• Manage Supplier Quality Assurance (SQA) processes across local and international suppliers • Perform supplier audits, qualification, and development (India & Asia region) • Drive incoming material inspection (copper, insulation, components, tanks) • Ensure compliance with ISO 9001, IEC standards, and customer specifications • Conduct root cause analysis (RCA) and implement CAPA for supplier-related issues • Monitor and improve supplier performance (KPIs, PPM, defect rates) • Support supplier localization strategy in India (cost, quality, lead time optimization) • Coordinate NDT inspections (UT, RT, VT, PT) for supplier components • Work closely with procurement and engineering to ensure technical alignment with suppliers • Support customer inspections and audits related to supplier quality

Role Description As a Quality Control Specialist, you will be responsible for ensuring product quality, compliance, and documentation accuracy throughout the product lifecycle. You will manage the review, audit, and archiving of quality control records while handling sensitive information with a high level of confidentiality, critical thinking, and attention to detail. This role requires sound judgment to support product release decisions, ensuring that quality standards and regulatory requirements are consistently met. - Collaborate with internal and partner teams. - Participate in quality control activities at manufacturing facilities when required. - Contribute to continuous improvement initiatives that strengthen operational excellence and product reliability. Qualifications - Prefer a Bachelor's Degree in the field of Chemistry, Food Engineering, Chemical Engineering, or related areas. - Between 3‐5 years of experience in food manufacturing required, preferably in the beverage industry. - Between 3‐5 years of experience in supplier qualification, powder blending, risk management, deviation investigations. - Computer Skills: Word and Excel (desirable knowledge in Smartsheet) and Microsoft Outlook. - Preferred Certifications: Experience presenting technical data, technical reports for internal and external use. - Languages preferred: Portuguese: Fluent; English: Intermediate to Advanced; Spanish: Basic. Requirements - Ability to handle sensitive matters with a high level of confidentiality and discretion. - Audit and review all production run paperwork, batch sheets, line check logs, etc. - Filing completed documentation. - Make decisions regarding the release of products to the market with established policies, processes, and company guidelines. - Assist with special tasks and projects as assigned. - Accurately record contract packing facility information onto Excel spreadsheets. - Work closely with the department leadership while in support of business unit goals. - Visit product manufacturing facilities and lead quality control related investigations together with the larger QC team.

• Conducting QA assessments and process audits • Designing and implementing test strategies for projects • Managing manual QA work within development teams • Designing and managing defect lifecycle processes • Collecting and tracking product quality metrics • Seeking process improvements to optimize testing efficiency

• Review all policy administration and claim level transactions against the standard operating procedures. • Maintain the review of all Daily and Monthly billing suspense items. • Responsible for reviewing benefit eligibility determinations to ensure that the claim recommendations meet the contractual obligations of the policy. • Assign and document all mechanical and financial errors as discovered. • Maintains a strong working knowledge base of all Long-Term care products and services. • Maintain production and quality standards established in the department. • Participate and support policy review decisions in the appeal process. • Monthly reporting to all engagement managers and supervisory staff on the quality results of their department and staff • Participate in client level meetings. Create action plans as agreed upon with the client and meet all timelines and deliverables. • Complying with company regulations regarding HIPAA, confidentiality, and private health information. • Other duties may be assigned. • Ability and Flexibility to work overtime as required.