• SaaS platform administration, access management, and end-user lifecycle management • Manage employee onboarding and offboarding procedures, including equipment provisioning, account setup, system access, roles and permissions, and access removal. • Troubleshoot application, access, authentication, and integration issues. • Conduct periodic access reviews and maintain accurate records of applications, ownership, licensing, and user access. • Provide timely hardware, software, and system support to employees. • Manage and resolve help desk ticketing requests, escalating issues when appropriate. • Develop, document, and follow help desk procedures, support protocols, tutorials, and knowledge base articles in Confluence and other systems.

• Serve as the primary administrator and subject matter expert for the Encompass LOS platform. • Maintains a working knowledge of all end-users functional roles and responsibilities as they relate to LOS usage. • Analyze business needs and collaborate with cross-functional teams to design, configure, and implement system enhancements and customizations. • Manage change control processes, including the development and enforcement of system governance, documentation, standards, and release protocols. • Conduct thorough testing of configuration changes, including UAT coordination, back testing, and production validation. • Troubleshoot system issues and provide Tier 2/3 support for escalated user requests or system problems. • Create and maintain system documentation, configuration logs, and process maps to support audit readiness and operational continuity. • Manage integration of 3rd party vendors and services within the LOS environment, and coordinate with the Company’s vendor management resources.

• Case intake, data quality analysis, and direct support to agencies entering or managing missing and unidentified persons cases in NamUs • Supports ongoing NamUs programs and initiatives • Provides and manages free forensic services (DNA, dental, fingerprint, Forensic Genetic Genealogy (FGG), and anthropology) • Provides technical assistance to state and local users and evaluates the impact of NamUs to aid medicolegal and other investigative efforts

• Administer and support enterprise identity and access management services across Microsoft Entra ID, Azure environments, and on premises Active Directory environment. • Manage user lifecycle processes including onboarding, transfers, role changes, and offboarding. • Configure and maintain authentication and access controls including Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, passwordless authentication, self-service password reset (SSPR), Role-Based Access Control (RBAC), Privileged Identity Management (PIM), and Managed Identities. • Manage enterprise applications, application registrations, API permissions, and federated authentication integrations utilizing SAML, OAuth, OpenID Connect, and SCIM provisioning. • Administer privileged access controls and role-based security models while supporting least-privilege and Zero Trust security principles. • Support identity governance initiatives including access reviews, entitlement management, administrative role governance, and identity-based access policies. • Manage identity integrations and access controls for cloud-native, SaaS, and Microsoft 365 platforms. • Support Azure tenant governance including subscriptions, management groups, administrative roles, and security policies. • Monitor and optimize identity security posture across Microsoft Azure, Microsoft Entra ID, and Microsoft 365 environments. • Assist with governance and operational oversight of Azure Virtual Machines, Storage, Networking integrations, Key Vault, and Platform-as-a-Service (PaaS) resources. • Partner with Security Operations, Infrastructure, and Cloud Engineering teams to support secure cloud adoption, modernization, and operational excellence initiatives. • Develop automation solutions and operational efficiencies utilizing PowerShell, Microsoft Graph API, Azure Automation, and Infrastructure-as-Code methodologies. • Participate in incident response, troubleshooting, root cause analysis, and operational escalations. • Other duties as assigned.