• Assisting in the planning, coordination, configuration, installation, and management of network servers within the department to meet given requirements • Provides software support and implement servers, including infrastructure to support them • Has key responsibility for the identification and resolution of hardware and software technical problems and malfunctions related to network infrastructure and related all related servers • Supports digital transformation efforts • Understanding the Microsoft security patch cycle and apply patches to servers as needed

Role Description You want to work on a system of agents that work together. Some of them talk to customers, and many of them never say a word to anyone. They interpret, decide, and pass work to each other, and you understand that the quality of the whole system depends on every link in that chain holding up in production. Making that behave reliably, at scale, with real customers on the other end, is the problem you want to own. You treat prompts as engineering artifacts, not text you tweak until a demo works. If you've ever shipped a prompt change that fixed one case and quietly broke nine others, you know why the evaluation layer matters as much as the prompt itself. And if you get a small thrill from a regression suite going green after a nasty bug, you'll feel at home here. You'll also recognize how we work. We measure what we ship: changes come with evidence behind them, a dataset, a score, a clear before and after. We ship weekly, so ideas get tested against real production behavior quickly rather than studied at length. Craft matters, and so does rigor — getting an agent to sound right is satisfying, but proving it still sounds right across thousands of conversations is the actual work. The surface area grows every quarter with new agents, new channels, and new products. You'll own a meaningful slice of it from day one. Responsibilities - Design prompts for agents that work together. - Define what each agent knows, what it's allowed to decide, what it hands off, and what it must never do, including the contracts between agents that keep the system coherent end to end. - Build the evaluation layer. - Every prompt you ship comes with a dataset and a regression suite. You'll curate test cases from real production behavior, write evaluator prompts, define scoring rubrics that actually track business outcomes, and catch regressions before customers do. - Make the system observable. - Debug production behavior. - Work across different models. - Work with dynamic context. - Partner across the company. Qualifications - Hands-on experience building with LLMs in production, on systems that real users depend on day to day. - Real evaluation experience: building datasets, writing evaluator prompts, defining rubrics, running experiments, interpreting results, and acting on them. - Fluency with LLM observability and evaluation tooling: tracing, prompt versioning, datasets, experiment runs. The specific tool matters less to us than the habits. - Experience with multi-step or multi-agent architectures: orchestration, tool and function calling, structured outputs, handoffs between agents. - Experience designing or debugging voice agents, including latency budgets, turn-taking, and the constraints of real-time speech. Voice is a significant part of what we build. - Comfort with prompt templating and conditional logic, and with treating prompts as versioned, reviewable artifacts. - Systems thinking. You can hold a chain of agents in your head and reason about where a failure originated. - Strong writing. Every word an agent says to a customer is a word you wrote. Nice to Have - Experience working with open-weight models and their behavioral differences from frontier models. - Experience in a regulated or compliance-sensitive domain. - Background in real estate, sales tech, or high-volume outbound. Benefits - Competitive Compensation: Attractive salary and benefits package. - Flexible Work Environment: Fully remote work with flexible hours to promote work-life balance. - Professional Growth: Opportunities for career advancement and professional development. - Health & Wellness: Comprehensive health, dental, and vision insurance plans. - Paid Time Off: Generous PTO and paid holidays to recharge and relax. - Collaborative Culture: A supportive team environment that values innovation and collaboration. - Equity Options: Opportunity to own a part of Fello and share in our success. - Cutting-Edge Projects: Work on innovative products that leverage AI and advanced technologies.

• Ownership and subject matter expert for tools such as: Google Workspace, 1Password, Slack. • Ownership on monitoring and security of networks and network devices within Netguru office, updating network systems and managing their life cycle. • Analysis of the organization's IT needs, selection and implementation of new technologies, applications or solutions. • Close cooperation with other IT Operations Team members. • Support for the Leader of the IT Operations Team as part of the search for the best IT & Sec solutions for business. • Close cooperation with other departments in the company, in particular with Security and Legal departments. • Consultation and implementation of solutions and requirements of IT, Security, Legal, and Finance teams. • Preparing and updating documentation, both internal and stakeholder facing. • Knowledge sharing for IT & Sec teams and for Netguru organizations. • Knowledge and implementation of change management process across the company. • Automation support, verification and process creation for non-tech departments. • Being a part of the procurement process for new tools, applications and solutions for the company. • Automation of processes and tools for the IT Ops department and other units in the organization, and maintenance of these automation.

Role Description Currently, we are looking for a passionate and proactive Senior IT System Engineer. If you are a proactive problem-solver with a hands-on approach – apply now! - Ownership and subject matter expert for tools such as: Google Workspace, 1Password, Slack. - Ownership on monitoring and security of networks and network devices within Netguru office, updating network systems and managing their life cycle. - Analysis of the organization's IT needs, selection and implementation of new technologies, applications or solutions. - Close cooperation with other IT Operations Team members. - Support for the Leader of the IT Operations Team as part of the search for the best IT & Sec solutions for business. - Close cooperation with other departments in the company, in particular with Security and Legal departments. - Consultation and implementation of solutions and requirements of IT, Security, Legal, and Finance teams. - Preparing and updating documentation, both internal and stakeholder facing. - Knowledge sharing for IT & Sec teams and for Netguru organizations. - Knowledge and implementation of change management process across the company. - Automation support, verification and process creation for non-tech departments. - Being a part of the procurement process for new tools, applications and solutions for the company. - Automation of processes and tools for the IT Ops department and other units in the organization, and maintenance of these automation. Qualifications - At least 3 years of relevant prior experience. - Proven experience with Google Workspace Administration and Configuration, SAML, SSO, API utilisation. - Strong problem-solving skills and ability to work independently. - English at a minimum B2 level. - Flexible and proactive approach to tasks. Requirements - Middleware usage ie. Make.com, Zapier, Slack Workflows. Benefits - Access to the WorkSmile platform offering benefits adapted to your preferences. - 175 PLN monthly lump sum (ryczałt) for remote employees. - Various internal initiatives: webinars, knowledge sharing sessions. Company Description Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.