• Establish the vision, principles, and roadmap for Ethos’ design system • Audit the current system and identify opportunities for standardization • Define a scalable token strategy and approach to theming across products • Design, build, and maintain Figma libraries • Create high-quality component specifications • Ensure the system supports narrative and conversion-driven experiences • Partner with Design System / Front-End engineers • Align on workflows that keep design and code in sync • Build documentation and coach partner teams • Define success metrics and track meaningful signals

• Collaborates closely with engineering leadership on releases, technical concerns, and system performance and security • Responsible for the overall Engineering process of team • Communicates, manages, coordinates, and assigns tasks to team members • Communicates clearly with project stakeholders on project roadmaps, delivery goals, impediments, delays, or issues • Coordinates with other engineering leadership as needed to integrate, deploy, and operate services • Has a deep understanding of technology architecture, Infrastructure as Code, systems, security models and VitalSource business models to support team services • Manages on call rotations as needed • Advocates on behalf of team members by securing adequate resources for success • Leads and develops a Systems Engineering team through coaching, mentoring, and ongoing professional development

• Design, develop, and maintain custom applications and integrations to improve the efficiency and effectiveness of the global support organization. • Own the technical infrastructure of internal support tools, ensuring reliability, scalability, and performance. • Build and manage AI-powered workflows to agentically analyze, tag, and route incoming support tickets to the appropriate teams. • Develop applications and dashboards to give support managers greater visibility into their team's performance and case backlog. • Manage code and deployments using GitHub, and produce clear, comprehensive documentation for all systems and processes you create. • Collaborate with support engineers and leadership to gather requirements and translate operational needs into technical solutions. • Monitor, troubleshoot, and resolve issues within the support systems stack to ensure business continuity.

• Maintain CT’s existing robust data management system, perform data audits, and build out/incorporate new integrations for the organization. • Develop and implement data collection strategies to ensure comprehensive and accurate data gathering from various sources. • Collaborate proactively with other team members, suggest innovative metrics and construct data pipelines to facilitate advanced analytics as needed. • Lead and manage the migration of data to/from various systems to ensure data synchronization across multiple platforms. • Recommend and implement solutions to enhance data security and ensure adherence to privacy policies and regulations. • Work alongside CT’s finance department to ensure that sales tax is properly collected and oversee transaction files for sales tax remittance. • Track patterns in the customer service ticket systems and provide marketing automation support related to data integration. • Perform additional job-related duties as assigned.