• Own customer adoption, onboarding, and continued success at your customer base. • Document adoption and success • Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure • Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals • Voice support for new product features & provide customer feedback to New Relic product management and engineering groups • Maintain a deep understanding of the customer’s business as well as their technical environment • As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

• Build and maintain strong customer relationships, acting as a trusted advisor • Develop strategies for multi-threaded partnerships, including executive connections • Create and execute strategic adoption plans • Provide training and support to ensure full platform utilization • Monitor usage and address adoption challenges • Collaborate with customers to define outcomes and KPIs • Track success metrics and identify upselling opportunities • Maintain accurate renewal forecasts • Develop renewal strategies, conduct health checks, and negotiate terms • Possess expert knowledge of the Seismic Enablement Cloud

• Coach, onboard, and launch new clients while continuously maintaining and managing a book of business. Preemptively identify problems or barriers and proactively collaborate with the team to determine solutions for clients. • Test playbooks, program ideas and track results based on defined customer goals. • Develop an extensive working knowledge of GoLinks’ products, services, and best practices. Be the trusted partner and expert for customers at scale on use-case and product functionality • Successfully identify barriers to renewal and, at times, negotiate pricing details and help expand accounts when opportunities arise. • Advocate for the customer; provide updates to internal cross-functional partners (Product, Engineering, Marketing, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests. • Identify key changes in customers’ business which impacts the delivery of GoLinks’ products and services • Ensure customers are maximizing Company’s technology solutions and service offerings to maximize their own effectiveness and productivity; help customers understand gaps and the benefit of engaging fee-based resources to help further their businesses

Role Description We are seeking a friendly, empathic, confident, and highly organized Client Success Coordinator (CSC) to join our team and serve as the backbone of our "pod coaching system." In this role, you ensure a seamless and successful journey for our students and their families. You will work closely with our Student Success Coaches and internal team to manage administrative needs, track student progress, and solve logistical challenges. Your primary goal is to ensure every family feels heard, supported, and directed to the right resources. You aren't just managing a process; you are the “operational glue” that provides a family’s peace of mind. Qualifications - At least two years of experience in a Client Success role or an equivalent combination of education and experience. - Knowledge of the US education system (including college and university systems) is highly preferred. - Exceptional communication and customer service skills, with a strong ability to listen and understand a family’s unique needs. - Superior time management skills and a sharp attention to detail to manage multiple tasks and deadlines. - Ability to quickly learn and use tools such as ClickUp, CRMs, our egelloC Nest (internal app), and Google Workspace. - A solution-oriented mindset to address operational challenges and improve the overall customer experience. - Must possess a personal computer with a high-quality microphone and a reliable internet connection. Requirements - Act as the first line of defense for all operational, billing, and logistical inquiries. - Facilitate a seamless onboarding process for new families. - Monitor engagement, milestone completion, and adherence to timelines. - Manage the complex monthly and weekly call schedules for students and coaches. - Generate weekly and monthly reports on student data. - Become an expert on all egelloC programs to confidently answer questions. Benefits - Opportunity to work in a supportive and dynamic team environment. - Professional development and growth opportunities. - Flexible working conditions. How to Apply - We value attention to detail and personality above all else. - Incomplete applications will not be considered. - Submit your Resume. - Complete the Application Questionnaire. - The Loom Video (Mandatory - Max 4 Mins): - The Intro: Introduce yourself and tell us a little bit about you. (Bonus points for sharing your favorite hobby!) - The CSC Scenario: A parent is anxious because they have a technical issue accessing the portal and their coach hasn't replied to a message sent 4 hours ago. Roleplay your response. - No Loom = no consideration. Our Hiring Process - Application Review/Initial Screening: We review your resume, application questionnaire, and Loom video. - Initial HR Interview: Candidates who pass initial review and screening will be invited to an interview with HR to assess experience and culture fit. - Final Interview with Hiring Manager: Candidates who pass initial HR screening will be invited to meet with the hiring manager to conduct a deep-dive conversation of your skills for the CSC role. - Offer.