• Manage and guide a QA team focused on evaluating customer support calls, chats, and emails; • Ensure all customer interactions meet high-quality standards and comply with gambling industry regulations; • Provide regular coaching, training, and constructive feedback to QA specialists; • Develop, calibrate, and improve QA scorecards and evaluation processes; • Track team performance metrics and prepare quality reports for stakeholders.

• Manage and guide a QA team focused on evaluating customer support calls, chats, and emails; • Ensure all customer interactions meet high-quality standards and comply with gambling industry regulations; • Provide regular coaching, training, and constructive feedback to QA specialists; • Develop, calibrate, and improve QA scorecards and evaluation processes; • Track team performance metrics and prepare quality reports for stakeholders.

• Provide independent GCP quality oversight for ongoing Phase IIb/III clinical trials. • Review study documentation for compliance with: ICH-GCP, FDA regulations (21 CFR Parts 11, 50, 54, 56, 312), Internal SOPs and quality standards. • Assess protocol deviations, quality trends, and study-level risk indicators. • Conduct remote GCP audits, including: CRO/vendor audits, TMF quality reviews, Process audits. • Support FDA inspection readiness activities, including: Gap assessments, Mock inspection preparation, CAPA review and effectiveness checks. • Track and trend audit findings. • Evaluate CRO quality systems and oversight documentation. • Review vendor audit reports and ensure appropriate follow-up. • Provide quality input into vendor governance processes. • Partner with Clinical Operations and functional leads to identify emerging quality risks, assess mitigation strategies, and ensure documentation supports inspection readiness. • Support development and refinement of quality metrics and KPIs. • Prepare clear, concise audit reports, develop executive summaries and quality trend reports, and maintain quality documentation tracking tools.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AGIMA invites graduates interested in software testing for an internship. Over two months, you will gain practical experience working on various projects and develop your testing skills. - Conduct manual testing of web and mobile applications - Develop test cases and checklists for various application functionalities based on requirements and specifications - Keep track of found defects, describe them, and create bug reports - Use basic test design techniques to create effective tests and identify potential issues in the application Qualifications - General understanding of testing theory - Ability to create test cases/checklists - Ability to create bug reports - Understanding of how to apply basic test design techniques in practice - General knowledge of methodologies and the development process - Basic knowledge of APIs Requirements - Basic familiarity with databases is a plus - Basic knowledge of mobile application testing is a plus Benefits - Duration of the internship is 2 months, with the possibility of further cooperation and employment upon successful completion - Format: remote or hybrid - Full-time position - Schedule: 5/2 from 10 AM to 7 PM, but hours can be adjusted as needed - Two-story loft in the center of Moscow with its own bar: 10 minutes walk from the metro - Large team with diverse competencies - Work on your personal brand: we help write articles and prepare for presentations - Free tickets to the annual RUNIT run for IT specialists - Parties and atmosphere: we love to have fun in and out of the office, every summer we go to AGIMA.Camp