Billing Service Advisor Fully Remote CAN - ON GTA (Remote) Can - ON Outside GTA (Remote) CAN - NS (Remote) CAN - AB (Remote) CAN - NB (Remote) Full time R32462 At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Who is Allstate:  Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism.  Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.  Role Designation: Remote    Hours: Ability to work flexible hours as required: 11AM to 7PM EST or 12PM to 8PM EST   Benefits to joining Allstate  - Flexible Work Arrangements.  - Employee discounts (15% on auto and property insurance, plus many other products and services).  - Good Office program (receive up to $400 back after purchasing office equipment).  - Student Loan Payment Matching Program for Government Student loans.  - Comprehensive Retirement Savings Program with employer matched contributions.  - Annual Wellness allowance to support employees with improving health and wellbeing.  - Personal days.  - Tuition Reimbursement.  - Working within the community and giving back.  Accountabilities:  - Respond to and resolve billing and payment inquiries across multiple channels (phone, email, chat, etc.), including escalations and higher-authority transactions.  - Process policy and payment plan changes in alignment with established guidelines, escalating when necessary.  - Deliver professional customer service to internal and external stakeholders while documenting detailed call notes and audit information.  - Ensure adherence to quality, data control, regulatory, and telephone service standards.  - Handle payment exceptions, fee waivers, policy reinstatements, and payment plan reviews in accordance with business rules.  - Investigate and resolve complex payment issues, including stopped or reissued payments.  - Monitor team performance metrics, maintain call logs, and identify workflow improvements to drive operational efficiency.  - Provide peer training, mentoring, and lead team huddles to support team development and knowledge sharing.  - Maintain compliance with regulatory and internal control requirements, support reporting, and escalate compliance risks or fraud concerns as needed.  Qualifications:  - Demonstrated intermediate-level PC and software skills are essential: i.e. Office 365  - Demonstrated proficiency in billing and collection processes.  - Strong verbal/written communication/interpersonal skills are required to represent a professional manner with internal and external customers  - Ability to work in a high volume and faced paced team environment with changing priorities  - Work independently and as a team player  - Solid multi-tasking, time management and good organization skills  - Strong interpersonal skills are required and the ability to always represent a professional manner  - Analytical and critical thinking skills required  Bonus Qualifications:  - Proficiency in Guidewire - Bilingual (French/English) Skills Billing, Communication, Compliance, Critical Thinking, Customer Service, French Language, Insurance Claims, Organizing Compensation Expected compensation for this role ranges from $ 41,000.00 - 62,225.00 annually.  Actual salary offered to successful candidates will vary based on their skills and experience.

• Manage a portfolio of 100–125 donors and prospects spanning major gift ($100K–$1M) and principal gift ($1M+) capacity. • Execute all $100K–$500K gift strategies independently; manage $500K–$1M solicitations with AVP input as needed. • Develop and execute $1M+ gift strategies in active partnership with the AVP — the AVP should co-own all $1M+ strategy decisions. • Achieve annual personal revenue goal as assigned based on the potential of the portfolio. (Typically $2.5M-$3M in first year with growth to $3M–$5M). • Ensure consistent pipeline growth: at minimum 10–15 qualified $1M+ prospects in active cultivation at all times. • Engage the AVP proactively and consistently as a thought partner on $1M+ strategies — bring draft strategy documents, relationship context, and specific decision points to the conversation. • Build and sustain complex, multi-year relationships with high-net-worth individuals and families capable of $100K–$5M+ gifts. • Partner with chapter Territory Executives and Philanthropic Engagement roles in the field, volunteer leaders, and national staff to develop and execute comprehensive donor strategies. • Lead Planned Giving conversations within the portfolio; develop blended gift strategies where appropriate.

• Advise senior officials • Assist USMILGP-Iraq in managing and executing ministerial-level advisory activities • Develop ministerial engagement strategies • Facilitate decision-making and information-sharing processes • Build and maintain professional relationships • Establish trusted relationships with ministry leadership • Assist in the development, implementation, and oversight of policies and procedures • Support civil-military integration • Provide advice, reports, briefings, and recommendations • Plan and manage operational and administrative planning • Track and monitor organizational priorities • Develop key leader engagements • Enhance advisor effectiveness • Coordinate with senior Iraqi and coalition leadership

• Support LeoLabs’ engagement with U.S. Space Force, Space Systems Command, Combatant Commands, the Missile Defense Agency, Intelligence Community partners, and related national security stakeholders. • Help identify operational challenges, mission gaps, and emerging customer priorities across Space Domain Awareness, missile warning and tracking, terrestrial space sensors, space superiority, and operational command-and-control environments. • Provide insight into the mission needs of key customer communities, including SSC, BMC3I organizations, MDA, operational Space Force units, and joint force users. • Contribute to LeoLabs’ understanding of operational mission workflows, decision timelines, data requirements, and integration pathways within government architectures. • Assist in building and strengthening relationships across operational, technical, acquisition, and senior mission leadership communities. • Provide operational perspective to support product requirements planning, capability development, and mission-focused product strategy. • Translate customer and mission-user feedback into actionable product requirements, roadmap inputs, and program recommendations. • Support validation of operational assumptions, user workflows, mission requirements, and integration concepts. • Contribute to the definition and refinement of mission use cases, operational concepts, product requirements, and customer-facing capability narratives. • Help ensure LeoLabs product development remains aligned with priority customer needs across SDA, missile warning and tracking, terrestrial sensor integration, BMC3I, and space operations. • Support awareness, adoption, and operational understanding of LeoLabs capabilities across relevant U.S. Government mission areas. • Assist with customer engagement activities, executive briefings, demonstrations, mission-focused discussions, and operational use-case development. • Help identify opportunities where LeoLabs solutions can address capability gaps for Space Force, SSC, MDA, BMC3I, Combatant Command, and Intelligence Community customers. • Contribute to long-term alignment between customer mission priorities, government acquisition pathways, and LeoLabs product strategy. • Support development of customer-specific messaging, mission narratives, and value propositions for senior government and defense stakeholders.