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Empower Pharmacy

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Customer Experience Data Analyst

Data AnalystData AnalystFull TimeRemoteSeniorTeam 1,001-5,000Since 2009Company SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishPythonSQL

Job Description

Customer Experience Data Analyst

Empower Pharmacy

• Ensure exceptional customer readiness by owning insights and reporting related to onboarding, inquiry resolution, and process clarification designed to improve operational efficiency, customer satisfaction, and business performance. • Manage customer interaction data, documentation accuracy, issue resolution, and cross-functional coordination while driving consistent service delivery. • Leverage AI as a force multiplier to enhance response speed, decision quality, workflow efficiency, knowledge accessibility, and continuous improvement through intelligent automation and actionable insights. • Balance compliance, quality, and customer experience while supporting scalable operations in a hyper-growth, highly regulated 503A/503B pharmacy environment. • Measure end-to-end customer onboarding activities, validate required information, identify process efficiencies, educate stakeholders, and ensure seamless transitions into operational workflows. • Partner with business stakeholders to scope analytical questions and translate them into structured analyses, applying AI for improved accuracy and decision-making. • Design and analyze experiments, including A/B tests and cohort studies, to measure the impact of product or business changes. • Build predictive or diagnostic models, identifying business opportunities and risks through data exploration and analysis. • Collaborate with data engineering teams to ensure data availability, accuracy, and reliability for analysis. • Continuously evaluate onboarding workflows, documentation standards, and customer interactions for improvement opportunities. Utilize AI for efficiency and quality assurance.

Job Requirements

  • Associate's or bachelor's degree in Business, Mathematics, Healthcare Administration, Data Analytics, or a related discipline preferred.
  • Three or more years of experience in a data analyst, business analyst, or similar analytical role.
  • Strong SQL skills, including experience writing complex queries against large datasets.
  • Experience using statistical or analytical tools, such as Python or R, for advanced analysis.
  • Demonstrated ability to design and interpret experiments, including A/B testing and basic causal inference.
  • Strong data storytelling skills, with the ability to distill complex analyses into clear findings and recommendations.
  • Comfort working with ambiguity and independently scoping work from loosely defined business questions.
  • Experience presenting findings directly to nontechnical stakeholders and senior leadership.
  • Demonstrated proficiency using CRM systems, Microsoft Office applications, and digital collaboration tools to support customer service excellence.
  • Experience utilizing AI-enabled productivity, documentation, analytical, or customer support technologies to improve service quality and operational efficiency preferred.
  • Strong attention to detail, organizational skills, communication abilities, and commitment to delivering exceptional customer experiences while maintaining operational accuracy and compliance.

Benefits

  • medical, dental, and vision coverage
  • paid time off
  • 401(k) matching
  • wellness perks
  • IV therapy
  • compounded medications

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