• Design, evolve, and optimize core infrastructure that supports mission‑critical systems across the organization. • Influence enterprise architecture decisions while partnering with IT leaders and technical teams. • Create roadmaps for all domains, determine operational gaps, and develop methods for improvement. • Maintain and enforce technology standards and processes for multiple IT domains. • Review existing process and propose process improvements to align organizational strategies with IT teams. • Perform other duties as assigned.

• Support PMMP planning, documentation, and analysis activities under the guidance of the PMMP supervisor and assigned mentor. • Collaborate with PMMP team members and cross-functional stakeholders to understand maintenance planning requirements, deliverable expectations, and schedule drivers. • Assist with developing and maintaining project plans, action trackers, schedules, and status updates to support PMMP deliverables and section priorities. • Support the preparation and review of PMMP deliverables, including PMMP plans, Technical Assistance Job Reports, eSSPINST review packages, Required Document List updates, and related documentation. • Assist with quality control reviews by comparing deliverables against applicable work instructions, checklists, templates, and customer requirements. • Support PMMP analysis efforts by reviewing maintenance data, identifying trends, documenting issues, and helping prepare summary reports or leadership briefs. • Become familiar with PMMP-related systems and tools. • Identify potential risks, process gaps, or improvement opportunities and communicate observations to the supervisor or mentor. • Participate in team meetings, working sessions, and coaching discussions to build understanding of PMMP workflows, customer coordination, and Engineering Technologist responsibilities.

• Assisting in the planning, coordination, configuration, installation, and management of network servers within the department to meet given requirements • Provides software support and implement servers, including infrastructure to support them • Has key responsibility for the identification and resolution of hardware and software technical problems and malfunctions related to network infrastructure and related all related servers • Supports digital transformation efforts • Understanding the Microsoft security patch cycle and apply patches to servers as needed

Role Description You want to work on a system of agents that work together. Some of them talk to customers, and many of them never say a word to anyone. They interpret, decide, and pass work to each other, and you understand that the quality of the whole system depends on every link in that chain holding up in production. Making that behave reliably, at scale, with real customers on the other end, is the problem you want to own. You treat prompts as engineering artifacts, not text you tweak until a demo works. If you've ever shipped a prompt change that fixed one case and quietly broke nine others, you know why the evaluation layer matters as much as the prompt itself. And if you get a small thrill from a regression suite going green after a nasty bug, you'll feel at home here. You'll also recognize how we work. We measure what we ship: changes come with evidence behind them, a dataset, a score, a clear before and after. We ship weekly, so ideas get tested against real production behavior quickly rather than studied at length. Craft matters, and so does rigor — getting an agent to sound right is satisfying, but proving it still sounds right across thousands of conversations is the actual work. The surface area grows every quarter with new agents, new channels, and new products. You'll own a meaningful slice of it from day one. Responsibilities - Design prompts for agents that work together. - Define what each agent knows, what it's allowed to decide, what it hands off, and what it must never do, including the contracts between agents that keep the system coherent end to end. - Build the evaluation layer. - Every prompt you ship comes with a dataset and a regression suite. You'll curate test cases from real production behavior, write evaluator prompts, define scoring rubrics that actually track business outcomes, and catch regressions before customers do. - Make the system observable. - Debug production behavior. - Work across different models. - Work with dynamic context. - Partner across the company. Qualifications - Hands-on experience building with LLMs in production, on systems that real users depend on day to day. - Real evaluation experience: building datasets, writing evaluator prompts, defining rubrics, running experiments, interpreting results, and acting on them. - Fluency with LLM observability and evaluation tooling: tracing, prompt versioning, datasets, experiment runs. The specific tool matters less to us than the habits. - Experience with multi-step or multi-agent architectures: orchestration, tool and function calling, structured outputs, handoffs between agents. - Experience designing or debugging voice agents, including latency budgets, turn-taking, and the constraints of real-time speech. Voice is a significant part of what we build. - Comfort with prompt templating and conditional logic, and with treating prompts as versioned, reviewable artifacts. - Systems thinking. You can hold a chain of agents in your head and reason about where a failure originated. - Strong writing. Every word an agent says to a customer is a word you wrote. Nice to Have - Experience working with open-weight models and their behavioral differences from frontier models. - Experience in a regulated or compliance-sensitive domain. - Background in real estate, sales tech, or high-volume outbound. Benefits - Competitive Compensation: Attractive salary and benefits package. - Flexible Work Environment: Fully remote work with flexible hours to promote work-life balance. - Professional Growth: Opportunities for career advancement and professional development. - Health & Wellness: Comprehensive health, dental, and vision insurance plans. - Paid Time Off: Generous PTO and paid holidays to recharge and relax. - Collaborative Culture: A supportive team environment that values innovation and collaboration. - Equity Options: Opportunity to own a part of Fello and share in our success. - Cutting-Edge Projects: Work on innovative products that leverage AI and advanced technologies.