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Solution Architect – TPB&H
Location
Bosnia And Herzegovina
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Solution Architect – TPB&H
Teleperformance
• You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies. • You analyze customer requirements and processes to identify optimization potential and convert these into compelling proposals and tender documents. • Together with interdisciplinary teams, you design future-oriented service and transformation models tailored precisely to individual customer needs. • You coordinate collaboration with business units, partners, and cross-functional teams to integrate all content into a coherent overall solution. • You present complex concepts in clearly structured, visually appealing presentations. • You keep a constant eye on current market and technology trends and proactively contribute new ideas. • In addition, you take responsibility for the methodological development of our solution-design approaches and actively work on the continuous optimization of our delivery models and best practices.
Job Requirements
- Degree in Business Administration, Business Informatics, or a comparable field preferred but not required
- Several years of relevant professional experience in Customer Care & Experience, Customer Service, (strategy) consulting or Solution Design
- Proven track record in designing and implementing multidisciplinary and/or cross-country solutions
- Solid understanding of digital business models, modern CX technologies, automation, and the application of AI
- Experience in designing complex solutions as well as preparing proposals and tender documents; ideally complemented by experience coordinating interdisciplinary teams
- Confident presence, strong analytical skills, and strategic thinking
- Excellent MS Office skills, particularly PowerPoint and Excel, and the ability to structure and present complex concepts in a clear and visually appealing way
- High self-initiative, solution-oriented working style, and enthusiasm for digital transformation, innovative customer experiences, and current technology trends
- Very good German and English language skills, both written and spoken
Benefits
- Flexible working hours
- Remote work option
- Professional development and training
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