Role Description GCI's Cash Application Clerk I will be responsible for accurate and timely application of customer payments, reconciliation of deposits, and resolution of payment variances in accordance with internal controls and banking requirements. Research, reconcile, and resolve issues and discrepancies, escalating concerns appropriately. Essential Duties and Responsibilities at All Levels: - Payment Processing & Reconciliation: - Apply customer payments accurately within the billing systems from lockbox, ACH, wire, credit card, and in‑store payment sources. - Research and resolve unapplied cash, short payments, overpayments, and returned payment items in accordance with policy. - Process payment corrections, refunds, reversals, and transfers with appropriate authorization. - Ensure cash application activity balances to system‑generated cash receipt and posting reports. - Escalate unresolved payment discrepancies to appropriate teams following established procedures. - Documentation & Customer Support: - Maintain required payment documentation to support audits and internal reviews. - Respond to payment‑related internal and external inquiries promptly and professionally. - Internal Control Considerations: - Responsible for compliance with Cash Application internal controls. - System access is limited to payment posting and cash application functions within the billing systems. - This role does not reconcile bank accounts or cash deposits. - This role does not post journal entries to the General Ledger. Qualifications - High School diploma or equivalent. - Minimum of one (1) year of experience in accounting, finance, payment processing, payables processing, electronic document processing and storage, or related background. - Preferred: Associate degree in accounting or related field. - Experience with Oracle accounting software. - Relevant telecom industry or job specific certifications. Requirements - This is an entry level position within the discipline. - Handles basic issues and problems, referring more complex issues to higher-level staff. - Receives general instructions on routine work and detailed instructions on new assignments. - Work is closely supervised and reviewed for timeliness, accuracy, and following correct procedures. Benefits - Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. - Available to work additional time on weekends, holidays, before or after normal work hours when necessary. - Must work well in a team environment and be able to work with a diverse group of people and customers. - Virtual workers must comply with remote work policies and agreements. Company Description At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

• Provide strategic leadership and technical oversight for the Applications Engineering department • Drive the development of innovative technical solutions, system designs, and engineering proposals • Lead, mentor, and manage the Applications Engineering department • Oversee the development of technical solutions, system designs, and comprehensive engineering proposals • Act as the primary technical point of contact for clients, consultants, utility providers, regulatory agencies, and subcontractors • Assist executive leadership with strategic planning, market analysis, technology adoption, and operational growth initiatives

• Develop fast, responsive, and intuitive user interfaces using React and Next.js. • Architect and build secure, scalable APIs and core business logic using Python and Django. • Design clean, modular systems that seamlessly connect internal tools, databases, and third-party platforms. • Leverage AI coding assistants in your daily workflow and build or integrate Model Context Protocols (MCPs) to expand the capabilities of our AI agents. • Champion clean code principles, write comprehensive automated tests, and participate in code reviews to ensure system reliability.

• Troubleshoot production issues affecting our operations with a sense of urgency. • Provide solutions to client reported issues for various projects. • Understand the application flows and processes. • Provide clear steps to reproduce an issue for engineering teams when a bug is identified. • Conduct root cause analysis (RCA) when needed. • Support continuous improvement by identifying recurring issues and coming up with solutions to reduce or eliminate such issues. • SLA adherence for keeping applications running in a highly available environment. • Should be an excellent team player and should be able to take responsibility for driving tickets to resolution.