. - Strong analytical and problem-solving skills. - Effective verbal and written communication. - Available to adapt working hours based on the candidate location. - Excellent English communication skills (written, spoken and understanding). - Ability to work in a regulated and compliance-driven environment. - Ability to remain calm after hearing: "We're going live tomorrow." Requirements - Bachelor’s or equivalent degree in Computer Science, Information Security, or related field. - 5–8 years of IT support or service desk experience. - 2–5 years of people management experience. - ITIL® Foundation Certification. - Experience managing Microsoft 365, Intune, Entra ID, and endpoint services. - Experience with ITIL-based service management practices. - Good knowledge of good clinical practices, and applicable Health Canada and FDA regulations/guidelines. Benefits - Flexible work schedule. - Permanent full-time position. - Company benefits package. - Ongoing learning and development. Company Description Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint. Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request. Indero only accepts applicants who can legally work in Argentina.

Role Description As an E-Invoicing Subject Matter Expert, you will be responsible for ensuring the stability and efficiency of our electronic invoicing processes across multiple countries, with a primary focus on Italy, Germany, Brazil, and UAE. - Operational Support: Monitor integration errors, investigate rejections from tax authorities, and guide local teams in correcting invoices. - Process Optimization: Analyze recurring issues, identify root causes, and propose system or process improvements to reduce manual effort. - Regulatory Monitoring: Track legislative changes in e-invoicing and proactively adapt our processes to remain compliant. - Expansion Support: Act as a technical expert in new-country rollout projects — review requirements, support UAT testing, and provide final business sign-off. Qualifications - Background in Finance Operations, Accounting, AP/AR, Tax Technology, or Shared Services. - Hands-on experience with mandatory B2B e-invoicing in a country where it is required. - Experience with Italy (SdI) or Romania (RO e-Factura) is highly preferred. - Experience with ERP systems (SAP, Oracle, etc.) is a strong advantage. - Understanding of the difference between Clearance and Post-Audit models. - Strong communication skills; both verbal and written, to interact with hotels and internal teams. - Excellent organizational skills to manage multiple hotel contracts and agreements simultaneously. - International mindset with the ability to understand and work across a wide range of cultural contexts. - Advanced English; other languages are a plus. Requirements - Ambitious, team player, eager to learn, proactive, results-oriented, and comfortable in a fast-paced environment. Benefits - Flexible schedules and opportunity to work remotely. - Ambitious and supportive team who love what they do, appreciate each other, and grow together. - Be at the forefront of regulatory changes in the e-invoicing space. - Make a real impact on process efficiency and compliance. - Internal programs for adaptation and training, development of soft skills, and leadership abilities. - Partial compensation for participating in external training and conferences. - Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. - Corporate prices on hotels and travel services. - MyTime Day Off - an extra non-working day without loss of compensation.

Role Description Sales Manager (m/w/d) im Bereich RayaSERVICE liegt der Schwerpunkt auf der Gewinnung neuer Kund:innen im Krankenhaus- und Klinikmarkt. Die Rolle umfasst die strukturierte telefonische und digitale Ansprache von Kliniken, Klinikverbünden, MVZs und radiologischen Einrichtungen, die Qualifizierung von Interessent:innen sowie ein KPI-gesteuertes Arbeiten mit CRM- und Analysetools zur Unterstützung der Mission, die Radiologie neu zu gestalten und die Gesundheitsversorgung von morgen zu verbessern. - Neukundengewinnung: Aktive Ansprache und Akquise von Kliniken, Klinikverbünden und MVZs zur Entwicklung langfristiger Partnerschaften für RayaSERVICE (teleradiologische Dienstleistungen und Befund-as-a-Service). - CRM-Management: Pflege und Nachverfolgung von Kontakten, Aktivitäten und Opportunities im CRM-System (HubSpot) – von der Erstansprache bis zu weiterführenden Gesprächen im Vertriebsprozess. - Marktpräsenz: Unterstützung bei der Vorbereitung und Teilnahme an Fachmessen, Veranstaltungen und Events zur Präsentation von RayaSERVICE. - Kampagnen: Mitarbeit bei der Planung und Umsetzung von Sales- und Marketingkampagnen (z. B. Mailings, Call-Kampagnen, Webinare) zur Lead-Generierung und Pipeline-Entwicklung. - Bedarfsanalyse: Verständnis klinischer Abläufe, um Herausforderungen potenzieller Kund:innen (z. B. Kapazitätsengpässe, Nacht- und Wochenenddienste, Befundüberhänge) zu erkennen und qualifizierte Leads strukturiert in den weiteren Vertriebsprozess zu übergeben. Qualifications - Ausbildung: Abgeschlossenes Studium oder Ausbildung im kaufmännischen Bereich oder in einem medizinischen Umfeld. - Vertriebserfahrung: Erfahrung im Vertrieb oder Inside Sales in einem B2B-Umfeld; Vorerfahrung im Gesundheits- oder Krankenhauskontext ist ein Plus, aber kein Muss. - Kommunikationsstärke: Sicheres, kundenorientiertes und verbindliches Auftreten in Telefonaten, Videocalls und E-Mails – auch im Austausch mit Ansprechpartner:innen auf unterschiedlichen Hierarchieebenen. - Arbeitsweise: Strukturierte, selbstständige und lösungsorientierte Vorgehensweise im Vertriebsalltag mit Freude an klaren Zielen und KPIs. - Technisches Verständnis: Sicherer Umgang mit CRM-Systemen (idealerweise HubSpot) sowie Offenheit für neue Tools und digitale Arbeitsweisen. - Motivation: Hohe Motivation für Kundenakquise (insbesondere Cold Calling) sowie Interesse an Gesundheit, Dienstleistungen und Digitalisierung. Benefits - Attraktive Vergütung: Wettbewerbsfähiges Gehalt, das deiner Qualifikation und Erfahrung entspricht. - Flexible Arbeitszeitmodelle: Wir ermöglichen flexible Arbeitszeiten für eine bessere Work-Life-Balance. - Erholungsurlaub: 30 Tage bezahlter Urlaub, um neue Energie zu tanken inkl. Sonderurlaub für bspw. Hochzeit, Umzug etc. und weil Erholung auch zum Jahresende dazugehört, schenken wir dir an Weihnachten und Silvester jeweils einen halben Tag extra frei. - Elternzeit: Willkommen und unterstützt! - Arbeitsortwahl: Homeoffice oder ein modernes Büro im Herzen Münchens – du entscheidest. - Fortbildung: Individuelle Weiterbildungsmöglichkeiten, um dich fachlich und persönlich weiterzuentwickeln. - Team- und Company Events: Regelmäßige Onsites und Events fördern den Austausch und das Teamgefühl. Company Description Als Münchner Health-Tech-Unternehmen verbinden wir seit 2021 Softwareentwicklung mit medizinischer Expertise. Wir bieten Krankenhäusern und radiologischen Praxen innovative Lösungen für Ihre Patientenversorgung: RayaSERVICE und RayaONE. - RayaSERVICE: Unser Radiolog:innenteam steht 24/7 on-demand in nur 1 Klick zur Verfügung: 30+ erfahrene Radiolog:innen führen teleradiologische Qualitätsdiagnostik durch – komplett remote und in moderner KI-gestützter Software RayaONE. - RayaONE: Unsere Cloud Software implementieren wir auch extern in Krankenhaus- und Praxisgruppen. Sie erlaubt Krankenhäusern und Praxen selbst standortunabhängig die geeigneten und verfügbaren Expert:innen einzusetzen – auch aus dem Homeoffice. Ihre Radiolog:innen profitieren von einer modernen Benutzeroberfläche, optimierten Arbeitsabläufen und KI-Unterstützung. - Gemeinsam gestalten wir die Zukunft der Gesundheitsversorgung.