• Deliver outstanding customer support via phone calls, chats, and emails • Address customer inquiries • Build strong and lasting customer relationships • Keep up with evolving tools and technology • Handle sensitive customer data with care and security • Apply the latest and greatest customer happiness practices • Maintain deep understanding of client solutions and meet KPI • Support internal teams to resolve operational challenges

Role Description We are looking for an Icelandic-Speaking Customer Service Agent to support customers of a television streaming company. Based in Greece, you'll be responsible for answering customer enquiries remotely, via a mix of telephone, email, and online chats. Full training is provided. Why Choose Greece? There's more to Greece than sunshine and stunning beaches. It's a fantastic place to build your career while enjoying a relaxed Mediterranean lifestyle. From historic cities and beautiful islands, to excellent food and a warm climate, there's plenty to enjoy outside of work. With a lower cost of living than many parts of Europe and the chance to work alongside colleagues from across the continent, it's the perfect opportunity to gain international experience, broaden your horizons and enjoy a better work-life balance. Qualifications - You must have a C1/C2 level of Icelandic, both written and verbal, and a high level of English. - Your native language and nationality must be clearly listed in your C.V. and/or Cover Letter. - You must have a valid EU passport. - You must be either living in Greece, or willing to relocate there. We offer a relocation package for successful candidates living abroad. Requirements - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package (including flight, airport transfer, and hotel stay) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - And More...

• Acquire in-depth knowledge of ImageTrend products and service offerings to support our clients and troubleshoot their issues, including answering incoming calls, emails or chat questions from customers • Resolve issues immediately, or if more information is needed, track and follow through on open issues to ensure escalation and eventual resolution within agreed upon SLA’s • Proactively communicate updates and follow up with the customer or internally as needed until the issues is resolved, including owning the communication process and ensuring the CRM, ticketing, or other internal systems are updated according to standard procedures • Collaborate with others in Support and other cross-functional teams as needed to escalate, follow up, progress, or solve client issues • Consistently interact with customers in a professional, productive manner that enhances customers’ experience with ImageTrend • Assist with testing and duplicating unknown software and hardware problems reported from the customer-base as needed • Complete special projects and tasks as assigned • Develop an understanding of the business processes ImageTrend products support • Travel to orientation, industry or company events, and other onsite meetings as required • Additional duties as assigned

• Respond to customer emails in a timely, accurate, and professional manner • Assist customers with account issues, billing questions, product information, and troubleshooting • Resolve customer concerns and provide effective solutions • Escalate complex cases to appropriate teams when needed • Maintain detailed and accurate records of customer interactions • Follow company guidelines for tone, accuracy, and response time • Ensure high levels of customer satisfaction through clear communication