Role Description The Manager, Business Systems Engineering will lead the design, development, delivery, and ongoing support of AbleNet’s business systems, with a strong emphasis on Salesforce CRM, marketing automation, and customer service technology. This role will manage a team responsible for building scalable solutions across Salesforce, Account Engagement, Marketing Cloud Engagement (MCE), and related platforms. The Manager will partner closely with Marketing, Customer Experience, Revenue, and other business stakeholders to translate strategy into reliable, measurable, and well-governed technology solutions. The role is also responsible for anticipating system needs, resolving issues with urgency, and developing team members to deliver high-quality outcomes. Qualifications - Must have strong knowledge of marketing operations, customer lifecycle strategy, lead generation, segmentation, nurture, campaign execution, conversion, and performance measurement. - Must be able to lead and teach teams in the effective use of Salesforce CRM, Account Engagement, Marketing Cloud Engagement (MCE), and related technologies. - Must understand customer service operations and how technology supports case management, communications, service quality, and customer experience. - Must be able to collaborate with Marketing, Customer Experience, Revenue, ERP, CRM, eCommerce, Analytics, website, and external technology stakeholders. - Must be able to translate business goals into scalable technical solutions, roadmaps, and clearly defined delivery plans. - Must be able to manage multiple projects and priorities while meeting deadlines and maintaining stakeholder transparency. - Must demonstrate strong people leadership, coaching, delegation, decision-making, and accountability skills. - Must have a high attention to detail and a strong commitment to testing, documentation, data quality, governance, and operational reliability. - Must have strong written and verbal communication skills, including the ability to communicate technical concepts to non-technical audiences. - Must exercise sound judgment and understand when to escalate risks, incidents, delivery concerns, or strategic decisions to leadership. Requirements - Bachelor’s degree in a relevant field - 6-8 years of Salesforce or marketing automation delivery experience - 2-4 years of people management experience - Required software and platform experience: - Microsoft Office (Excel, Word, and Outlook) - Salesforce Sales Cloud and/or Service Cloud - Salesforce Account Engagement and Marketing Cloud Engagement (MCE) Company Description

• Support Tier II incident management for assigned applications by triaging, troubleshooting, and resolving application incidents; coordinate escalation to Tier III/vendor teams and document root-cause findings and corrective actions. • Participate in an on-call rotation as scheduled, responding to alerts and escalations within defined targets and providing timely status updates to stakeholders. • Support and sustain assigned business applications and related components (e.g., digital banking, API-based integrations, D365 F&O, and overnight batch processing) to maintain stable operations across member-facing and back-office services. • Support Commercial Off-The-Shelf (COTS) applications and vendor platforms by tracking incidents/defects, coordinating patches and upgrades, and working with vendors through established case management processes. • Support and configure SaaS solutions by completing approved configuration changes, access/role updates, and release impact checks following established governance and change controls. • Create, test, and execute SQL scripts for controlled production data corrections when required for incident remediation, following peer review/approval, validation steps, and audit requirements. • Contribute to continual service improvement by applying ITSM practices (incident/problem management and trend analysis) and keeping knowledge assets current (knowledge base articles, SOPs, and runbooks). • Use monitoring and observability tools to identify service health issues, support proactive remediation, and escalate risks related to availability or performance. • Perform preventive maintenance activities (patching, service packs, upgrades) and support application lifecycle tasks aligned to change and release practices.

• Criar e manter soluções mobile para Android e iOS; • Desenvolver novas funcionalidades seguindo as especificações das histórias e os requisitos de negócio; • Dar suporte nas funcionalidades já existentes; • Ter iniciativa para investigar problemas e propor soluções, já considerando os pontos positivos e negativos sempre que possível;

• Participate in project planning and delivery of solutions as outlined in the SoW • Participate in daily SCRUM meetings with pod/Project Manager • Attend meetings with clients as scheduled to provide status updates, report on potential issues, and propose solutions • Answer technical and procedural questions for less experienced team members • Assist Technical Account Managers with project reviews during the scoping process • Perform email/communication platform migrations • Perform public and private cloud setup and migrations • Install and/or upgrade Microsoft Operating Systems • Complete physical setup and configuration of servers, SANs, firewalls, switches, and access points • Ensure quality standards are met by completing Quality Assurance checks of completed projects