• Own Gateway, Device & Vertical Go-to-Market Strategy • Lead positioning and messaging for NMI's Gateway product line across device and vertical segments, including medical, unattended retail, parking, and other emerging verticals. • Define clear, solution-forward value propositions for each vertical's buyers and operators. • Develop differentiated narratives that articulate why NMI is the payments partner of choice for each vertical. • Partner with Product Management to influence roadmap decisions using vertical market insight and competitive intelligence. • Lead end-to-end go-to-market execution for new Gateway features, devices, and vertical-specific enhancements. • Collaborate cross-functionally across product, sales, corporate marketing, and channel marketing to ensure successful launch execution. • Create launch plans, enablement materials, customer-facing messaging, and internal readiness programs that speak to each vertical's priorities. • Support adoption and revenue generation by aligning messaging with onboarding, documentation, and the operator experience within each vertical. • Conduct market research to understand trends in device commerce, unattended retail, vertical-specific regulation, and payment application monetization. • Analyze market research to monitor competitors and refine NMI's differentiation strategy. • Present NMI's Gateway, device, and vertical solutions to sales teams, internal and external stakeholders, and represent NMI at trade shows.

• You will work closely with the Technical Program Managers (TPMs) and Data Scientists (DSs). • You will use Phaidra’s products and your knowledge of the customers' needs to create a model of the facility for ingestion by our product lineup. • You will work with the product team to identify and define product requirements based upon each customer’s specification and needs. • You will provide ongoing support of deployed products, including support issue resolution and monitoring of performance across multiple customers. • You will act as an internal and customer-facing SME, leading a range of initiatives, including the delivery of platinum support to customers.

• Collaborate with clients and internal teams to conduct technical discovery, determining the right data structure and solution design for each customer's specific use case • Serve as the primary technical representative for solution design, working closely with prospects and existing clients to map data flow from source to every downstream system • Architect AI-ready data layers — structuring, documenting, and governing data so it can be reliably consumed by AI agents, LLMs, and automated workflows, not just traditional reporting and CRM use cases • Analyze data sets to validate volumes and quality at multiple stages of a solution — what's contractually committed, what's technically achievable, and what's usable — to close gaps before they become customer issues • Design and document data matching and entity resolution approaches, reviewing results for accuracy and completeness • Leverage AI tools, large language models, and emerging protocols like MCP (Model Context Protocol) to accelerate data exploration, documentation, and solution design • Establish and maintain a consistent framework for data documentation, technical discovery, and solution architecture that can be used across the sales and delivery organization • Prepare and deliver technical presentations and workshops to both technical and executive stakeholders, translating complex data architecture into clear business value • Stay proactively engaged throughout the sales and delivery cycle, flagging scope or coverage gaps early rather than after a deal has closed

• Develop and execute go-to-market strategies for commercial banking solutions • Create compelling positioning, messaging, and content that clearly communicates customer value • Conduct market research, competitive analysis, and customer insight gathering to identify growth opportunities • Partner with product management to align market needs with product strategy and roadmap initiatives • Support commercial banking solutions spanning lending, treasury management, business banking, payments, and related technologies • Develop sales enablement materials, presentations, battle cards, and customer-facing content • Analyze market trends and customer feedback to strengthen product positioning and drive adoption • Collaborate with cross-functional teams including Product, Sales, Marketing, Customer Success, and Executive Leadership • Monitor performance metrics and optimize strategies based on market and customer insights • Support product launches and help ensure successful execution from strategy through adoption