Bolster

Role Description Bolster is seeking a Sr. Software Engineer, Backend who loves solving cybersecurity problems, making the internet safer for our customers. This is a fully remote position open to candidates based in India. Responsibilities - Apply a data-driven approach to a wide variety of signals to identify emerging cybersecurity fraud trends and tactics. - Develop ideas for new products or features by monitoring industry developments and executing quick proof of concepts. - Take advantage of efficiencies from AI coding tools and AI-first mindset to solve customer pain points. - Participate in the full development cycle: design, develop, test, analyze, and deploy. - Design, implement, and maintain scalable and high-performance APIs and backend systems. - Experience working with microservice architecture and containerized services. - Work closely with cross-functional teams, including product managers, UX designers, QA engineers, and customer-facing teams, to deliver high-quality software. - Strong communication and collaboration skills. Qualifications - Bachelor's or master’s degree in computer science or software engineering with over 6 years of proven experience as a backend Software Engineer. - Established track record of working in startups with a fast pace of development. - Coding experience in Typescript or Python preferred. - Strong experience with data stores like Elastic Search and PostgreSQL. - Expert in coding efficient, maintainable code, with a habit of adding extensive unit and integration tests. - Hands-on experience with tools to identify back-end performance bottlenecks and improve them. - Demonstratable experience using AI code development tools. - Knowledge of AI LLMs, prompt engineering, and Agentic AI frameworks would be a huge plus. - Implement security best practices and procedures to protect sensitive data. - Root cause analysis on production issues and resolved customer issues. - Add monitoring and alerting that can help identify production issues proactively. - Excellent problem-solving and debugging skills. - Experience working with popular cloud service providers. Company Description Bolster builds a next-generation AI-powered fraud prevention and brand protection platform designed to detect and eliminate phishing, impersonation, and online scams at internet scale. Our platform protects enterprises from external digital threats across websites, social media, mobile apps, messaging platforms, and the dark web, helping organizations safeguard their brands and customers from rapidly evolving cyberattacks. - Bolster is trusted by leading global enterprises and Fortune 500 companies that rely on our technology to detect and automatically take down phishing and impersonation attacks in real time. - Our team brings deep cybersecurity expertise with decades of combined experience across leading technology and security organizations. - Bolster is backed by leading investors including M12 (Microsoft’s venture fund), Thomvest Ventures, and Crosslink Capital, helping accelerate innovation in AI-driven threat protection. - Our AI and machine learning technology uses deep learning, computer vision, natural language processing, and large-scale threat intelligence to detect malicious infrastructure and automate takedowns with high accuracy and speed. - We also extend our technology to the broader community through CheckPhish (https://checkphish.ai) — a free phishing and scam detection tool used by millions of security researchers, organizations, and consumers worldwide.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a SOC Analyst at Bolster, you'll be part of a team protecting some of the world's largest brands from online phishing and scams. You’ll work in a highly dynamic environment reviewing threats and pursuing enforcement against some of the most sophisticated online scammers. This is a career-defining opportunity to join a small, nimble team and help shape key features of Bolster’s future product portfolio. - Review the latest threats targeting Bolster's customers and prospects. - Analyse online content across multiple platforms including web, social media, apps stores, website building platforms, etc. - Train Bolster's AI engine with based on the latest threats. - Investigate online activity and infrastructure to determine the fraud source. - Engage with hosting providers, registrars, registries, etc. to shutdown online threats. - Track ongoing enforcement efforts and content change. - Provide support and written responses to customer queries and requests via tickets. - Support sales and customer success teams with threat intelligence for customers and prospects. - Generate monthly and ad-hoc reports summarizing metrics and trends targeting customers and prospects. - Respond to security alerts to support issue resolution and minimize the impact of security events. - Research security issues and work with internal teams to find and track resolution. - Help manage and improve the issue-tracking process. - Create and enhance operational metrics to ensure the security programs are effective. Qualifications - Related experience, specifically in security operations, incident response and vulnerability management. - Experience with enterprise-wide technical solution implementations. - Knowledge of security, development, and network infrastructure. - Self-motivated and detail-orientated with the ability to work independently as well as function as part of a team. - Has an analytical mind for problem-solving, abstract thought, and offensive security tactics. - Has strong interpersonal skills (written and oral communication). - Security certifications are a plus. Requirements - $80,000 - $130,000 a year Benefits - Excellent medical, dental, and vision insurance. - Flexible time off + paid holidays. - Equity + 401(k) plan.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves owning and scaling pipeline creation as Bolster grows from an inbound-led SMB/MM motion into a more balanced, enterprise-capable ABM engine. - Own marketing-sourced pipeline performance across inbound, paid, and ABM programs - Define channel mix strategy and investment allocation across paid, inbound, lifecycle, and ABM - Develop quarterly and annual pipeline forecasts and present performance weekly to executive leadership - Propose and justify incremental investment plans tied to revenue targets - Establish the operating cadence and reporting standards for demand performance - Scale and optimize core demand gen for SMB and mid-market - Build and operationalize ABM programs to support enterprise expansion - Support outbound efforts with account air cover, targeted campaigns, & tight alignment with SDRs and AEs - Design programs that consistently generate enterprise-quality meetings - Partner closely with RevOps to ensure clean execution, attribution, and reporting - Work alongside an Integrated Marketing Manager to execute programs efficiently Qualifications - 7–10+ years in B2B SaaS demand generation - Experience scaling demand at startup environments only (Series A–D) - Proven success: scaling inbound for SMB and mid-market & building and running ABM programs for enterprise - Comfortable owning a pipeline number without owning a large team - Strong collaborator with Sales, RevOps, and SDR teams - Security experience is a plus, but not required Requirements - $125,000 - $225,000 a year Benefits - Excellent medical, dental, and vision insurance - Flexible time off + paid holidays - Equity + 401(k) plan

We are seeking a driven and results-oriented Customer Success Manager (US East) to partner closely with our Sales team and guide customers through every stage of their journey with Bolster. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security objectives, and driving successful renewals and expansions across mid-market and enterprise customers. The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation who can effectively manage complex enterprise relationships and collaborate cross-functionally with internal teams. You will thrive in a fast-paced environment that requires engaging stakeholders through phone, email, and in-person interactions. Experience working with CISO, Fraud, and Security Operations teams, and the ability to communicate with both technical and business stakeholders, is preferred. What You’ll Do - Drive value realization by aligning Bolster’s solutions with customer outcomes — continuously uncovering use cases and opportunities to expand adoption. - Own a portfolio of enterprise and mid-market customers, ensuring success across varied business needs and engagement styles. - Serve as a trusted advisor — leading Executive Business Reviews, sharing best practices, and ensuring customers gain measurable value from Bolster. - Act as a first line of support for key accounts, triaging issues, guiding troubleshooting, and collaborating with Engineering and Support to ensure rapid resolution. - Communicate across channels (Slack, Zoom, email, ticketing, and community forums) while balancing multiple customer priorities with poise. - Collaborate cross-functionally with Sales, Product, Engineering, and Marketing to deliver a seamless customer experience. - Identify patterns and insights across your customer base — surfacing common challenges, feature requests, and success stories to inform product development. - Contribute to scalable success by crafting playbooks, templates, and customer-facing resources. - Champion adoption, expansion, and renewal, driving customer satisfaction and growth across your book of business. Requirements - 4+ years of experience in Customer Success, Account Management, or Strategic Consulting, ideally in enterprise SaaS or security technology. - Demonstrated success managing enterprise and mid-market customers with complex technical use cases. - Curious, proactive, and resourceful — you don’t wait for answers; you seek them out and share what you learn. - Comfortable acting as a first responder to customer questions or issues; you know when to solve independently and when to escalate. - Strong ability to multi-task and prioritize in an omnichannel, fast-moving environment. - Excellent communication and storytelling skills — able to translate technical concepts into business outcomes. - Strong interpersonal skills and experience building trust-based, long-term customer relationships. - Track record of operating with outcome-based thinking — focusing on measurable success for both the customer and the business. Nice to Have - Experience with tools like Salesforce, Gainsight, Zendesk, or other CS engagement platforms. - Exposure to fraud prevention, phishing, or brand protection technologies. - Experience engaging technical users through community or forum environments. $80,000 - $150,000 a year For California-based candidates, the estimated on-target earnings (OTE) range for this role is dependent on experience, qualifications, and location within the state. The final compensation package will be determined based on these factors and may include a combination of base salary, variable incentives, and benefits in accordance with applicable laws. Why Bolster? Bolster builds a next-generation AI-powered fraud prevention and brand protection platform designed to detect and eliminate phishing, impersonation, and online scams at internet scale. Our platform protects enterprises from external digital threats across websites, social media, mobile apps, messaging platforms, and the dark web—helping organizations safeguard their brands and customers from rapidly evolving cyberattacks. Bolster is trusted by leading global enterprises and Fortune 500 companies that rely on our technology to detect and automatically take down phishing and impersonation attacks in real time. Our team brings deep cybersecurity expertise with decades of combined experience across leading technology and security organizations. Bolster is backed by leading investors including M12 (Microsoft’s venture fund), Thomvest Ventures, and Crosslink Capital, helping accelerate innovation in AI-driven threat protection. Our AI and machine learning technology uses deep learning, computer vision, natural language processing, and large-scale threat intelligence to detect malicious infrastructure and automate takedowns with high accuracy and speed. We also extend our technology to the broader community through CheckPhish (https://checkphish.ai) — a free phishing and scam detection tool used by millions of security researchers, organizations, and consumers worldwide. The platform helps identify fraudulent websites and contributes valuable threat intelligence to strengthen Bolster’s detection models. Learn more about our culture and values: https://bolster.ai/     What we offer: -Excellent medical, dental, and vision insurance -Flexible time off + paid holidays. -Equity + 401(k) plan We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.