• Engineer infrastructure technology for public and private cloud environments • Comply with security, resilience, sustainability, and operational requirements • Use automation for testing and product routing • Work with customers to help use products appropriately • Share engineering best practices with colleagues across the bank • Contribute to and manage technology selection and maintenance • Collaborate with stakeholders to inform product roadmaps • Support engineered products and resolve production issues • Develop technical skills through continuous learning • Design intuitive, self-service infrastructure products • Contribute to the delivery of infrastructure as code solutions • Provide operational support for pattern or product related issues

• Design and implement AWS infrastructure for Amazon Connect environments • Deploy and manage Amazon Connect environments across Dev, Staging, and Production • Utilize AWS services such as Lambda, S3, EventBridge, Data Bridges, and related services to support deployments • Develop and maintain Infrastructure as Code (IaC) modules using Terraform Enterprise • Ensure Terraform code is maintainable, reusable, and aligned with best practices • Build and manage CI/CD pipelines for automated infrastructure deployment and updates • Integrate Terraform Enterprise with CI/CD pipelines for seamless deployments • Monitor infrastructure performance and troubleshoot deployment-related issues • Collaborate with cross-functional teams to ensure secure, scalable, and reliable cloud solutions

Role Description We are looking for a Senior+ Platform Infrastructure Engineer who thrives in a highly autonomous environment and enjoys taking ownership of complex technical challenges. Our Platform Infrastructure team is responsible for the foundation that powers all production services. While the team's structure continues to evolve as we grow, its core responsibilities are well established. You'll have the opportunity to influence technical direction, improve platform reliability, and help shape future infrastructure initiatives. This role is best suited for engineers who enjoy solving problems across multiple infrastructure domains rather than focusing on a single specialization. You will do: - Design, build, and operate scalable infrastructure and platform services. - Improve platform reliability through monitoring, alerting, incident management, and operational excellence. - Develop and maintain our Kubernetes-based compute platform. - Work with AWS production infrastructure, including compute, networking, and load balancing. - Build and enhance observability solutions (monitoring, logging, tracing, alerting). - Participate in security and compliance initiatives, including vulnerability remediation and infrastructure hardening. - Support onboarding of new services and facilitate their transition between engineering teams. - Own projects end-to-end from identifying dependencies and coordinating with stakeholders to successful delivery. - Drive improvements that reduce operational overhead through automation and better platform design. - Participate in production releases and on-call rotations. - Engineers may have opportunities to move between infrastructure teams based on business needs and personal interests, allowing exposure to different technical domains over time. Qualifications - Extensive experience as a Senior Platform Engineer , Infrastructure Engineer , or Site Reliability Engineer . - Strong sense of ownership and ability to work independently with minimal supervision. - Ability to identify problems, define priorities, and drive initiatives without waiting for detailed instructions. - Broad infrastructure background with experience across multiple domains rather than deep specialization in only one area. - Strong understanding of Linux internals, including: - Virtual memory - Process resource management - cgroups - Hands-on experience with: - Kubernetes - Distributed systems - AWS production infrastructure (EC2, VPC, Load Balancers, etc.) - Networking fundamentals - Proven ability to deliver complex technical initiatives from concept to production. Requirements - 10+ years of experience in infrastructure or systems engineering roles. - Proven expertise in distributed systems and cloud-native architectures. - Strong understanding of Linux internals, including networking and system-level performance tuning. - Experience operating infrastructure on AWS at scale. - Proficiency with Terraform and Kubernetes. - Solid understanding of network security and cloud security best practices. - Excellent analytical, troubleshooting, and communication skills. Nice to Have - Experience with one or more of the following: - Infrastructure security and compliance - Vulnerability management and security hardening - Identity and access management - Firewall configuration and privilege management - Compliance frameworks and interpreting security requirements - Observability platforms, monitoring, logging, and alerting - Database infrastructure and performance troubleshooting - CI/CD pipelines and deployment automation - Release engineering What Makes You Successful - Works effectively without micromanagement. - Takes responsibility for technical decisions and can clearly justify design choices. - Pays close attention to detail, especially when working on security-sensitive systems. - Thinks beyond immediate fixes and strives to reduce long-term operational burden. - Collaborates effectively across engineering teams to unblock dependencies and deliver results. - Is comfortable working across multiple areas of infrastructure and continuously learning new technologies. Why Join Us? - Work on infrastructure that powers production at scale. - Influence architectural decisions and long-term platform strategy. - Solve complex engineering challenges across infrastructure, Kubernetes, reliability, security, and cloud platforms. - Enjoy a high level of autonomy, trust, and technical ownership. - Grow across different infrastructure domains as the platform and team continue to evolve. Tech Stack - AWS - Terraform - Kubernetes - ArgoCD - Kafka - PostgreSQL - Redis - ClickHouse - Grafana - VictoriaMetrics - Vault

Role Description The Epic Systems Configuration Architect (ECSA) / Sr I O Engineer serves as the enterprise technical authority for Epic infrastructure, client deployment strategy, interoperability services, API management, and technical architecture governance. This role is dedicated to ensuring secure, highly available, and performant access to enterprise Epic applications while eliminating single points of failure. - Lead technical strategy, drive complex troubleshooting, and optimize system infrastructure utilizing advanced tools such as Epic System Pulse analytics. - Work with cutting-edge healthcare interoperability technologies to directly improve clinical application performance across our global network. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience) - Active Epic certification in Hyperspace Deployment Administration (Client Access to Hyperspace) - Active Epic certification in Web and Service Servers Administration (covering Hyperspace Web, MyChart, Interconnect, Web BLOB, BCA, and Epic Printing Service) - 5+ years of experience with Epic client/server architecture and technical infrastructure deployment - 5+ years of enterprise systems administration experience with Windows Server - 3+ years of experience managing SSL/TLS certificates, security tokens, and enterprise authentication protocols (such as OAuth, SAML, or OpenID Connect) - 3+ years of experience with network traffic routing, load balancers, and Citrix NetScaler configuration - 3+ years of experience using monitoring and analytics tools (such as Epic System Pulse) to troubleshoot complex system performance issues Requirements - Deploy, configure, maintain, and troubleshoot Epic Hyperspace, Hyperdrive, Kuiper, and Client Installer environments. - Administer Web and Service servers, including Hyperspace Web, MyChart, Interconnect, and Web BLOB infrastructure, ensuring optimal high availability and load balancing. - Configure and manage Epic APIs and interoperability services, supporting integrations such as Care Everywhere, FHIR, and SMART on FHIR. - Implement, maintain, and test Business Continuity Access (BCA) workflows to guarantee continuous disaster recovery readiness. - Proactively monitor infrastructure health, utilization, and capacity using Epic System Pulse and other analytics tools. - Manage security compliance across Epic environments, including SSL/TLS certificate installation and OAuth/SAML token management. - Configure and administer Citrix NetScaler environments, load balancing, and enterprise print/fax services for reliable routing. - Leverage enterprise-approved AI and automation tools to streamline infrastructure configuration workflows, automate repetitive systems management tasks, and drive continuous improvement. - Evaluate emerging technological trends and automated solutions to inform Epic infrastructure design and strategic innovation. - Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI. Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (subject to eligibility requirements)