• Perform service tasks within an assigned territory, including maintenance, repair, commissioning, and software updates of Intuitive products. • Troubleshoot, diagnose, and resolve technical faults on all Intuitive systems and associated devices in accordance with established processes and service level agreements. • Accurately document all service and repair activities. • Coordinate and carry out system and hardware deliveries, installations, and commissioning. • Independently handle all administrative tasks, including spare parts management, service reports, return processing (RMA), expense claims, and other field service documentation within required deadlines. • Act as the technical interface between the manufacturer and customers. • Build and maintain long-term customer relationships, including ensuring correct baseline system configurations. • Provide technical customer support during ongoing operations. • Support customer training, briefings, and events as needed. • Provide support and representation in adjacent or neighboring service areas as required.

• Perform service work within an assigned territory, including maintenance, repair, commissioning, and software updates of Intuitive products. • Troubleshoot, diagnose, and repair technical faults on all Intuitive systems and associated devices in accordance with established processes and service level agreements. • Accurately document all service and repair activities. • Coordinate and carry out system and hardware deliveries, installations, and commissioning. • Independently handle all administrative tasks, including spare parts management, service reports, returns processing (RMA), expense reports, and other field service documentation within specified timeframes. • Act as the technical interface between the manufacturer and the customer. • Build and maintain long-term customer relationships, including ensuring correct base system configurations. • Provide technical customer support during operational use. • Support customer trainings, briefings, and events as needed. • Provide support and coverage in adjacent or neighboring service areas as required.

Field Application Specialist - Military (US) Remote, United States . full-time . Description About Draganfly: Draganfly Inc. (the “Company”) has been a recognized technology leader within the commercial UAV space for over two decades. We helped establish the commercial market & adoption of multi-rotor helicopters for public safety, agriculture, aerial imaging, & more. As a leader who helped shape the industry, Draganfly’s focus is on the sale of drone products and services, contract engineering & custom integration product development, and health monitoring products and services. About The Role Draganfly Innovations is on the lookout for a Field Application Specialist (FAS) to serve as a key technical ambassador for our UAS platforms. In this role, you’ll deliver high‑quality product demonstrations, customer training, and event support—ensuring clients experience our systems at their full potential from first interaction through early adoption. You’ll work closely with Sales, Product, Engineering, and customers to bridge the gap between technology and real‑world mission needs. This is a remote position with significant travel and is ideal for someone who thrives in dynamic field environments, enjoys hands‑on UAS operations, and excels in customer‑facing technical communication. Key Responsibilities: Leadership & Program Delivery - Lead and mentor FAS and USO teams - Oversee planning and execution of medical delivery UAS programs - Manage timelines, budgets, SOPs, and stakeholder communication - Ensure safe operations, mission documentation, and operator readiness - Support program growth, proposals, and expansion opportunities UAS Operations - Lead in-person and virtual demos for prospects and partners - Act as on‑site SME and maintain demo equipment - Deliver customer training and develop training materials - Support onboarding to ensure customers achieve operational proficiency - Conduct compliant flight operations for demos, tests, and projects Events & Customer Engagement - Represent Draganfly at trade shows, industry events, and customer meetings - Coordinate live demos and support event logistics - Capture customer insights and competitive intelligence Who Are You Really? - You’re adaptable, flexible, and comfortable wearing many hats - You’re dependable, organized, and strong at managing multiple projects - You communicate clearly with both technical and non‑technical audiences - You’re detail‑oriented, analytical, and focused on safe, efficient operations - You thrive in collaborative environments and mentor others with ease Qualifications: - FAA Part 107 Remote Pilot Certificate (required) - 6+ years in UAS operations or product application roles - Experience conducting customer-facing demos or training - Strong troubleshooting and mission‑planning experience - Proficiency with market‑relevant payloads - Comfortable travelling 50–70% - Familiarity with MAVLink-based UAS (asset) - Proficient with Teams, SharePoint, and CRM tools (HubSpot) - Military specialization: Reconnaissance, FPV, tactical logistics, or similar missions Compensation package: - Competitive salary: $70,000 - $85,000 - Health Coverage Reimbursement: We reimburse the cost of your existing or preferred healthcare plan (amount varies depending on family size). - 401(k) program with employer matching - Generous time-off program, including vacation, wellness days, and a week off between Christmas and New Year’s. - Professional development support, including assistance in obtaining or maintaining role-relevant certifications (e.g., FAA Part 107 Remote Pilot Certificate, where applicable) Why Join Us At Draganfly Innovations, you’ll join a collaborative team that values innovation, curiosity, and continuous improvement. We’re in an exciting growth phase, scaling our technologies, product lines, and teams as we continue to shape the future of UAV innovation. Joining us now means becoming part of a company with deep roots in the industry - and bold ambitions for what comes next. You’ll have the opportunity to make a meaningful impact, work on diverse and cutting‑edge projects, and grow your skills alongside passionate experts. We offer competitive compensation, strong benefits, and a supportive environment where your contributions truly matter. Here, you won’t just join a company - you’ll help build what comes next. As part of our hiring process, all candidates must successfully complete reference checks and a criminal background check. Compensation $70,000.00 - $85,000.00 per year

Role Description As a Staff CX Service Enablement Specialist on the CX Operations team, you will own the design, optimization, and governance of the service processes and workflows that power BILL’s customer experience at scale. This position takes a broader view—driving end-to-end process strategy, leading cross-functional improvement initiatives, and shaping the operational foundation of CX 2.0. - Own the end-to-end design, documentation, and continuous improvement of service workflows across CX channels. - Lead process improvement initiatives by mapping current-state workflows and diagnosing friction points through data analysis. - Serve as the process design authority for CX systems and tools. - Partner with IT BizTech, Insights & Analytics, Workforce Management, and Enterprise Risk Management. - Develop and maintain standard operating procedures, playbooks, and decision frameworks. - Define and track KPIs that measure process effectiveness, tool adoption, and enablement impact. - Drive change management for new and updated workflows. - Evaluate emerging CX technologies and AI-powered contact center tools. - Mentor and guide junior Service Enablement team members. Qualifications - 7+ years of experience in service operations, process design, CX enablement, or business systems analysis within a SaaS or fintech environment. - Deep experience with CRM and contact center platforms. - Demonstrated ability to lead complex, cross-functional process improvement projects. - Strong analytical skills with proficiency in tools such as Tableau, Excel, and Google Sheets. - Experience creating service documentation at scale. - Excellent communication and stakeholder management skills. - Experience developing and implementing processes in an agile environment. - Bachelor’s degree in business, economics, or a quantitative discipline, or equivalent experience. Requirements - Experience in fintech, payments, or financial services, particularly supporting SMB customers. - Lean Six Sigma, BPM, or similar process improvement certification. - Experience with AI-powered contact center tools and automation strategy. - Background in user acceptance testing (UAT) case creation and execution for CX platform implementations. - Experience building or managing enablement programs that combine process documentation with agent training and coaching. Benefits - 100% paid employee health, dental, and vision plans. - HSA & FSA accounts. - Life Insurance, Long & Short-term disability coverage. - Employee Assistance Program (EAP). - 11+ Observed holidays and wellness days and flexible time off. - Employee Stock Purchase Program with employee discounts. - Wellness & Fitness initiatives. - Employee recognition and referral programs. - And much more.