• Lead the Onboarding Journey: Take full technical ownership of the customer relationship immediately following the sale, moving them from initial setup to a fully operational production environment. • Architect Data Pipelines: Design and implement complex data ingestion strategies using Gravwell Ingesters, focusing on efficient normalization and parsing. • Detection Engineering: Collaborate with customer security teams to build, test, and deploy advanced queries and alerting logic to identify threats and system anomalies. • Systems Engineering: Provide expert-level guidance on Linux system tuning, storage optimization, and resource management to ensure Gravwell clusters perform at peak efficiency. • Mission Support: Act as the primary technical point of contact for complex troubleshooting, helping customers navigate deep-tier technical hurdles in their environments. • Develop Technical Tooling: Write custom shell scripts, utilities, and automation workflows to streamline deployment and data manipulation tasks. • Feedback Loop: Act as a conduit between the customer and our core Engineering team, translating real-world usage challenges into prioritized product features.

• Partner closely with the Software Development teams to ensure software output is operationally sound before releasing the software into a production environment • Prepare software for installation by running diagnostic tests and monitoring/configuring the software as needed during the testing cycle • Ensure that all systems and equipment are running efficiently, effectively, and safely to support the organization's objectives • Report to the Director of Software Development to contribute towards the build and deployment process for multiple application platforms/languages in our FSM team • Automate and refine build and delivery processes and eliminate manual tasks • Research and implement technology solutions for reliable, scalable, high-performing applications and services • Develop and help monitor services, code quality and artifacts • Identify threats to security, reliability or performance and eliminate these risks • Coordinate with stakeholders to align the team's goals with the organizations • Improve automation at all stages of software development, release, operations, and maintenance, incorporating observability and metrics analysis to expose performance bottlenecks

• Provide reliable, timely, efficient support to our Data Center / Mission Critical team. • Work with a diverse group of internal and external stakeholders at all levels of the project organization. • Carry out commissioning processes and deliverables covered in ASHRAE commissioning guidelines. • Expertise in electrical equipment/systems installation, equipment and system startup and pre-functional inspections, acceptance testing and associated commissioning activities. • Develop Commissioning Plans and Commissioning Specifications. • Implement and execute electrical and EPMS QA/QC inspection programs for large, complex critical facility construction and commissioning projects. • Carry out field-based commissioning activities including site visits and managing contractor execution. • Develop Functional Test scripts and manage their execution. • Schedule, lead and document project Commissioning meetings. • Ability to write detailed standard operating procedures (SOPs) and Methods-of-Procedures (MOPs).

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points. • Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions. • Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations. • Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness. • Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives. • Collaborate with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models. • Build and deliver compelling demos of our voice and audio AI technology to new and existing customers. • Scope out potential applications in new industries and expand our AI solutions across different sectors globally. • Take full ownership of end-to-end execution of major projects for our most strategic partners, working hands-on to deliver high-impact solutions. • Collaborate daily with our customers' engineering and executive teams to ensure optimal implementation of ElevenLabs' technologies.