• Develop, implement, and maintain scalable strategies to mitigate financial risks associated with money movement and referral programs. • Build and maintain strong relationships with stakeholders across Banking, Invest, Analytics, Data Science, and Product teams to align risk strategies with company growth. • Query complex data environments to convert raw data into actionable information and automated processes; increase the analytic rigor used to drive key initiatives on the Risk and Product roadmaps. • Define, monitor, and report on daily, weekly, and monthly KPIs; proactively escalate anomalies and drive improvements in loss budgets while balancing customer false-positive rates. • Develop a deep understanding of the technical infrastructure supporting our core products to identify and address potential vulnerabilities effectively. • Make meaningful contributions to reducing financial losses and expenses, ensuring our risk practices are best-in-class and customer-focused.

• Create custom reporting and dashboards using SQL, Big Query, Google Data Studio, Tableau, Looker and other analytical tools. • Work closely with our account management and sales teams to deliver high standards of customer service and reporting, including client-facing presentations. • Be able to present data in a way that less data-literate people can understand. • Propose solutions for tools and processes. • Provide forecast & analytical support for the complex cases in the account management and sales teams. • Support on head-to-head and incrementality tests with our clients.

Role Description As part of the Technical Debt Mitigation Program, several applications have been identified as requiring improved technical visibility and dependency understanding to support risk assessment and remediation planning. This role supports the hands-on delivery of validated Application Service maps within the ServiceNow platform. The environment is complex and includes legacy, partially documented systems, existing customizations, integrations, and non-standard configurations that must be considered when developing and maintaining accurate service maps. The primary focus of this role is the design, validation, and troubleshooting of Application Service maps that accurately represent end-to-end technical dependencies and align with CSDM 4.0. Responsibilities - Design, build, and validate Application Service maps in ServiceNow in alignment with the CSDM. - Ensure Application Services are correctly related to Business Applications and supporting infrastructure components. - Configure and troubleshoot Service Mapping and Discovery patterns using Pattern Designer. - Support Tag Based Service Mapping where applicable. - Analyze and resolve service mapping failures, including: - Credential and access issues - Network connectivity and firewall constraints - Identification & Reconciliation Engine (IRE) conflicts - Discovery and CMDB data quality gaps - Investigate CMDB and Discovery issues impacting service map accuracy and completeness. - Work closely with Infrastructure, Network, and Application teams to validate service maps and resolve technical blockers. - Document configurations, troubleshooting steps, and mapping decisions to support operational sustainment. Qualifications - ServiceNow Service Mapping - Demonstrated hands-on experience building ServiceNow Application Service maps in large, complex enterprise environments. - Experience mapping legacy or partially documented applications. - ITOM & Pattern Configuration - Experience configuring and troubleshooting Service Mapping patterns using Pattern Designer. - CSDM - Working knowledge of CSDM 4.0/5.0 as it relates to Application Services. - Experience defining Application Service boundaries and relationships to Business Applications. - Understanding of how accurate CSDM alignment supports reporting and impact analysis. - Infrastructure Knowledge Working knowledge of: - Discovery protocols (WMI, SSH, SNMP) - TCP/IP networking fundamentals - Firewalls and load balancers (e.g., F5) - Troubleshooting - Ability to determine whether service mapping failures are caused by credential, network, pattern, or CMDB data issues. - Documentation - Ability to produce clear technical documentation and configuration notes. Requirements - 5+ years of ServiceNow platform experience in a technical role. - Minimum 3 years of focused experience in ITOM (Discovery and Service Mapping). - Experience working in a multi-vendor enterprise environment. - Experience in government or regulated environments is considered an asset. Key Competencies - Strong analytical and troubleshooting mindset. - Comfortable working in legacy and complex technical environments. - Self-starter able to work independently with minimal supervision. - Able to communicate technical issues clearly to infrastructure and application teams.

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. What we offer - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. The Role ElevenLabs is scaling globally at extraordinary speed, growing from 400 to 900+ by the end of 2026. We operate across 46+ countries, with a highly distributed workforce spanning researchers, engineers, GTM teams, operators, creatives, and frontier AI specialists. Compensation and total rewards are core to how we attract and retain the best builders in the world. This environment is inherently complex. Different regulatory frameworks. Different talent markets. Different role archetypes. High volatility in frontier AI compensation benchmarks. That complexity is not a constraint, it’s the challenge. We are looking for someone to own and evolve our global compensation and total rewards strategy, designing systems that are competitive in frontier AI markets, internally consistent, globally scalable, and built for long-term sustainability. You will operate as the single point of accountability for compensation architecture across the company, partnering closely with Operations, Legal and Finance. If you’re energized by solving hard global compensation problems, building clarity across diverse markets, and designing systems that scale globally without slowing the company down, this role is for you. Key Responsibilities Compensation Strategy & Philosophy - Own and continuously refine ElevenLabs’ global compensation philosophy. - Ensure pay, equity, and incentives reinforce attraction, retention, and performance. - Balance market competitiveness with internal equity and financial discipline. - Serve as a trusted advisor on complex, high-impact compensation decisions. Job Architecture & Leveling - Design systems that introduce rigor without slowing the company down. - Evolve our structure intentionally to match our scale: mature enough to support 46+ countries and a diverse set of roles, but not over-engineered or bureaucratic. - Drive clarity and consistency in job architecture, leveling frameworks, and compensation bands globally. Equity & Long-Term Incentives - Design equity programs that reflect a core ElevenLabs belief: employees should be genuine owners in the company and invested in our long-term ambition. - Own our equity philosophy, structure, and grant strategy. - Partner with Finance and Legal on equity design, refresh cycles, and promotion grants. Compensation Cycles & Governance - Assist annual compensation reviews end-to-end. - Design clear off-cycle governance and decision frameworks. - Build calibration rigor and tooling that scales globally. - Introduce AI-enabled workflows where appropriate to improve speed and consistency. - Act as the final escalation point for leveling and pay consistency decisions. Benefits & Total Rewards - Own global benefits strategy across a distributed workforce. - Balance standardisation with regional relevance. - Ensure benefits are competitive in frontier talent markets while remaining operationally scalable. What We’re Looking For Experience - 5+ years in Compensation or Total Rewards, ideally in high-growth technology companies that operate across multiple countries - Ownership of equity programs - Strong track record of building compensation systems that scale - Experience designing and evolving job architectures and leveling systems - Experience operating in fast-scaling, ambiguous environments Skills & Attributes - First-principles thinker: approach problems without bias - Hands-on builder: comfortable designing systems from scratch - Strong analytical skills: the ability to translate data into clear, strategic recommendations - Comfortable partnering with senior leaders and influencing decisions in complex, fast-moving environments - Excellent communication skills - High standards and high ownership