• Receive RFQs and procurement requests from the sales and technical teams. • Source IT hardware, software licences, subscriptions, services, and renewals. • Obtain and compare quotations from UAE distributors, vendors, and suppliers. • Confirm that proposed products meet the requested technical and commercial requirements. • Suggest suitable alternatives when requested products are unavailable or discontinued. • Negotiate pricing, payment terms, warranty conditions, availability, and delivery schedules. • Manage deal registrations, project pricing requests, discounts, and quotation validity. • Prepare supplier comparison and project-costing sheets. • Support the sales team with accurate and timely purchasing information. • Prepare purchase orders and maintain procurement records in Odoo. • Track orders, deliveries, licences, warranties, and outstanding supplier actions. • Coordinate shipments and calculate freight, customs, VAT, and landed costs when required. • Maintain supplier records and purchasing price history. • Coordinate with finance regarding supplier invoices, payments, credit notes, and discrepancies. • Report stock shortages, price changes, delivery delays, and other procurement risks. • Build and maintain good relationships with UAE distributors and suppliers.

• Réception des demandes d'assistance de la part des utilisateurs • Appels entrants / chat : troisième niveau : résolution des problèmes qui n'ont pas été résolus au deuxième niveau • Assistance technique de troisième ligne pour les applications informatiques utilisées par une organisation • Analyse des problèmes et des erreurs liés aux applications • Aider les utilisateurs à résoudre les problèmes techniques liés à des applications spécifiques • Assurer le suivi des protocoles établis • Vérifier les données des clients dans la base de données pour éviter les erreurs • Présenter des propositions d'amélioration à vos supérieurs sur la base des incidents survenus dans le service • Assister et participer aux activités de formation établies dans l'entreprise pour le recyclage et le développement

• Develop and communicate the vision, strategy, and roadmap for one or more products or product domains • Align product investments with organizational priorities, customer needs, and business objectives • Continuously evaluate market trends, competitive offerings, and emerging technologies to identify new opportunities • Partner with business stakeholders, customers, and subject matter experts to understand challenges and identify opportunities • Validate product ideas using research, analytics, customer feedback, and business data • Own the product roadmap and prioritize initiatives based on customer value, business impact, technical complexity, and strategic alignment • Collaborate with Product Owners to ensure development teams have a prioritized backlog with clear business context • Define and monitor product KPIs and success metrics • Communicate product vision, roadmap, priorities, and progress to leadership and business stakeholders

• Develop and execute sourcing strategies as a key part of our solution to deliver on client objectives for IT, and related categories including hardware, software, and services. • Provide insight and subject matter expertise to clients and internal departments spanning the entire client relationship lifecycle. • Analyze client spending and procurement processes to identify opportunities to optimize efficiency, process compliance, quality, and cost. • Manage and effectively deliver multiple projects on time and with the appropriate results. • Build, manage and execute large-scale and multi-client RF(x)s through our sourcing software. • Lead discovery sessions and review RF(x) documents and strategy directly with the client. • Create templates in Ariba. • Gather pertinent information and enter data. • Launch RF(x)s and monitor vendor progress. • Process large amounts of client data to compile market baskets and vendor panels for RF(x). • Summarize RF(x) results for presentation to SMEs or other internal stakeholders. • Source suppliers and foster strong supplier relationships. • Negotiate best pricing and service through the application of LogicSource’s sourcing methodology. • Counsel internal and client stakeholders on specifications improvement and value engineering to drive cost containment and savings. • Ensure strategies can be executed in compliance with appropriate policies and procedures. • Foster LogicSource’s vendor ecosystem by maintaining in-depth knowledge of and relationships with the national vendor marketplace. • Advise client teams on vendor performance, strategic alliances, and opportunities to leverage total spending under management. • Maintain a supplier management structure and process to vet, on board, monitor, and audit suppliers. • Support onsite teams in resolving vendor issues, as necessary. • Remain abreast of the latest industry innovations and continually feed information to those serving our clients. • Identify and share technical best practices across various client engagements. • Provide first-rate customer service to ensure a high level of customer satisfaction, internal and external. • Develop and deliver presentations to clients.