• Collaborates closely with engineering leadership on releases, technical concerns, and system performance and security • Responsible for the overall Engineering process of team • Communicates, manages, coordinates, and assigns tasks to team members • Communicates clearly with project stakeholders on project roadmaps, delivery goals, impediments, delays, or issues • Coordinates with other engineering leadership as needed to integrate, deploy, and operate services • Has a deep understanding of technology architecture, Infrastructure as Code, systems, security models and VitalSource business models to support team services • Manages on call rotations as needed • Advocates on behalf of team members by securing adequate resources for success • Leads and develops a Systems Engineering team through coaching, mentoring, and ongoing professional development

• Design, develop, and maintain custom applications and integrations to improve the efficiency and effectiveness of the global support organization. • Own the technical infrastructure of internal support tools, ensuring reliability, scalability, and performance. • Build and manage AI-powered workflows to agentically analyze, tag, and route incoming support tickets to the appropriate teams. • Develop applications and dashboards to give support managers greater visibility into their team's performance and case backlog. • Manage code and deployments using GitHub, and produce clear, comprehensive documentation for all systems and processes you create. • Collaborate with support engineers and leadership to gather requirements and translate operational needs into technical solutions. • Monitor, troubleshoot, and resolve issues within the support systems stack to ensure business continuity.

• Maintain CT’s existing robust data management system, perform data audits, and build out/incorporate new integrations for the organization. • Develop and implement data collection strategies to ensure comprehensive and accurate data gathering from various sources. • Collaborate proactively with other team members, suggest innovative metrics and construct data pipelines to facilitate advanced analytics as needed. • Lead and manage the migration of data to/from various systems to ensure data synchronization across multiple platforms. • Recommend and implement solutions to enhance data security and ensure adherence to privacy policies and regulations. • Work alongside CT’s finance department to ensure that sales tax is properly collected and oversee transaction files for sales tax remittance. • Track patterns in the customer service ticket systems and provide marketing automation support related to data integration. • Perform additional job-related duties as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description GovCIO is currently hiring for Systems Architect (Senior) of Infrastructure Operations to support our Administrative Office of the US Courts NLS project. The NLS currently ingests an average of 18-20TB of logging data daily across 60 indexers distributed in 2 data centers. This position is located within the United States and is fully remote. - Design, implement, and operate the Splunk Core, Enterprise Security, IT Service Intelligence (i.e., ITSI), Phantom (Security Orchestration, Automation, and Response (SOAR)), Splunk Cloud, Splunk On-Call, and Multi-Site Index Clustering environment. - Monitor overall Splunk health through the Monitoring Console (DMC) including indexer, search head, and cluster master status. - Track indexing rates, license usage, queue health, and search concurrency to identify performance or ingestion issues early. - Monitor CPU, memory, and disk utilization across all Splunk components to ensure optimal resource usage. - Respond promptly to health alerts, DMC warnings, or anomalies observed on monitoring dashboards. - Investigate and resolve common user-reported issues such as access problems, failed searches, or non-triggering alerts. - Troubleshoot data ingestion, parsing, and indexing issues across Universal Forwarders, Heavy Forwarders, and HEC endpoints. - Investigate missing or duplicate logs, timestamp errors, or sourcetype misassignments and escalate complex parsing issues to Engineering. - Validate new data source onboardings by confirming sourcetype assignment, timestamp accuracy, and field extraction integrity. - Support data source owners with forwarder deployment, syslog setup, and connectivity troubleshooting during initial onboarding. - Maintain data flow visibility from source → forwarder → indexer to confirm data completeness and performance. - Rotate and update credentials, API keys, or tokens used in data inputs, integrations, alerts, and scheduled searches. - Manage RBAC user and role mappings, handling access requests, entitlement reviews, and permission troubleshooting. - Provide end-user assistance with SPL searches, reports, alerts, and dashboards, including query optimization tips. - Maintain and update knowledge base articles, SOPs, and FAQs for repeatable issues and troubleshooting steps. - Log and escalate platform or parsing issues to the Engineering team with evidence such as logs, screenshots, and correlation IDs. - Open and manage Splunk Support cases for platform-level bugs, license problems, or critical system faults. - Monitor and manage ITSI service health, including KPIs, correlation searches, NEAP policies, and summary index latency. - Troubleshoot ITSI-related issues such as broken KPIs, delayed episodes, or missing notable events. - Perform capacity management by monitoring index growth, bucket rotation, and frozen data retention policies. - Conduct periodic system maintenance tasks, including orphaned object cleanup and knowledge object review. - Verify and maintain compliance with data governance and retention policies, ensuring secure and auditable configurations. - Participate in DR testing and validation to ensure Splunk data recovery and HA configurations are functioning as expected. - Document incidents, RCA findings, and preventive actions for future reference. - Collaborate closely with the Engineering team for escalations, root-cause investigations, and deployment verifications. Qualifications - Bachelor's with 10 years (or commensurate experience) OR - Masters Degree or higher (in a related discipline) with 7 years experience Requirements - Expert skills in Enterprise Security, ITSI, SOAR, and the Splunk product line. - Able to design, implement, and operate the Splunk Core, Enterprise Security, IT Service Intelligence (i.e., ITSI), Phantom (Security Orchestration, Automation, and Response (SOAR)), Splunk Cloud, Splunk On-Call, and Multi-Site Index Clustering environment. - Must be able to obtain and maintain AOUSC Public Trust. Benefits - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment Company Description GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.