This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Service Delivery Analyst supports Tangoe to deliver an exceptional customer experience. This role provides critical support and management of customer fixed and mobile telecom carrier invoices. The Service Delivery Analyst should proactively identify process improvement opportunities and define system improvements based on client requirements and processes to enhance customer experience. - Monitor client invoices to ensure all expected invoices are received and loaded into Tangoe’s expense management tools - Allocate client charges to appropriate cost center and General Ledger (GL) codes based on client rules - Resolve any invoicing/billing issues with telecom carriers - Maintain and reconcile telecom inventory - Work with cross functional teams to develop and enforce clear processes and procedures - Produce and deliver financial reports such as APGLs and invoice files, supporting customer by answering questions, correcting issues within the file and or helping to resolve file delivery issues - Act as liaison between customer and internal teams for the build, quality assurance, and implementation of custom reports - Create, maintain, and review customer action items as part of recurring operational status meetings - Understand and speak to trends in mobile monthly invoice data and custom reporting when needed - Maintain the highest quality customer service standards and attitude Qualifications - Bachelor’s degree or equivalent work experience - 2+ years of experience in similar role - Strong quantitative abilities with experience in database management, data gathering, and analysis - Proficient with business applications and Microsoft Office applications (Excel, Word, Access, Outlook, PowerPoint) - Knowledge of SQL and Business Objects a plus - Familiarity with telecommunications a plus - Excellent written business communication and verbal presentation skills - Strong analytical skills and knowledge of invoicing/payment processing - Strong customer service skills and the ability to work/adapt in a fast-paced environment - Self-starter with the ability to multi-task, manage workload, be accountable, and deliver results Requirements - Remote Environment - This position is open to candidates who live in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia Benefits - A competitive salary, along with a whole stack of other benefits too! Company Description Tangoe is powered by cutting-edge technology and the top people in the IT lifecycle management industry. Customers count on us to pay their bills, process their orders, manage their inventory, and find them savings for their global telecom, mobile, and cloud technology environments. Our cloud platform empowers organizations to optimize their cloud costs, enhance financial efficiency, and maximize the value of their cloud investments.

• design, develop, and maintain Tableau dashboards, and partner closely with the Healthcare Solutions teams to deliver business insights • combines hands‑on analytics and data visualization with stakeholder engagement to inform strategy • track KPIs and produce actionable insights • Establish and maintain KPI definitions, dashboard governance, and data quality checks; drive continuous improvement of data processes and instrumentation • Cross functional alignment with Information Technology & Commercial functions to ensure alignment on business reporting • Partner with CRM team to maintain and continuously improve business processes that track activities and impact of the Healthcare Solutions teams • Partner with the Healthcare Solutions team to translate business questions into analytics requirements and implement scalable solutions • Perform ad‑hoc analyses and present findings to cross‑functional stakeholders • Provide training and documentation for dashboards and analytic tools; act as a point of contact for analytics requests from Healthcare Solutions teams • Support leadership with regular business reviews, executive-level slide decks, and data storytelling that drives decisions • Ensure compliance with data privacy and security policies when handling sensitive healthcare or customer data

• design, develop, and maintain Tableau dashboards and visualizations that track KPIs and produce actionable insights • establish and maintain KPI definitions, dashboard governance, and data quality checks; drive continuous improvement of data processes and instrumentation • cross functional alignment with Information Technology & Commercial functions to ensure alignment on business reporting • partner with CRM team to maintain and continuously improve business processes that track activities and impact of the Healthcare Solutions teams • partner with the Healthcare Solutions team to translate business questions into analytics requirements and implement scalable solutions • perform ad‑hoc analyses and present findings to cross‑functional stakeholders • provide training and documentation for dashboards and analytic tools; act as a point of contact for analytics requests from Healthcare Solutions teams • support leadership with regular business reviews, executive-level slide decks, and data storytelling that drives decisions • ensure compliance with data privacy and security policies when handling sensitive healthcare or customer data

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Data Analytics & Computational Sciences Job Sub Function: Business Intelligence Job Category: Professional All Job Posting Locations: Danvers, Massachusetts, United States of America, Irvine, California, United States of America Job Description: We are searching for the best talent for Sr Business Analyst. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech #LI-Remote This is a remote role available in all states/cities within the United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply. Purpose: We are seeking a Healthcare Solutions Business Analyst who will design, develop, and maintain Tableau dashboards, and partner closely with the Healthcare Solutions teams to deliver business insights. This role combines hands‑on analytics and data visualization with stakeholder engagement to inform strategy. Requirements: - Design, develop, and maintain Tableau dashboards and visualizations that track KPIs and produce actionable insights - Establish and maintain KPI definitions, dashboard governance, and data quality checks; drive continuous improvement of data processes and instrumentation - Cross functional alignment with Information Technology & Commercial functions to ensure alignment on business reporting - Partner with CRM team to maintain and continuously improve business processes that track activities and impact of the Healthcare Solutions teams - Partner with the Healthcare Solutions team to translate business questions into analytics requirements and implement scalable solutions - Perform ad‑hoc analyses and present findings to cross‑functional stakeholders - Provide training and documentation for dashboards and analytic tools; act as a point of contact for analytics requests from Healthcare Solutions teams - Support leadership with regular business reviews, executive-level slide decks, and data storytelling that drives decisions - Ensure compliance with data privacy and security policies when handling sensitive healthcare or customer data Qualifications: - Bachelor’s degree in business, Finance, Data Analytics, Healthcare Administration, Statistics, Computer Science, or related field - 5+ years of experience in a business analyst, data analyst, or similar role supporting commercial or healthcare teams - Proven experience building interactive dashboards in Tableau (Tableau Desktop and Server/Online) - Experience with external market data (e.g., Definitive Healthcare, IQVIA, DocNexus) - Experience in medical devices, healthcare services, or life sciences - Hands-on experience with Salesforce.com - Advanced Excel skills (pivot tables, formulas, data modeling) - Excellent written and verbal communication skills; ability to present complex analyses to non‑technical audiences - Strong problem‑solving mindset and attention to detail; ability to manage multiple stakeholder requests and competing priorities Preferred Qualifications - Tableau certification (e.g., Tableau Desktop Specialist) - Salesforce Administrator or Salesforce Analytics experience - Familiarity with ETL tools (e.g., Alteryx, Dataiku) and cloud data warehouses (e.g., Snowflake, Redshift, Azure) - Familiarity with statistical analysis and predictive modeling techniques - Experience with BI governance and dashboard lifecycle management Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource. The anticipated base pay range for this position is: $94,000 - $ 151,800.00. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401k).This position is eligible to participate in the Company’s long-term incentive program. Employees are eligible for the following time off benefits: Vacation – up to 120 hours per calendar year. Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year. Holiday pay, including Floating Holidays – up to 13 days per calendar year. Work, Personal and Family Time - up to 40 hours per calendar year. For additional general information on Company benefits, please go to: -  https://www.careers.jnj.com/employee-benefits This job posting is anticipated to close on April, 04, 2026. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications. Required Skills: Preferred Skills: Accountability, Advanced Analytics, Analytical Reasoning, Business Intelligence (BI), Business Requirements Analysis, Communication, Data Analysis, Data Governance, Data Modeling, Data Privacy Standards, Organizing, Problem Solving, Statistical Analysis Systems (SAS) Programming, Systems Development, Technical Credibility, Technical Writing, Workflow Analysis