Role Description As a Business Process Quality Assistant, you will support the Tech and Process Architect in ensuring that company processes are properly followed, documented, and continuously improved. You'll act as the first line of process policing — monitoring adherence, receiving and documenting feedback, and keeping all process documentation updated and accurate. Your role ensures that every department operates in alignment with defined procedures and that opportunities for improvement are consistently captured and escalated for review. Key Responsibilities - Process Auditing and Compliance - Regularly review and monitor department operations to ensure adherence to documented processes. - Identify process gaps, inconsistencies, or non-compliance and record them clearly. - Conduct periodic spot checks and audits as scheduled. - Feedback and Escalation - Serve as the first receiver of feedback regarding processes, whether from staff, leaders, or clients. - Organize and categorize feedback for easy tracking and resolution. - Escalate findings and recommendations to the Tech and Process Architect for evaluation and action. - Process Documentation - Maintain and update the company's process documentation and archives. - Assist in creating, formatting, and finalizing SOPs, process maps, and related materials. - Ensure version control and accessibility of all official process documents. - Reporting and Support - Prepare regular reports summarizing audit results, feedback received, and areas for improvement. - Coordinate with department heads to clarify procedures and collect necessary data. - Support the Tech and Process Architect during process reviews, trainings, and quarterly evaluations. What Success Looks Like - Processes across departments are clearly documented and consistently followed. - Feedback and findings are well-organized and easily traceable. - The Tech and Process Architect receives accurate reports that inform decision-making. - Departments see increased compliance and smoother internal operations. Onboarding and Integration During your first few weeks, you'll: - Attend New Hire Orientation and Leadership Introductions. - Review the Accountability Chart, Department Deliverables, and Core Processes. - Shadow operations to understand daily workflows. - Begin documenting observations and process flow notes. - Assist in creating the Quality Audit schedule. - Support quarterly and other scheduled reviews and reporting activities. Qualifications - Extensive Knowledge of ClickUp - Able to create builds or learn how to build workflows - Can troubleshoot ClickUp related issues - Has experience documenting processes - Has experience with creating visual mind maps/workflows - Has tech support experience Requirements - MUST BE A FILIPINO RESIDING IN THE PHILIPPINES. - Location: REMOTE-WFH Cebu City, Cebu, Philippines - Schedule: Full-time, amenable to work in US time zones - Start Date: Immediate Benefits - 100% Work-from-Home Setup - Employment Regularization After 6 Months - PH Government Mandated Benefits (SSS, Pag-IBIG, PhilHealth) - 13th Month Pay - HMO Life and Health Coverage - 20% Night Premium Pay - Paid Sick and Vacation Leaves Company Description At Open Look Business Solutions Inc. - 032 Outsourcing, we believe that great teams build great businesses. Guided by our core values Positivity, Integrity, Tenacity, Dependability, and Belief, we are committed to helping our clients grow while creating rewarding careers for our people.

• Develop and maintain project quality assurance checklists, standards, and procedures. • Ensure project activities comply with organizational policies, methodologies, and quality standards. • Define quality metrics, acceptance criteria, and performance indicators for project deliverables. • Participate in project planning activities to incorporate quality requirements early in the project lifecycle. • Identify quality risks and recommend mitigation strategies. • Conduct quality assurance reviews of project documentation, deliverables, and processes. • Perform regular project audits to assess compliance with governance, methodologies, and established standards. • Review project artifacts including business requirements, design documents, test plans, user stories, and training materials. • Monitor adherence to project management frameworks such as Agile, Waterfall, or Hybrid methodologies. • Document audit findings and track corrective actions to completion. • Monitor project quality metrics and key performance indicators (KPIs). • Analyze quality-related trends and identify opportunities for improvement. • Prepare and present quality assurance reports to project teams, management, and stakeholders. • Escalate quality concerns, risks, and non-compliance issues when necessary. • Maintain quality dashboards and reporting tools. • Identify inefficiencies and gaps in project delivery processes. • Recommend and implement continuous improvement initiatives to enhance project quality. • Support the development and refinement of quality assurance frameworks, templates, and best practices. • Facilitate lessons learned sessions and incorporate findings into future projects. • Promote a culture of quality and continuous improvement across project teams. • Work closely with project managers, business analysts, technical teams, vendors, and stakeholders to ensure quality expectations are understood and met. • Provide guidance and coaching on quality standards, policies, and procedures. • Participate in project governance meetings, status updates, and quality review sessions. • Collaborate with testing teams to ensure defects, issues, and risks are effectively managed. • Support stakeholder acceptance and quality sign-off processes. • Assess project risks related to quality, compliance, and process adherence. • Ensure projects comply with applicable regulatory, security, privacy, and organizational requirements. • Monitor implementation of corrective and preventive actions. • Verify that issue resolution activities meet defined quality standards. • Maintain audit trails and supporting documentation for compliance purposes. • Review and validate project documentation for completeness, accuracy, consistency,and traceability. • Ensure document version control and record management practices are followed. • Maintain quality assurance records, audit logs, and review documentation. • Support the development of project standards, templates, and procedural documentation. • Conduct project quality reviews and gate assessments. • Evaluate project deliverables against defined acceptance criteria. • Audit project documentation and governance artifacts. • Track quality-related issues, risks, and corrective actions. • Prepare quality status reports and dashboards. • Facilitate lessons learned and continuous improvement workshops. • Review requirements, design documents, testing results, and implementation plans. • Monitor project compliance with organizational standards and methodologies. • Participate in project steering committee and governance meetings. • Support project managers in resolving quality-related concerns.

• Review and refine critical medical reports, chronologies, and provider bills to ensure flawless clinical accuracy and professional presentation. • Verify that every clinical determination is backed by robust, current citations from reputable medical journals. • Collaborate directly with reviewing physicians to clarify complex case details and resolve inconsistencies. • Ensure full alignment with federal ERISA regulations, state mandates, and client specifications, while strictly verifying that no conflicts of interest exist. • Help resolve client quality questions, recover missing medical data, and provide management with strategic insights on consultant performance.

• Review AI-generated summaries, extracted data, classifications, and responses for accuracy and completeness • Compare AI outputs against original source documents and identify discrepancies • Validate information extracted from PDFs, scanned documents, forms, and structured datasets • Execute manual functional, regression, exploratory, and user acceptance testing (UAT) where required • Create, maintain, and execute structured test cases and test scenarios • Identify, document, and report defects with clear reproduction steps and supporting evidence • Verify defect fixes and perform regression testing before releases • Maintain QA trackers, validation logs, and testing documentation • Support document classification, data validation, and quality control activities • Review AI confidence scores and investigate low-confidence or inconsistent outputs • Escalate complex or high-risk cases to the appropriate stakeholders • Collaborate with Product, Engineering, and AI teams to improve system quality and performance • Contribute to improving testing processes, validation procedures, and QA documentation • Ensure deliverables meet quality, accuracy, and compliance standards