This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing technical support and assistance to customers through various channels. - Respond to chat and email queries in a timely manner - Promptly support customers via phone support - Communicate clearly and effectively with end users and customers to quickly resolve issues and ensure customer satisfaction - Correctly enter data in the client's CRM - Serve as the first point of contact for users seeking technical assistance via chat, email, and Back-office Tasks - Troubleshooting technical issues Qualifications - Technical experience with system administration and networking - History of working with cloud technologies - Excellent verbal and written communication skills - Strong documentation and record-keeping skills - Excellent interpersonal skills - Ability to explain technical issues to technical and non-technical customers - Attention to detail and good problem-solving skills Requirements - A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection - A quiet, cozy workspace to handle calls and chats - Familiar with Freshdesk/Fresk chat Benefits - Monthly pay that makes your bank account smile - Quarterly virtual hangouts to connect and have fun with the team - Annual team retreats – work hard, play harder! Company Description At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do.

Role Description Are you a fluent Bulgarian speaker, with great communication skills in English? Join our Bulgarian-Speaking Customer Experts team in Greece. Available positions in Customer / Tech Support and Sales await you in Greece! TP in Greece connects customers with the world's top brands for more than 30 years. With a team of 12,000 people from 110+ nationalities, we proudly represent the leading global businesses - such as Microsoft, Canon, Netflix - providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media. Take a step forward and enhance your career by working with us for the most well-known brands in the world. A work-from-home option is offered to candidates living in Greece or available to relocate. A new career journey begins at the click of the "Apply for this job" button. Just push it! What you will do: - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they are closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide and maintain strong, professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Fluency in Bulgarian - Very good communication skills in English - Exceptional communication & soft skills, as well as problem-solving skills - Computer knowledge/tech savviness - Resourceful, able in multitasking - Thrive as a team player in a fast-paced, high-energy, change-oriented environment Benefits - Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you) - Competitive monthly salary + 2 extra salaries per year - Refer-A-Friend: Bring a friend and get up to 3,500 as a referral bonus (depending on the language) - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age Company Description

• Provide technical support to customers through various channels. • Troubleshoot and resolve customer issues related to the process automation platform. • Collaborate with product development and engineering teams on enhancements and issues. • Document solutions and create knowledge base articles for future reference. • Train customers on new features and functionalities.

• maintains, repairs, and troubleshoots desktop hardware and software packages • responsible for customer service and end-user training • performs varied activities and moderately complex administrative/operational/customer support assignments • researches and resolves technical problems of moderate complexity, typically escalated from first line support teams • responds to escalated telephone, email and online requests for technical support • documents, tracks, and monitors the problem using applicable systems and tools