• Provide support for internally developed software applications • Assist in troubleshooting customer system issues related to Navis products • Manage cases and communications from start to resolution and closure • Collaborate with departments like Sustaining, QA, and Product release • Verify, reproduce, and isolate application defects or faults reported by Navis Customers • Reproduce software defects using customer datasets or remote connections • Address customer 'question' cases requiring in-depth investigation • Perform on-site customer-facing tasks, including software or hardware upgrades • Participate in software implementations and upgrades at customer facilities • Be part of a global 24x7 on-call duty roster to manage critical issues • Engage in account management activities for assigned accounts

• Support customers with API related issues • Debugging issues coming through from customers • Writing technical documentation to help reduce inbound queries • Supporting customers during their journey from introduction calls to onboarding setups • Working closely with operations team, product engineers, and sales to enhance customer experience

• Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions. • Debug, reproduce, and troubleshoot software bugs and usability problems. • Design and build internal tools and automations to scale support operations. • Represent Anysphere in technical conversations with enterprise users and developers. • Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap. • Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.