• Provides information and evaluation of airport operations and business challenges. • Evaluates costs and benefits of solution alternatives in civil and commercial airport context including compliance costs and supporting personnel, process, systems, and related burdens • Interprets airport regulations in operational and business terms including workforce training, organized labor, and vocational programs. • Provides interface to engage leaders at civil airports to facilitate research • Conduct assessments of airport operations to identify safety risks and opportunities for improvement. • Monitor compliance with industry standards and regulations, including FAA and TRB guidelines. • Prepare detailed reports and presentations on findings, recommendations, and progress.

• Own the day-to-day strategy and operations for human data annotation projects • Manage geographically distributed teams • Ensure high quality labelled data is delivered on time • Lead end to end delivery of data annotation projects across multiple data types • Monitor core operational metrics such as throughput, turnaround time, utilisation and rework • Partner closely with the Quality team to ensure insights translate into improvements • Work with research, engineering and other client stakeholders to translate project requirements into high-quality data pipelines • Manage a distributed team, set clear expectations, give regular feedback

• Provide strategic direction and develop a resilient, efficient, and sustainable supply chain that is future-ready. • Lead and develop a high-performing team across contract manufacturing, procurement operations, and innovation. • Oversee external manufacturing partnerships and manage relationships across Operations, QA, and Product Development teams. • Ensure capacity planning, quality compliance, and cost optimization across all manufacturing partners. • Drive sourcing strategies and supplier performance across raw materials, packaging, and manufacturing services. • Lead procurement operations to ensure timely, cost-effective, and risk-mitigated supply. • Collaborate with Corporate, Legal, and Finance to ensure contract terms align with company policies and risk tolerance. • Partner with R&D, Marketing, and Commercial teams to bring new VMS products to market. • Ensure operational readiness for innovation launches, including sourcing, manufacturing, and supply planning. • Develop and execute operational strategies that support growth, scalability, and margin improvement. • Champion continuous improvement initiatives across manufacturing and procurement. • Monitor industry trends and bring forward-thinking solutions to enhance VMS operations. • Collaborate closely with WBC (Corporate) to ensure alignment on strategic initiatives, compliance, and shared services support across operations and procurement. • Build and mentor a high-performing team, fostering a culture of accountability, collaboration, and continuous learning.

• Lead daily operations and manage administrative tasks for assigned teams. • Act as a liaison between frontline teams and cross-functional departments. • Provide hands-on support during peak times and resolve complex customer issues. • Monitor, track, and report on key performance indicators (KPIs) and service metrics. • Balance operational excellence, productivity targets, and team engagement. • Model and promote exceptional customer service standards. • Coach and support team members to achieve performance, accuracy, and service goals. • Conduct performance audits and deliver actionable feedback to drive improvement. • Facilitate effective team communication and ensure accurate documentation. • Support team development through training, coaching, and recognition. • Ensure compliance with all company policies, procedures, and service standards. • Develop team members through training, coaching, and recognition • Ensure compliance with company policies and procedures • Identify and implement opportunities for operational or service improvements. • Partner with HR on hiring, development, and performance management. • Handle sensitive member information, including personal and confidential financial data, with discretion and in accordance with HIPAA and company protocols. • Foster a positive, collaborative, and retention-focused team culture.