Kaleris is a provider of cloud-based supply chain execution and visibility technology solutions.
Customer Support Engineer
Location
North Carolina
Posted
186 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Support Engineer
Kaleris
• Provide support for internally developed software applications • Assist in troubleshooting customer system issues related to Navis products • Manage cases and communications from start to resolution and closure • Collaborate with departments like Sustaining, QA, and Product release • Verify, reproduce, and isolate application defects or faults reported by Navis Customers • Reproduce software defects using customer datasets or remote connections • Address customer 'question' cases requiring in-depth investigation • Perform on-site customer-facing tasks, including software or hardware upgrades • Participate in software implementations and upgrades at customer facilities • Be part of a global 24x7 on-call duty roster to manage critical issues • Engage in account management activities for assigned accounts
Job Requirements
- A degree in computer science or a related field
- 2+ years of N4 TOS product support experience
- Proficiency in various system platform technologies such as networking, MS SQL Server, Oracle
- Familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, and J2EE
- Hands-on experience with JAVA, XML, and client-server applications
- Knowledge and experience in coding with Core Java/Groovy
- Familiarity with diagnostic tools like Hyperic or similar
- Understanding of relational database structures and web-based enterprise solutions
- Strong technical troubleshooting skills across various applications and technologies
- Detail-oriented, self-motivated, and assertive communicator
- Excellent written and verbal communication skills in English
- Inherent customer service and technical support orientation
- Willingness to travel as needed
Benefits
- Equal Opportunity Employer
- Inclusive environment for all employees
- Encourages creativity and innovation
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