Role Description We are seeking a friendly, empathic, confident, and highly organized Client Success Coordinator (CSC) to join our team and serve as the backbone of our "pod coaching system." In this role, you ensure a seamless and successful journey for our students and their families. You will work closely with our Student Success Coaches and internal team to manage administrative needs, track student progress, and solve logistical challenges. Your primary goal is to ensure every family feels heard, supported, and directed to the right resources. You aren't just managing a process; you are the “operational glue” that provides a family’s peace of mind. Qualifications - At least two years of experience in a Client Success role or an equivalent combination of education and experience. - Knowledge of the US education system (including college and university systems) is highly preferred. - Exceptional communication and customer service skills, with a strong ability to listen and understand a family’s unique needs. - Superior time management skills and a sharp attention to detail to manage multiple tasks and deadlines. - Ability to quickly learn and use tools such as ClickUp, CRMs, our egelloC Nest (internal app), and Google Workspace. - A solution-oriented mindset to address operational challenges and improve the overall customer experience. - Must possess a personal computer with a high-quality microphone and a reliable internet connection. Requirements - Act as the first line of defense for all operational, billing, and logistical inquiries. - Facilitate a seamless onboarding process for new families. - Monitor engagement, milestone completion, and adherence to timelines. - Manage the complex monthly and weekly call schedules for students and coaches. - Generate weekly and monthly reports on student data. - Become an expert on all egelloC programs to confidently answer questions. Benefits - Opportunity to work in a supportive and dynamic team environment. - Professional development and growth opportunities. - Flexible working conditions. How to Apply - We value attention to detail and personality above all else. - Incomplete applications will not be considered. - Submit your Resume. - Complete the Application Questionnaire. - The Loom Video (Mandatory - Max 4 Mins): - The Intro: Introduce yourself and tell us a little bit about you. (Bonus points for sharing your favorite hobby!) - The CSC Scenario: A parent is anxious because they have a technical issue accessing the portal and their coach hasn't replied to a message sent 4 hours ago. Roleplay your response. - No Loom = no consideration. Our Hiring Process - Application Review/Initial Screening: We review your resume, application questionnaire, and Loom video. - Initial HR Interview: Candidates who pass initial review and screening will be invited to an interview with HR to assess experience and culture fit. - Final Interview with Hiring Manager: Candidates who pass initial HR screening will be invited to meet with the hiring manager to conduct a deep-dive conversation of your skills for the CSC role. - Offer.

• Managing the deployment of a solution cooperating with analysts, implementation specialists, engineers, and testers • Managing and reporting delivery risks and issues • Managing user acceptance testing and release plans • Managing communications with stakeholders, business transition team, and business and IT management • Maintaining thorough understanding of product features and functionality • Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering • Ensuring positive account and client sentiment • Supporting BAU processes with accounts and clients to build long term relationships for continuous improvements in analytics space

Become a part of our caring community and help us put health first Humana Gold Plus Integrated is seeking Long-Term Services and Support (LTSS) Care Coordinators (Care Coach 1) in the state of Illinois to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families towards and facilitate interaction with resources appropriate for the care and wellbeing of members. The LTSS Care Coordinator (Care Coach 1) employs a variety of strategies, approaches, and techniques to manage a member's health issues. The LTSS Care Coordinator (Care Coach 1) understands own work area professional concepts/standards, regulations, strategies, and operating standards, and makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. Key Responsibilities - Visits Medicaid members in their homes, Assisted Living Facilities (ALFs), and/or Long-Term Care Facilities and other care settings – 75-90% local travel (see Additional Information section). - Ensure members are receiving services in the least restrictive setting to achieve and/or maintain optimal well-being by assessing their care needs. - Identifies and resolves barriers that hinder effective care. - Plans and implement interventions to meet care needs. - Coordinates services, monitors, and evaluates the case management plan against the member's personal goals. - Ensures the member progresses towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. - Guides members/families towards resources appropriate for their care. Services are driven by facilitating interactions with other payer sources, providers, interdisciplinary teams, and others involved in the member's care as appropriate and required by our comprehensive contract. Use your skills to make an impact Required Qualifications The Care Coordinator (Care Coach 1) must meet one (1) of the following requirements: - Bachelor's degree in social sciences, social work, human services, or a related field. - An active, unrestricted Licensed Practical Nurse (LPN) in the state of Illinois with one (1) year of experience in conducting comprehensive assessments and provision of formal services to elderly individuals. The Care Coordinator (Care Coach 1) must meet ALL of the following requirements: - Applicants must reside in Edgar, Iroquois, Kankakee, Vermilion County, IL, within one of the following ZIP codes, or within a 10-mile radius of these Zip Codes: 60901, 60910, 60911, 60912, 60913, 60914, 60915, 60917, 60918, 60922, 60924, 60926, 60927, 60928, 60930, 60931, 60932, 60935, 60938, 60939, 60940, 60941, 60942, 60944, 60945, 60948, 60950, 60951, 60953, 60954, 60955, 60956, 60958, 60960, 60961, 60963, 60964, 60966, 60967, 60968, 60969, 60970, 60973, 60974, 61810, 61811, 61812, 61814, 61817, 61831, 61832, 61833, 61834, 61841, 61844, 61846, 61848, 61850, 61857, 61858, 61865, 61870, 61876, 61883, 61917, 61924, 61932, 61933, 61940, 61944, 61949, 61955 - One (1) or more years of experience in health care and/or case management. - One (1) or more years of experience working with Medicare and Medicaid recipients, long-term care services, Home and Community-Based Services (HCBS), and/or managed care organizations. - Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook. - Ability to use a variety of electronic information applications/software programs including electronic medical records. - Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders. - Ability to travel in the region to meet face to face with members and/or their families, community partners and care teams. - This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. - This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individuals must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. Preferred Qualifications - An active, unrestricted Licensed Professional Counselor (LPC) in Illinois. - An active, unrestricted Licensed Social Worker (LSW) in Illinois. - Bilingual or Multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be able to speak, read and write in both languages without limitations and assistance. See "Additional Information" section for language assessment information. Additional Information - Workstyle: This is a Field position - Employees perform their core duties at non-company locations, such as providing services at business partner facilities or prospects' and members' homes. - Travel: 75 - 90% field-based interactions with members and/or their families, community partners and care teams. May need to attend occasional onsite meetings in Humana's Schaumburg, IL office. - Mileage Reimbursement for Travel: Mileage reimbursement is provided for work-related travel from your home to your first work location of the day, between client or assignment locations during the workday and final work location back to home. - Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM Central Standard Time (CST), with flexibility available. Additional hours may be required based on business needs. - Language Assessment Statement: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. WAH Internet Statement To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,100 - $79,900 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Become a part of our caring community and help us put health first Humana Gold Plus Integrated is seeking Long-Term Services and Support (LTSS) Care Coordinators (Care Coach 1) in the state of Illinois to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families towards and facilitate interaction with resources appropriate for the care and wellbeing of members. The LTSS Care Coordinator (Care Coach 1) employs a variety of strategies, approaches, and techniques to manage a member's health issues. The LTSS Care Coordinator (Care Coach 1) understands own work area professional concepts/standards, regulations, strategies, and operating standards, and makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. Key Responsibilities - Visits Medicaid members in their homes, Assisted Living Facilities (ALFs), and/or Long-Term Care Facilities and other care settings – 75-90% local travel (see Additional Information section). - Ensure members are receiving services in the least restrictive setting to achieve and/or maintain optimal well-being by assessing their care needs. - Identifies and resolves barriers that hinder effective care. - Plans and implement interventions to meet care needs. - Coordinates services, monitors, and evaluates the case management plan against the member's personal goals. - Ensures the member progresses towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. - Guides members/families towards resources appropriate for their care. Services are driven by facilitating interactions with other payer sources, providers, interdisciplinary teams, and others involved in the member's care as appropriate and required by our comprehensive contract. Use your skills to make an impact Required Qualifications The Care Coordinator (Care Coach 1) must meet one (1) of the following requirements: - Bachelor's degree in social sciences, social work, human services, or a related field. - An active, unrestricted Licensed Practical Nurse (LPN) in the state of Illinois with one (1) year of experience in conducting comprehensive assessments and provision of formal services to elderly individuals. The Care Coordinator (Care Coach 1) must meet ALL of the following requirements: - Applicants must reside in Cook County, IL, within one of the following ZIP codes, or within a 10-mile radius of these Zip Codes: 60406, 60409, 60411, 60415, 60419, 60422, 60426, 60429, 60438, 60445, 60452, 60455, 60456, 60457, 60458, 60463, 60464, 60465, 60467, 60469, 60480, 60482, 60501, 60525, 60526, 60620, 60627, 60655, 60803, 60805 - One (1) or more years of experience in health care and/or case management. - One (1) or more years of experience working with Medicare and Medicaid recipients, long-term care services, Home and Community-Based Services (HCBS), and/or managed care organizations. - Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook. - Ability to use a variety of electronic information applications/software programs including electronic medical records. - Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders. - Ability to travel in the region to meet face to face with members and/or their families, community partners and care teams. - This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. - This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individuals must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. Preferred Qualifications - An active, unrestricted Licensed Professional Counselor (LPC) in Illinois. - An active, unrestricted Licensed Social Worker (LSW) in Illinois. - Bilingual or Multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be able to speak, read and write in both languages without limitations and assistance. See "Additional Information" section for language assessment information. Additional Information - Workstyle: This is a Field position - Employees perform their core duties at non-company locations, such as providing services at business partner facilities or prospects' and members' homes. - Travel: 75 - 90% field-based interactions with members and/or their families, community partners and care teams. May need to attend occasional onsite meetings in Humana's Schaumburg, IL office. - Mileage Reimbursement for Travel: Mileage reimbursement is provided for work-related travel from your home to your first work location of the day, between client or assignment locations during the workday and final work location back to home. - Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM Central Standard Time (CST), with flexibility available. Additional hours may be required based on business needs. - Language Assessment Statement: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. WAH Internet Statement To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,100 - $79,900 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.