• Design, deploy, and support servers, storage, and virtualization platforms (VMware/Hyper‑V) for multiple clients in an MSP setting. • Implement and support Microsoft technologies including Windows Server, Active Directory, Group Policy, Microsoft 365/Office 365, and Exchange (on‑prem and cloud). • Plan and execute migrations (e.g., Microsoft 365, Azure, on‑prem to cloud, server upgrades, domain consolidations) with minimal downtime. • Manage and troubleshoot client networks including WAN/LAN, VPNs, switching, wireless, and firewalls (e.g., Cisco, Meraki, Palo Alto, SonicWall). • Act as a tier‑3 escalation point for complex systems, network, and cloud issues, resolving incidents that exceed service desk capabilities. • Monitor and maintain client environments using RMM and other MSP toolsets, ensuring patching, backups, and security baselines are in place. • Implement and maintain security controls such as MFA, conditional access, endpoint protection, and email security (e.g., Mimecast, Proofpoint). • Document client environments, architectures, standards, and procedures; maintain accurate records in PSA and knowledge base systems (e.g., ConnectWise). • Lead or contribute to infrastructure and cloud projects, including network refreshes, server replacements, and modernization initiatives. • Provide high‑quality client communication, act as a trusted technical advisor, and help manage expectations around scope, timelines, and risk. • Mentor junior engineers/technicians and contribute to improving internal processes, standards, and automation.

• Monitor, maintain, and administer client servers, workstations, and network devices (Windows Server, desktops, switches, firewalls, Wi‑Fi). • Respond to and resolve Level 2/3 support tickets and escalations. • Plan, design, and implement infrastructure projects such as server builds, virtualization, cloud migrations, and security improvements. • Manage Microsoft 365 and related cloud services (Exchange Online, Teams, SharePoint, Intune), including migrations and ongoing administration. • Configure and support Active Directory, Group Policy, DNS, DHCP, VPN, and remote access solutions. • Maintain backup and disaster recovery solutions, regularly verify backups, and participate in restoration testing. • Ensure systems are patched, secure, and compliant with best practices and client policies. • Document configurations, procedures, and project work; contribute to internal knowledge base. • Collaborate with project managers, vendors, and internal teams; provide guidance to junior engineers as needed.

• Lead business analysis efforts for partner portal and Salesforce transformation projects that enhance how partners interact with CrowdStrike • Gather, document, and translate business requirements from alliance/channel teams and internal operations stakeholders into functional specifications • Analyze and optimize end-to-end processes including lead management, opportunity tracking, partner certifications, partner information management, and approval workflows • Design and implement reporting and dashboard solutions that provide actionable insights to partners and internal teams • Collaborate with cross-functional teams to identify pain points and opportunities for process improvement in the partner experience • Conduct user acceptance testing, create test plans, and ensure solutions meet business requirements • Develop training materials and provide support for new features and enhancements • Manage multiple concurrent projects with varying priorities and stakeholder groups • Serve as a liaison between business users, technical teams, and leadership

• Establish the vision, principles, and roadmap for Ethos’ design system • Audit the current system and identify opportunities for standardization • Define a scalable token strategy and approach to theming across products • Design, build, and maintain Figma libraries • Create high-quality component specifications • Ensure the system supports narrative and conversion-driven experiences • Partner with Design System / Front-End engineers • Align on workflows that keep design and code in sync • Build documentation and coach partner teams • Define success metrics and track meaningful signals