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Technical Support Engineer
Location
Florida + 2 moreAll locations: Florida | New York | Virginia
Posted
184 days ago
Salary
$90K - $120K / year
Seniority
Mid Level
Job Description
Technical Support Engineer
Junction
• Support customers with API related issues • Debugging issues coming through from customers • Writing technical documentation to help reduce inbound queries • Supporting customers during their journey from introduction calls to onboarding setups • Working closely with operations team, product engineers, and sales to enhance customer experience
Job Requirements
- 2+ years scripting/debugging experience
- Familiar with Python and have written scripts / debugged issues
- Clear and understandable written and verbal communication for technical concepts
- Enjoy solving complex technical puzzles
- Thrive in fast-moving, sometimes chaotic environments
- Passionate about building a product that positively impacts society
Benefits
- Generous early stage options (extended exercise post 2 years employment)
- Regular in person offsites, last were in Morocco and Tenerife
- Bi-weekly team happy hours & events remotely
- Monthly learning budget of $300 for personal development/productivity
- Flexible, remote-first working - including $1K for home office equipment
- 25 days off a year + national holidays
- Healthcare cover depending on location
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