• Install, commission, and perform preventive and corrective maintenance, repairs, and qualification of third-party (multi-vendor) analytical and laboratory instrumentation at the Polpharma site. • Coordinate and schedule all on-site service activity, ensuring work is delivered to OneSource and customer quality standards. • Manage the full OneSource service scope for the site, including instrument repair. • Maintain documentation and QMS compliance to GMP standards, keeping all records at the correct revision level. • Deliver on-site user familiarization and training on defined product groups. • Manage on-site spare-parts inventory and service tools with high accuracy, and ensure all test equipment is calibrated within the required timelines. • Provide timely status updates on service tickets, attach Field Service Reports (FSR), and confirm time entries in the service-management system. • Complete all administrative reporting on time. • Raise quality notifications and proactively identify opportunities to improve product quality, reliability, and laboratory workflows. • Support the site’s health, safety, security, environmental, and compliance requirements, and contribute to OneSource team performance targets and SLAs. • Identify and flag billable-service, consumable, and upgrade opportunities to the OneSource account team.

• Installation and qualification • Preventative maintenance • Calibration • Troubleshooting • Repairs • Promoting service contracts • Identifying opportunities that have a significant impact on the organization

• Responsible for all aspects of equipment support performed at customer sites or before delivery. • Ensure completion in compliance with all company policies and standard operating procedures. • Lead and execute installations and commissioning of new equipment. • Perform preventive maintenance as per service manual checklist. • Perform appropriate testing to confirm system functionality according to the manufacturer's specifications. • Attend breakdown calls and perform repairs and troubleshooting independently. • Provide testing and validation support and data to the Global Service organization. • Assist in technical support for users of complex systems including phone and remote support for users and technical staff. • Collaborate with other field service engineers to troubleshoot difficult service activities. • Travel to sites to work as a member of the local team to provide efficient repair/installation support.

• Communicate with architects, engineers, designers, contractors, and internal sales teams to provide technically accurate guidance and solutions. • Visit offices and jobsites to assess application issues, investigate product performance, and identify business opportunities. • Support sales teams with technical expertise on codes, standards, specifications, and product applications. • Secure product specifications and approvals by working closely with designers, specifiers, and approval agencies. • Deliver technical presentations and provide recommendations using sound engineering judgment. • Review project specifications and ensure accuracy, suitability, and code compliance. • Maintain CRM records, track project activity, and communicate key opportunities to sales teams.