Role Description Are you a fluent Bulgarian speaker, with great communication skills in English? Join our Bulgarian-Speaking Customer Experts team in Greece. Available positions in Customer / Tech Support and Sales await you in Greece! TP in Greece connects customers with the world's top brands for more than 30 years. With a team of 12,000 people from 110+ nationalities, we proudly represent the leading global businesses - such as Microsoft, Canon, Netflix - providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media. Take a step forward and enhance your career by working with us for the most well-known brands in the world. A work-from-home option is offered to candidates living in Greece or available to relocate. A new career journey begins at the click of the "Apply for this job" button. Just push it! What you will do: - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they are closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide and maintain strong, professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Fluency in Bulgarian - Very good communication skills in English - Exceptional communication & soft skills, as well as problem-solving skills - Computer knowledge/tech savviness - Resourceful, able in multitasking - Thrive as a team player in a fast-paced, high-energy, change-oriented environment Benefits - Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you) - Competitive monthly salary + 2 extra salaries per year - Refer-A-Friend: Bring a friend and get up to 3,500 as a referral bonus (depending on the language) - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age Company Description

• Provide technical support to customers through various channels. • Troubleshoot and resolve customer issues related to the process automation platform. • Collaborate with product development and engineering teams on enhancements and issues. • Document solutions and create knowledge base articles for future reference. • Train customers on new features and functionalities.

• maintains, repairs, and troubleshoots desktop hardware and software packages • responsible for customer service and end-user training • performs varied activities and moderately complex administrative/operational/customer support assignments • researches and resolves technical problems of moderate complexity, typically escalated from first line support teams • responds to escalated telephone, email and online requests for technical support • documents, tracks, and monitors the problem using applicable systems and tools

• Support customers’ use of Twilio’s Programmable Messaging product. • Function as the voice of Twilio to customers and partners. • Operate as a subject matter expert for Twilio’s Programmable Messaging API. • Provide friendly, professional customer service, problem-solving, and communication of complex technical issues. • Manage messaging email cases submitted by developers and brands. • Assist customers with troubleshooting message deliverability issues and debug customer code. • Guide customers through the development of their SMS application via phone and chat. • Collaborate with teammates and the Twilio Product and Engineering teams via Slack. • File Jira’s to report reproducible bugs and review internal knowledge base for industry shifts.