• Engage and establish strong, senior relationships with leading US food companies to promote the importance of animal welfare and environmental sustainability goals that lead to policy commitments, annual reporting, implementation plans, collaborative work, and ultimately tangible progress toward those goals. • Maintain detailed and accurate records for company accounts, engagement, and progress. • Develop the corporate policy team’s contact network. • Create and deliver compelling presentations to educate food business leaders about welfare topics and improved sourcing opportunities • Research key information about top food companies and the broader industry. • Cross-team collaboration and support, such as website content writing, media interviews, information requests, etc. • Support the execution of food business events as needed. • Represent CIWF at industry conferences and events and in conversation with other stakeholders and industry groups. • Provide input for US Corporate Policy strategic planning, shaping the rationale for and execution of plans. • Potential to manage direct and indirect reports as assigned. Recruit and develop staff as needed. • Other duties as assigned.

• Responsible for paid campaign planning, strategy, execution, implementation, and delivery to meet client objectives • Act as day-to-day programmatic buying lead across several healthcare accounts • Responsible for the execution of campaign planning, setup, creation, optimization and management • Provide proactive recommendations on campaign results, industry trends and innovation • Support tactical planning and in-platform execution • Manage multiple client engagements in a fast-paced environment • Demonstrate a passion for healthcare, digital and communications

• Manage creation and delivery of NCP unit specific recommended lists for standard Unit Open/Inspect/Close scope with standard approach to contingency in alignment with safety, quality, delivery, and cost targets of the business. • Understand the impact of the Event scope (and changes) in collaboration with the CPM and OFS • Define spare parts needed to perform Non-Standard outage scope (TIL, Aux, BOP, Generator) • Compare the recommended lists to the on-site Inventory and optimize the recommendations leveraging fleet parts availability and programs • Keep systems and tools up to date to ensure documentation of the deliverables. • Manage relationships with CPM to proactively identify and resolve issues to support an effective outage planning process. • Manage relationship with Auxiliaries OEM and Sourcing team • Leverage field experience to support the definition of Standard Lists by Technology in collaboration with the CMPD team • Drive process improvement to optimize NCP Planning e.g., track spare list accuracy • Use experience and expertise to solve problems. • Provide support to line manager on delivering on KPIs for the subset of the team & driving continuous improvements. • Lead and drive complex projects within the NCP space, leveraging deep expertise to address critical challenges and deliver impactful outcomes across outages and planning. • Mentor and develop team members, fostering capability growth, knowledge sharing, and a culture of accountability and continuous improvement • Provide Technical Oversight to team members in the COE

Role Description The IT Support Services Manager is responsible for delivering high-quality IT support services to employees across the organization. This role oversees the Service Desk, endpoint management, Microsoft 365 services, user support processes, vendor relationships, and service delivery performance. The manager ensures timely resolution of incidents and requests while driving continuous improvement, automation, user satisfaction, and regulatory compliance. This position also manages IT support personnel and collaborates with infrastructure, security, and business stakeholders to support organizational objectives. Responsibilities - Service Desk Management - Lead and manage daily Service Desk operations. - Ensure incidents and service requests are handled within defined SLAs. - Monitor ticket queues, escalations, and service performance metrics. - Implement IT service management (ITSM) frameworks and update support documentation. - Drive continual service improvement initiatives. - Review and analyze current service desk systems in use and propose or improve current system based on established requirements. - Implement and configure established SLAs, reporting. - Ensure service levels are consistent and provided on all time zones of operations. - Team Leadership - Lead a team of Help Desk employees, contractors, and service providers. - Conduct hiring, onboarding, training, coaching, and performance reviews. - Develop staff skills and career progression plans. - Establish workload priorities and resource allocation. - End User Computing & Workplace Technology - Oversee endpoint lifecycle management, including provisioning, deployment, replacement, and disposal. - Ensure employees can access the tools they need without sacrificing security or compliance. - Keep Microsoft 365, Teams, laptops, mobile devices, printers, docking stations, conference rooms, and other technology functioning as intended. - Ensure efficient onboarding and offboarding processes. - Maintain hardware and software inventory. - Analyze current inventory systems in use and provide a single source of truth system. - Service Delivery & User Experience - Measure and improve customer satisfaction. - Define, monitor and improve service desk KPIs. - Turn support tickets into success stories. - Identify recurring issues and implement permanent solutions. - Champion automation so humans can focus on solving problems instead of repetitive tasks. - Coordinate major incidents and communication to stakeholders. - Compliance & Security - Ensure support processes comply with corporate security policies. - Collaborate with the IT Security Manager on access management, endpoint security, vulnerability remediation, and audit requirements. - Support GDPR, GxP, FDA 21 CFR Part 11, ISO 27001, and Cybersecure Canada initiatives where applicable. - Vendor & Asset Management - Manage relationships with support vendors and technology partners. - Identify, negotiate and provide a list of vendors for employee equipment management. - Participate in software licensing and hardware procurement activities. - Ensure vendor services meet contractual obligations and performance expectations. - Project Participation - Participate in infrastructure, security, and workplace technology projects. - Provide operational readiness reviews for new solutions. - Support change management and user adoption activities. Qualifications - Strong leadership and coaching abilities. - Excellent customer service orientation. - Strong analytical and problem-solving skills. - Effective verbal and written communication. - Available to adapt working hours based on the candidate location. - Excellent English communication skills (written, spoken and understanding). - Ability to work in a regulated and compliance-driven environment. - Ability to remain calm after hearing: "We're going live tomorrow." Requirements - Bachelor’s or equivalent degree in Computer Science, Information Security, or related field. - 5–8 years of IT support or service desk experience. - 2–5 years of people management experience. - ITIL® Foundation Certification. - Experience managing Microsoft 365, Intune, Entra ID, and endpoint services. - Experience with ITIL-based service management practices. - Good knowledge of good clinical practices, and applicable Health Canada and FDA regulations/guidelines. Benefits - Flexible work schedule. - Permanent full-time position. - Company benefits package. - Ongoing learning and development. Company Description Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint. Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request. Indero only accepts applicants who can legally work in Argentina.