• Support Tier II incident management for assigned applications by triaging, troubleshooting, and resolving application incidents; coordinate escalation to Tier III/vendor teams and document root-cause findings and corrective actions. • Participate in an on-call rotation as scheduled, responding to alerts and escalations within defined targets and providing timely status updates to stakeholders. • Support and sustain assigned business applications and related components (e.g., digital banking, API-based integrations, D365 F&O, and overnight batch processing) to maintain stable operations across member-facing and back-office services. • Support Commercial Off-The-Shelf (COTS) applications and vendor platforms by tracking incidents/defects, coordinating patches and upgrades, and working with vendors through established case management processes. • Support and configure SaaS solutions by completing approved configuration changes, access/role updates, and release impact checks following established governance and change controls. • Create, test, and execute SQL scripts for controlled production data corrections when required for incident remediation, following peer review/approval, validation steps, and audit requirements. • Contribute to continual service improvement by applying ITSM practices (incident/problem management and trend analysis) and keeping knowledge assets current (knowledge base articles, SOPs, and runbooks). • Use monitoring and observability tools to identify service health issues, support proactive remediation, and escalate risks related to availability or performance. • Perform preventive maintenance activities (patching, service packs, upgrades) and support application lifecycle tasks aligned to change and release practices.

• Criar e manter soluções mobile para Android e iOS; • Desenvolver novas funcionalidades seguindo as especificações das histórias e os requisitos de negócio; • Dar suporte nas funcionalidades já existentes; • Ter iniciativa para investigar problemas e propor soluções, já considerando os pontos positivos e negativos sempre que possível;

• Participate in project planning and delivery of solutions as outlined in the SoW • Participate in daily SCRUM meetings with pod/Project Manager • Attend meetings with clients as scheduled to provide status updates, report on potential issues, and propose solutions • Answer technical and procedural questions for less experienced team members • Assist Technical Account Managers with project reviews during the scoping process • Perform email/communication platform migrations • Perform public and private cloud setup and migrations • Install and/or upgrade Microsoft Operating Systems • Complete physical setup and configuration of servers, SANs, firewalls, switches, and access points • Ensure quality standards are met by completing Quality Assurance checks of completed projects

• Pre-sales - assist in qualifying sales leads from a technical standpoint. • Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration. • Conversant with networking applications and solutions. • Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues. • Provide assistance to identified customers with post-sales training.