Istari

• Provide input on quarterly field marketing plans and prioritization, drawing on direct knowledge of which accounts, events, and regions are showing the strongest engagement; execute the resulting programs from initial planning through completion • Plan, run, and attend trade show and conference presence, including booth staffing, meeting scheduling with priority prospects and accounts, and lead capture setup so engagement translates into actionable follow-up • Execute localized activations such as direct mail and gifting to target and ABM accounts, in-person event touches, and conference-adjacent placements designed to build visibility around the industry's highest-value gatherings • Manage event logistics end-to-end, including timelines, deliverables, and on-site setup and teardown, ensuring every activation runs smoothly from initial planning through breakdown • Order and manage event swag, signage, and collateral inventory, keeping materials on-brand and in stock ahead of key events • Manage event budget tracking and vendor invoicing within approved spend, maintaining a clear record of where field investment is going • Coordinate speaker and session logistics for conferences, including abstract submissions for speaking opportunities and scheduling coordination with internal subject matter experts and external event organizers • Adapt corporate campaigns and content for field relevance, ensuring company-level messaging lands with the specific audiences and personas engaged on the ground • Log event leads into the CRM and coordinate with sales on timely follow-up • Conduct post-event follow-up internally, including debriefs with sales to close the loop on lead quality, helping refine targeting and event selection going forward • Track and report on pipeline connected to field programs, sharing results with the Marketing Lead and sales team to maintain shared visibility into what field marketing is driving • Share field intelligence and recommendations, including content gaps, competitive intelligence, and customer feedback gathered in the field, to help refine where future program investment should go

• Lead content creation and digital campaign execution across marketing channels • Partner closely with the Marketing Lead to translate messaging and campaign strategy into content • Write and produce campaign content, execute email, paid, social, and web campaigns end to end • Report on performance to inform what gets built next • Turn raw material like event footage, interviews, or recordings into publish-ready content • Ensure every email, ad, and landing page reflects Istari's brand and drives measurable results • Plan and execute virtual webinars and livestreams • Schedule and maintain the social content calendar • Build and publish personalized landing pages for campaigns

• Design, implement, and maintain scalable, reliable infrastructure in AWS • Operate and improve Kubernetes-based environments, including production workloads • Build and maintain infrastructure as code using Terraform • Improve CI/CD pipelines, deployment workflows, and release automation in partnership with engineering teams • Build and maintain the packaging and reference architectures customers use to install our software in their own environments • Strengthen observability across the platform, including monitoring, logging, alerting, and actionable dashboards • Improve developer experience through tooling, environment automation, and self-service infrastructure • Operate within and preserve the established security and compliance posture of our environments • Monitor, troubleshoot, and resolve complex infrastructure issues with clear and timely communication • Participate in incident response and post-incident analysis • Develop and maintain documentation, runbooks, and technical standards • Identify opportunities to improve cost efficiency, performance, and resilience across environments

• Own the end-to-end architecture of the Core Platform, including backend services, SDKs, AI-enabled components, and related infrastructure. • Design and implement scalable APIs, event-driven systems, distributed services, and AI-integrated capabilities (including AI/ML and MCP integrations). • Architect systems that reliably incorporate AI models into production environments, with strong attention to observability, latency, cost management, and failure handling. • Lead API design and implementation with a focus on usability, performance, and long-term maintainability. • Architect and evolve microservices using domain-driven design principles. • Build platform abstractions and primitives that enable AI-driven workflows and agent-based capabilities. • Partner closely with Product, Infra, and Customer Success teams to deliver seamless, customer-centric integration capabilities. • Provide technical leadership, mentorship, and architectural guidance to engineers. • Establish and elevate engineering best practices across design, development, testing, and operations.

• Lead discovery sessions with engineering teams to understand design, analysis, simulation, integration, and sustainment workflows. • Analyze how data flows across CAD, CAE, PLM, MBSE, simulation, and custom engineering tools. • Identify friction points such as broken handoffs, siloed data, limited reuse, and cross-program collaboration challenges. • Understand mission context, program structure, and organizational boundaries that shape how engineering work gets done. • Translate engineering pain points into Istari-enabled workflow architectures and value narratives. • Architect Istari solutions that orchestrate engineering tools, data models, and workflows across programs and organizations. • Design patterns for engineering data versioning, traceability, access control, and reuse. • Define how Istari integrates into existing toolchains rather than replacing them. • Ensure solution designs support engineering velocity, collaboration, and program outcomes—not just technical correctness. • Incorporate secure deployment considerations (cloud, on-prem, hybrid) as constraints within engineering-first designs. • Own end-to-end demo preparation and delivery for prospects. • Tailor demos to mission-specific scenarios, data flows, engineering tools, and classification requirements. • Build repeatable demo environments and customize them for unique use cases across DoD, IC, and federal civilian agencies. • Collaborate with AEs to craft compelling technical narratives that articulate the “why,” not just the “how,” of Istari. • Capture demo feedback to refine content, improve demo flows, and influence roadmap priorities. • Lead whiteboarding sessions focused on engineering workflows, data movement, and collaboration patterns. • Develop lightweight proofs of value that validate engineering integrations and workflow improvements. • Partner with Account Executives to quantify engineering impact (cycle time, reuse, coordination, risk reduction). • Articulate a clear technical path from initial workflow validation to production-scale adoption. • Design engineering workflows that respect classification boundaries without breaking collaboration or continuity. • Advise on deployment patterns that enable cross-domain engineering while aligning with federal security requirements. • Partner with cybersecurity and infrastructure stakeholders to balance risk management with engineering productivity. • Collaborate with Product and Engineering to translate real-world engineering needs into roadmap inputs. • Partner with Cybersecurity and Customer Success to ensure solutions scale beyond initial use cases. • Support federal capture efforts by shaping teaming strategies, solution architectures, and technical win themes. • Contribute reusable workflow patterns, demo assets, and technical documentation to scale the federal GTM motion.

• Design, implement, and maintain secure, scalable infrastructure in **AWS** • Manage, secure, and improve **Kubernetes**-based environments, including production workloads • Build and maintain infrastructure as code using **Terraform** • Harden production systems across cloud, compute, container, identity, and network layers • Develop and maintain secure baseline configurations for infrastructure and platform services • Support vulnerability management, patching, remediation, and configuration compliance efforts across environments • Configure, administer, and patch both **Linux and Windows VMs** • Support identity and access management practices, including least privilege, role design, and privileged access controls • Contribute to administration and integration of **Active Directory domains** where needed • Partner with engineering teams to improve security within CI/CD pipelines, deployment workflows, and operational processes • Support **compliance initiatives, audits, evidence collection, and technical control validation** • Develop and maintain documentation, operational runbooks, technical standards, and playbooks • Monitor, troubleshoot, and resolve complex infrastructure and security issues with clear and timely communication • Participate in incident response and post-incident analysis when infrastructure or platform issues arise • Stay current on cloud, infrastructure, and security best practices that can improve platform resilience and delivery

• Design, build, and maintain services governing user controls, identity, and security across the data platform. • Build and harden secure content sharing capabilities, ensuring data is accessible to the right users under the right conditions. • Contribute to internal reporting and analytics tooling that surfaces platform data to internal and external users. • Work on Dgraph internals as needed, alongside building services and applications on top of Dgraph. • Partner with platform, integrations, and infra teams to ensure identity and security primitives are consistent across the broader ecosystem. • Drive decisions on data access patterns, permissions models, and secure sharing architecture. • Write high-quality, well-tested code in Go and Python, with an eye toward reliability, security, and performance. • Participate in design reviews and contribute to technical direction for the data platform.

• Collaborate directly with customer organizations to assess, design, and implement digital engineering solutions. • Act as the primary technical liaison, addressing customer inquiries and troubleshooting issues related to digital engineering tools and software. • Provide training, guidance, and best-practice recommendations to customer teams to enhance their digital engineering capabilities. • Utilize digital engineering tools (CAD, CFD, FEM, etc.) to analyze and simulate engineering designs and processes. • Develop, test, and maintain software solutions that integrate with digital engineering workflows, following modern software development best practices. • Document technical solutions, create user manuals, and produce training materials for both internal teams and customers. • Work closely with the Istari team, reporting progress, sharing insights, and aligning customer projects with our overall technical strategy. • Stay updated on emerging trends and technologies in digital engineering and software development. Identify opportunities to integrate innovative tools and methodologies into customer solutions and internal processes. • Up to 50% travel to customer sites, including International accounts in Australia.

• Build Across the Stack: Develop modern frontend applications using TypeScript and React. Design and implement backend services in Python and Go. Build clean, well-tested APIs that power complex engineering workflows. Contribute to system architecture with an eye toward scalability, reliability, and security. • Solve Real Customer Problems: Engage directly with product managers, designers, and occasionally customers to understand real-world workflows. Translate ambiguous user needs into thoughtful technical solutions. Iterate quickly, validate assumptions, and refine features based on feedback. • Improve Developer & AI Tooling: Build internal and customer-facing developer tools, SDKs, and workflow automation systems. Integrate AI capabilities (LLMs, retrieval systems, copilots) into product experiences. Help improve CI/CD, local development environments, and engineering productivity. • Operate in Mission-Critical Environments: Build systems that function reliably in secure, regulated, or air-gapped settings. Balance speed with correctness, performance, and long-term maintainability.

• Hire, develop, and manage two TSEs. Own triage rotation, specialty coverage, and escalation paths. • Configure and optimize Pylon: case routing, SLA rules, intake workflows, and customer-facing comms. • Track SLAs, bug triage accuracy, CSAT, and recurring issue rate. Report monthly to stakeholders. • Drive runbook creation and KB expansion. Every issue resolved more than twice should produce a runbook. • Deliver quarterly support digests to the product team covering top issues, documentation gaps, and usability patterns. Participate in initial testing of releases. • Maintain the quality gate between customers and engineering: route well-documented, severity-assessed bugs, not raw complaints.