We are seeking a driven and results-oriented Customer Success Manager (US East) to partner closely with our Sales team and guide customers through every stage of their journey with Bolster. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security objectives, and driving successful renewals and expansions across mid-market and enterprise customers. The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation who can effectively manage complex enterprise relationships and collaborate cross-functionally with internal teams. You will thrive in a fast-paced environment that requires engaging stakeholders through phone, email, and in-person interactions. Experience working with CISO, Fraud, and Security Operations teams, and the ability to communicate with both technical and business stakeholders, is preferred. What You’ll Do - Drive value realization by aligning Bolster’s solutions with customer outcomes — continuously uncovering use cases and opportunities to expand adoption. - Own a portfolio of enterprise and mid-market customers, ensuring success across varied business needs and engagement styles. - Serve as a trusted advisor — leading Executive Business Reviews, sharing best practices, and ensuring customers gain measurable value from Bolster. - Act as a first line of support for key accounts, triaging issues, guiding troubleshooting, and collaborating with Engineering and Support to ensure rapid resolution. - Communicate across channels (Slack, Zoom, email, ticketing, and community forums) while balancing multiple customer priorities with poise. - Collaborate cross-functionally with Sales, Product, Engineering, and Marketing to deliver a seamless customer experience. - Identify patterns and insights across your customer base — surfacing common challenges, feature requests, and success stories to inform product development. - Contribute to scalable success by crafting playbooks, templates, and customer-facing resources. - Champion adoption, expansion, and renewal, driving customer satisfaction and growth across your book of business. Requirements - 4+ years of experience in Customer Success, Account Management, or Strategic Consulting, ideally in enterprise SaaS or security technology. - Demonstrated success managing enterprise and mid-market customers with complex technical use cases. - Curious, proactive, and resourceful — you don’t wait for answers; you seek them out and share what you learn. - Comfortable acting as a first responder to customer questions or issues; you know when to solve independently and when to escalate. - Strong ability to multi-task and prioritize in an omnichannel, fast-moving environment. - Excellent communication and storytelling skills — able to translate technical concepts into business outcomes. - Strong interpersonal skills and experience building trust-based, long-term customer relationships. - Track record of operating with outcome-based thinking — focusing on measurable success for both the customer and the business. Nice to Have - Experience with tools like Salesforce, Gainsight, Zendesk, or other CS engagement platforms. - Exposure to fraud prevention, phishing, or brand protection technologies. - Experience engaging technical users through community or forum environments. $80,000 - $150,000 a year For California-based candidates, the estimated on-target earnings (OTE) range for this role is dependent on experience, qualifications, and location within the state. The final compensation package will be determined based on these factors and may include a combination of base salary, variable incentives, and benefits in accordance with applicable laws. Why Bolster? Bolster builds a next-generation AI-powered fraud prevention and brand protection platform designed to detect and eliminate phishing, impersonation, and online scams at internet scale. Our platform protects enterprises from external digital threats across websites, social media, mobile apps, messaging platforms, and the dark web—helping organizations safeguard their brands and customers from rapidly evolving cyberattacks. Bolster is trusted by leading global enterprises and Fortune 500 companies that rely on our technology to detect and automatically take down phishing and impersonation attacks in real time. Our team brings deep cybersecurity expertise with decades of combined experience across leading technology and security organizations. Bolster is backed by leading investors including M12 (Microsoft’s venture fund), Thomvest Ventures, and Crosslink Capital, helping accelerate innovation in AI-driven threat protection. Our AI and machine learning technology uses deep learning, computer vision, natural language processing, and large-scale threat intelligence to detect malicious infrastructure and automate takedowns with high accuracy and speed. We also extend our technology to the broader community through CheckPhish (https://checkphish.ai) — a free phishing and scam detection tool used by millions of security researchers, organizations, and consumers worldwide. The platform helps identify fraudulent websites and contributes valuable threat intelligence to strengthen Bolster’s detection models. Learn more about our culture and values: https://bolster.ai/     What we offer: -Excellent medical, dental, and vision insurance -Flexible time off + paid holidays. -Equity + 401(k) plan We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Dynamics 365 Customer Engagement Extensibility- Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Responsibilities - Establish yourself as a trusted advisor with key stakeholders at assigned customers - Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success - Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers - Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed - Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers Qualifications General: - Fluency in English - Effective communication skills to identify, engage, and interact with key stakeholders - Proficiency in delivering technical training - Consulting and customer facing role experience - Excellent problem-solving and troubleshooting skills - Ability to work collaboratively in a team environment - Deep technical acumen combined with a curiosity to continue learning - Excitement for modern engineering tools and practices Dynamics CRM - Enterprise level support and administration focused specifically with: - CRM infrastructure installation and configuration - CRM deployment configuration - CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows) - CRM integration o CRM performance and tuning optimization - Dynamics CRM Cloud Migration - Knowledge in CRM 2015+ build versions and upgrade experience - Architectural experience for Dynamics CRM on-premises - Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting. - Environment health assessment experience - Data recovery planning Dynamics 365 Customer Engagement Online and Power Platform - Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules - Dynamics 365 Customer Service - Dynamics 365 Field Service - Dynamics 365 Customer Insights - Journeys - Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform Dataverse - Power Apps - Power Automate - Power Platform admin center - Administration experience - Customization and Integration experience - Application Lifecycle Management experience Desired Qualifications: - Dynamics CRM General - Fluency in French - Fluency in Spanish - Experience authoring technical training Dynamics 365 Customer Engagement Online and Power Platform - Power Platform governance and center of excellence experience - Advanced Microsoft certifications • Experience with Dynamics 365 Customer Insights – Data At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is $120k-$130k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days. The deadline to apply for this position is 3/11/2026 #WAH #WFH #LI-Remote Location: USA, NE, Work-at-Home Language Requirements: Time Type: Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves building and maintaining trusted relationships with clients, contributing to their success and positively impacting lives. As a proactive leader, you will engage with customers from onboarding through to their long-term success, ensuring a seamless experience. - Own the customer relationship from onboarding through to long-term success — you’re their trusted advisor and go-to partner - Lead engaging onboarding, workshops, and training sessions that set customers up for success - Run regular check-ins, reviews, and Quarterly Business Reviews that clearly demonstrate value - Proactively monitor customer health, usage, and engagement — and act early to keep clients thriving - Translate customer goals into clear success roadmaps and outcomes - Spot opportunities to expand value through deeper adoption or additional solutions - Work closely with Product, Sales, Support, and Marketing to deliver a seamless customer experience - Feed customer insights back into the business to continuously improve what we do Qualifications - 8+ years’ experience in Customer Success, Account Management, or a similar customer-facing SaaS role - A natural relationship builder — confident, warm, and credible with stakeholders at all levels - Strong project management skills and the ability to juggle multiple clients with ease - A proactive mindset — you don’t wait for problems, you prevent them - Comfortable working cross-functionally in a fast-moving SaaS environment - Large-scale systems migration and change management experience Benefits - Make a real difference — our work helps eradicate workplace fatalities - Partner with some of the largest organisations in the world - Be part of a purpose-driven, growing global SaaS company - Have genuine ownership, influence, and career growth opportunities - Work with passionate people who care deeply about customers and outcomes

• Own relationships with key clients, guide cross-functional teams, and translate complex technology solutions into tangible business outcomes. • Lead end-to-end delivery of client technology solutions. Own scope, schedule, quality, resources, and budget. • Cultivate trusted advisor relationships at all levels of the client organization. • Facilitate discovery workshops to define and refine requirements. • Partner with the Sales team to develop tailored solutions and account strategies.