• Handle inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction • Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process • Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay • Route special orders using the appropriate process and provide pricing information upon request • Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met • Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions • Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing • Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary • Perform filing and other administrative tasks as needed • Additional job duties as assigned

• Sales Support to include various activities including but not limited to training, on site customers support, order/supply assistance, coordination of Baxter teams, general support of customer tradeshow as well as Pump Fairs • Assist with customer training needs • Support business presentations, QBRs, and customer/Baxter updates • Support team on marketing and any cross functional field sales support needs specific to Infusion Therapies and Technologies

• Answering inbound telephone calls and providing excellent customer support • Responding to customer questions and comments via telephone, email, Live Chat, and SMS with speed and professionalism • Responsibility for researching and resolving complaints to ensure customer retention and satisfaction • Following up on all written correspondence and escalate to customer service manager on duty as necessary • Coordinating and liaising with other departments to ensure problem resolution and working together with other customer service team members to promote an environment of customer satisfaction

• Deliver outstanding customer support via phone calls, chats, and emails • Address customer inquiries • Build strong and lasting customer relationships • Keep up with evolving tools and technology • Handle sensitive customer data with care and security • Apply the latest and greatest customer happiness practices • Maintain deep understanding of client solutions and meet KPI • Support internal teams to resolve operational challenges